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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Service was slow and pretentious. Food some food arrived lukewarm.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager on duty for assistance while you were our guests. The dining enjoyment of all our guests is our top priority and we will always make every effort to remedy any issues to your utmost satisfaction. Once again, we hope you accept our apologies. We look forward to an opportunity to... read more
Made reservations which is good. Checked in 15 minutes early and was the first to check in. At 5pm the lady started seating people who just walked up. There were three couples who were there early and didn't get seated first. Very poor service seating people with reservations later then couples who checked in first.
Business response:
We appreciate you taking the time to provide your feedback, Robert. We truly apologize for your poor experience and have shared with the management team for their attention.
food was average at best, service was poor to fair, didn't have 2 of the appetizers we wanted. ribeye steak was bland and had sinew and gristle that I don't expect from a $47.00 steak. The french bread was very good but we received 1 piece at a time for a grand total of 2 pieces. We had crumbs on the table from the crunchy bread crust and waiter or bread server didn't come to clean it up. Never experienced this at a supposed 4 or 5 star restaurant. The salt grinder wasn't working, when we finally got a hold of our waiter he ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Ernest. We apologize that your dining experience did not meet your expectations. Your important comments have been shared with our management team for their input and attention.
The ribeye was cafe style, thin and without flavor, potatoes bland, nursing home bland and dry. Wife had scallops, very very good, excellent job. I think it’s called a steak house? Failed on every level, will never be back.
Business response:
Thank you for taking the time to leave us a review. We apologize if we failed to meet your expectations in any way. Your comments have been shared with our management team for their input and attention. We hope we can look forward to seeing you again soon and the opportunity to better serve you.
First off, they sat us at a table that hung halfway into the entry way, and they would not change it. Felt like I was eating in a train station. (They crowded in one too many tables) At that price, I expect ambiance! this used to be a favorite restaurant, however, they have cut back the menu, and offer limited, "basic" food => steak, chicken, salmon,... I had a ribeye and my date had the filet mignon; nothing special in taste, presentation or quantity. Sides were blasé. Price was high.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and he will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to b... read more
Aweful server and the food was poor quality. Not only did my husband not get the filet he ordered, the waitress did nothing about it, and then, didn’t celebrate his birthday. They have gone way down hill. I would never return. Most items were “not available” and when asking the server about new selections, she stated “I dunno” and “it’s not that good.” I would not recommend this place to anyone.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to our manager for assistance while you were our guests. The dining enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to bett... read more
For the prices they charge I expected more than mushy carrots and canned mushrooms. This place is not worth the money.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. Your dining pleasure is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction.
Service and ambiance was on point! Some of the dishes were fantastic, however, the ribeye was very disappointing
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Roxy
Took over an hour for us to get our food. When it did come my wifes salmon was not prepared as she asked and my filet was not the usual tender. It was a little tough. Just a poor experience which is not usual. Waitress even did not split the bill as we had asked. The manager did comp our meal, so he tried but would rather just have a good time.
Business response:
Thank you for taking the time to review your latest visit. We are happy to learn our manager was able to remedy any issues in an attempt to to turn around your experience. We hope you will consider dining at Roxy again and allow us the opportunity to better serve you and earn your 5-star rating in the near future.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,755 reviews.
When is Roxy open?
Roxy is closed now. It will open tomorrow at 5:00 p.m.