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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We arrived for our reservation and were seated immediately. However, we sat at our table for 15 minutes before I asked someone walking by if we had a server. It was not until then that we had someone come to our table to offer us something to drink. The food was great, but very poor service. Not sure if I will go back.
Business response:
Hello Lynn, We apologize for the problem you encountered during your dining experience with us. I have shared your comments with the department managers and I assure you this matter will be addressed accordingly. Thank you for bringing this issue to our attention so we can ensure this not happen again in the future. We want our guest to have an excellent dining experience without any issues. We hope you will give us another chance to provide a more pleasant experience for you in the future. Sincerely, Roxy’s in the Eldo... read more
Problems with wine. Tasted like vinegar, returned 1st glass and 2nd glass no better. Bottles had obviously been open for weeks yet they still serve it. Waiter was not very attentive. A lot of screaming babies next to us, no other tables available, extremely loud. Ordered rare received a medium steak.
Business response:
Hello Gary, We are so sorry to hear we failed to meet your expectations with your dining experience. We value your feedback and have shared your comments with the food department management for review and discussion. The dining enjoyment of our guests is our utmost priority and we are truly sorry we did not provide an enjoyable experience. Our apologies, Roxy’s in the Eldorado at THE ROW
We waited for an hour between the salad course and main course. I was about to ask for the check and go somewhere else when our food came. I asked to speak with the manager (which is something I completely hate to do) and he apologized and took half our items off the bill. It was a very nice gesture but our evening was now an hour behind schedule. I understand busy but a Saturday night at a fine dining establishment should be at full staff and ready to go. The food was good and the waiter was apologetic about the situation. ... read more
I ordered Scallops, my son ordered Salmon, my daughter ordered Chicken and my wife ordered Lamb. The Lamb (the entire entree) was served to us cold. My wife didn’t end up eating much of it. It was fatty, and cold.
For the price, I believe there are better restaurants, even in the ROW, where you can have a better dinner. Actually, I believe you can find a better dinner for less money in many restaurants in Reno!
Business response:
Hello, Thank you for providing your feedback with us. We are so sorry to hear we failed to meet your expectations during your dining experience. Our apologies, Roxy’s in the Eldorado at THE ROW
I returned the salad it was not edible, way too much vinegar. The waiter was excellent he asked if I wanted another one, but I did not. A bread lady walks around with a basket of bread so you have to wait for her to come around again before you get more bread. What's wrong with having bread at the table so you can enjoy your drink while waiting for the food and enjoying the ambience? I don't believe that is a good touch at all. I was not impressed with the food.
Business response:
Hello, Please accept our sincere apologies for the issues you’ve expressed regarding your dining experience. We have shared your comments with our Food Department management team and assure you these concerns will be addressed with the Manager of Roxy's. Sincerely, THE ROW Family
This was my 3rd and most likely last time dining at Roxy as the last two visits have been unremarkable at best. At this price point the Harrah's Steakhouse or Ruth's Chris Steakhouse are better options.
Business response:
Hello Billy, Please accept our sincere apologies regarding your dining experience at our Roxy's Restaurant. We have shared your candor and criticisms with our Food Department management team. We are truly sorry that our Roxy's did not appeal to you. Sincerely, THE ROW Family
Service was slow. Food was cold. Cocktails were not good. I was embarrassed to serve this to business clients. One just rejected their meal all together. The meat was leather and potatoes cold.
Business response:
Hello, We are sincerely sorry for your disappointing dining experience at our Rosy's. We hope you shared this information with your server and our manager. These are not the memories we wish our guests to leave with. Sincerely, THE ROW Family
There were eight of us in our party. Three were happy with there dinners and five were not. The restaurant was under staffed and the noise level was so loud that it was difficult to hear members of our party. One member of our party was charged $16.00 for a cocktail!!! The eight of us have eaten at Roxy for several years during the Italian Festival, this however will be our last year. Barbara Bargiacchi
Business response:
Hello Barbara, We wish to apologize for your disappointment with your dining experience at our Roxy's. We do hope you asked to speak to our Manager about your meals. We were extra busy this year during our Italian Festival and we are sorry you did not enjoy yourselves this time. Sincerely, THE ROW Family
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.