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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
12/4/22 Wife’s food Prime fib was 7/16” thick at best. Underside was dark brown like it been sitting around a while? Very disappointing. Shoestring fries dark brown in color, very crunchy and way over done, disappointing.
Business response:
Thank you for taking the time to leave us a review. We will pass along this note to our culinary team.
his dining experience was terribly disappointing. Never have I had anything but a wonderful, relaxing time and great food at Roxy’s so I was stunned at the way our server, Nick, presented himself when he arrived at our table. Not only was he unwelcoming and unfriendly, he was very sarcastic, condescending and borderline rude from the time he approached our table till we left. Fortunately he delivered our meals and left us alone the rest of the time so we didn't have to endure his attitude. Usually the server will check to se... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
My steak again was medium to medium rare and I requested medium well. This is not the first time this has happened. Waiter did not apologize nor did he ask to cook it again!!!!!!!!!!!!!!!!!!!!! Horrible Service!!!!!!!!!!!!!!!!!!!!
Business response:
Thank you for the feedback. We will be addressing your concerns.
Went for Thanksgiving dinner. Waited at our table for 15 minutes for a waiter to even acknowledge us. Lots of passerbys, but nothing. Got up and left. Wasn't crowded and many staff on hand.
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Roxy's used to be fine dining. It has really gone down hill. The service was slow and the food was just okay. I've been dining here for 20 years for our special occasions and sad to say we won't be going back. It is very expensive and we no longer see the value.
Business response:
Hi Shannon, we are very disheartened to hear about your recent experience at Roxy. We sincerely hope that you will give us another chance in the future to earn back your business.
The host should have spaced out the people including us they sat everyone and crashed the kitchen
Business response:
Thank you for the feedback. We will be addressing this with our restaurant staff.
High hopes.....but, service was incredibly slow. We allowed 2.5 hours for dinner, we had tickets for a show. Waited 40 minutes for the special smoked old fashion. One of our party gave up, and ordered wine. Disappointing. 3 entrees were fine - not amazing, just fine. The fourth, the prime rib, was probably the worst any of us have ever had. After allowing 2.5 hours, we had to leave before ordering dessert.
Business response:
We appreciate you taking the time to provide your feedback, Opentable. Your comments have been shared with the appropriate team.
Overall disappointing. Sent the pork chop back, it was soggy, drowning in beef broth and lacked any flavor. Replaced it with the salmon that was undercooked. Soufflé wasn’t sweet and just tasted like eggs. Service was great and they did comp the one dinner. Each time I’ve been in the last year it gets worse and worse.
Business response:
Esteemed guest, we are very disheartened to hear about your recent experience at Roxy. We will be forwarding this to our head chef so they can make the necessary adjustments. We very much hope that we get the chance to serve you again.
We had made reservations and were celebrating an 80th birthday. We got a table that was by the path that the hostess used to seat other tables. Every time we got into a conversation the hostess was seating people that were very loud. I'm not sure why we made reservations if we were going to get such a bad table.
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.