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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We were really excited going back to the Bistro Roxy at the Eldorado. Upon getting seated we realized we were seated on a walk way so our privacy throughout dinner was non existent. When we got our appetizers the ravioli were cold and when we got them back it seemed like they warmed up the same dish. My lamb chops were barley warm and by the time we got our check the manager hadn’t come by to check in on us. Needless to say we won’t be back
Business response:
Hello Matthew, We wish to apologize that your meal was a disappointment and your experience was less than satisfactory. We will share your candor with our Food Department Management Team and the Manager of Roxy's. We are sorry you did not reach out and ask to speak to the manager. Sincerely yours, THE ROW Family
Tried Roxy after many years. Overpriced drinks..Coors $8...house Chard...$12.50. Food our pork chop that we split was Ok..but not outstanding. Value, no. $120 with tip for split wedge, asparagus, and chop. Probably will not return and we are locals.
Business response:
Hello, We do appreciate and thank you for your four stars. We are sorry and apologize for your disappointment with your meal and experience at our Roxy's. We will share your candor with our Food Department and the Manager of Roxy's. Sincerely and thank you, THE ROW Family
Don’t even look at the menu. Know what I want.
This was our 2nd visit. First time was amazing, but this time not so much. I'm sure it was just our server. He told us 3 different sizes on their lobster tails, 8,10,20 oz. When I ordered the 10oz tail, he stated they didn't have that size only 4 and 20. Complete different sizes. Next was our dessert. We ordered the chocolate souffle, which would have been magnificent had he not poured lemon sauce thru it. It was supposed to be chocolate but he mistakenly used the wrong sauce. Over $200 for my wife and I. Will try another pl... read more
Business response:
Hello Doug, We do apologize for the misinformation about the lobster tails and then having lemon poured on your chocolate souffle. We sincerely hope you asked to speak with our Manager, Jeff, so he could have helped resolve these issues to your satisfaction. Our apologies, THE ROW Team
Nice atmosphere. Nothing creamy about the creamy spinach. Risotto was dry and hard. Waiter was very nice, but could not remember who ordered what.
Business response:
Hello Michael, We do apologize that you were disappointed with your dining experience and did not have the best customer service. We hope you will try us again and we can restore your faith in our Roxy restaurant. Best wishes, THE ROW Family
Had scallops and risotto. The risotto was bland and the scallops tasted underdone. My husband had short ribs and mashed potatoes. The mashed potatoes tasted like they accidentally dumped a owhole bottle of horseradish in them. The lemon soufflé tasted more like eggs than lemon. Overall very disappointing, especially for the price.
Business response:
Hello Reno Annie, We are sorry that we did not provide an outstanding dining experience for you. We realize you have choices when selecting restaurants and do hope you will give us another opportunity to restore your faith in our Roxy's and staff. Sincerely yours, THE ROW Team
Got to restaurant at correct time. Seated fairly quickly. From there is went downhill. Ordered tea and an Arnold Palmer for my wife. Bar does not carry lemonade, so the Arnold Palmer was sugared lemon water with tea. Not good! From there it got worse. Bread lady came by, bread was cold, and she left no butter. Had to ask a couple of times for butter. Then is got worse. Ordered our meals. Took 40 minutes for our meals to come. Now mind, we got there at 5:30pm and it was not crowded. Meals finally showed up. Wife's $35 filet c... read more
Business response:
We sincerely apologize for your disappointing experience and we have share your candor and comments with our Food and Beverage departments for their review and discussion about what occurred. We hope your expressed your dissatisfaction or requested to speak with the manager. Yours truly, THE ROW Team
Really disappointed!!! Thought service was just horrible. Food was wrong cut of steak and not prepared to ordered temperature. Couldn't send back because the server never checked backed. Seemed he couldn't be bothered. All of dinner service we were made to feel out of place. Won't be back!! and will tell everyone I know not to dine at Roxy.
Business response:
Hello Loreal, We sincerely apologize for the lack of customer service you encountered and for your disappointment with your dining experience at our Roxy's. We have shared your candor and comments with our Food department management team and the Roxy Manager. Sincerely yours, THE ROW Team
Way overpriced food for what I paid. $10 a scallop is too much to pay. And, a salad didn’t even come with that. Very disappointing in that regard.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.