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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Food took over half an hour even though not busy (half the tables were empty). They 'ran out of prime rib'. And their online menu did not match their physical menu
Business response:
Hello Juan, We would like to apologize for the delay with the delivery of your meal and for being out of product. We have shared your candor and constructive criticisms with our food department management team for their review and discussion with the Roxy staff. I assure you that your comments and concerns are very important. Yours truly, THE ROW Family
Service was fairly good but the food was not ver tu good. Especially for what we paid.
ALBERT OUR WAITER ALWAYS MAKES OUR DINNER SPECIAL! WHY DO YOU NEED 50? LESS IS BETTER
Business response:
Hello Mary, Thank for your wonderful compliment about Albert and we will be sure to share it with his manager. We sincerely appreciate your fabulous five stars. Wishing a prosperous new year, THE ROW Family
The atmosphere is good. I ordered a rib rye was the probably the worst rib eye I have had in a long time. It was over priced sreak for sure the quality was not there. I wanted Sterlings at the silver legacy it was close so I tried Roxys and that was the worst mistake will go another casino to eat quality steak.
Business response:
Good afternoon Kevin, We sincerely apologize for your disappointment and for failing to provide an enjoyable dining experience for you. We have shared your candor and input with our food department management team. I assure you that your concerns are very important to us and I'm sure they will seize the opportunity to utilize your input as tools for future reference and improvement. Sincerely, THE ROW
Took my husband for his birthday. He hasn’t stopped talking about the Best Prime Rib Ever!
Business response:
Good afternoon Ms. Rosalie H., Happy belated birthday to your husband! On behalf of the Eldorado Resorts' THE ROW, we would like to thank you for sharing your feedback with those who follow this site, as well as the 4-star rating. We're happy to hear that you enjoyed your time during your most recent visit. We look forward to welcoming you back again soon! Wishing you the best, THE ROW
I ordered the braised short ribs. They consisted of grissle and fat. They were tough to cut. Very poorly done. For the price I expected better quality.
Business response:
Good morning Arthur, We do apologize for your disappointment and dissatisfaction with your dining experience at our Roxy Restaurant. We sincerely hope you expressed your unhappiness with your server and/or the manager. We truly strive for all our guests to receive a rewarding and pleasant experience dining with us. Happy Thanksgiving, THE ROW
00 I was going for a romantic setting. I felt like I was sitting in a hallway, which could have been a good spot if the fountain wasn't being remodeled. The singer/keyboardist in the lounge was not good and kind of killed the mood and made it hard to have a conversation with my lady. On the noise level question there is no way to answer that it was annoying. As a final note... This survey will do nothing to make your restaurant better. It is set up to only look at positives, not things you can do to improve your customer's e... read more
Business response:
Good afternoon Jeff S We do apologize that your romantic evening did not turn out as hoped. Inside the Roxy and to the left are two sections that away from the bar area or the guests passing by. We have shared your candor and input with our management team for their review and discussion. Please do not ever hesitate to request to be moved to a more quiet area. Regards, THE ROW
Shrimp appetizer was cold inside, salmon was undercooked, scallops were cold and not even seared on the outside.
Business response:
Good afternoon Brian, We do apologize that your dining experience and meal was disappointing. We hope you notified your server about the issues so he or the manager could have help rectify the issues to your satisfactory. I assure you that your comments and concerns are very important and we have shared your input with our food department team for their review. Regards, THE ROW
Of the 3 nights we dined in Reno, La STRADA was FAR superior to Roxy. The only saving grace was our waiter who has been there for 22 Years.
Business response:
Good afternoon Mark, We are pleased that you enjoyed your dining at our La Strada but we are sorry you experienced some issues at our Roxy's. May we inquire what may have been less that satisfactory? We are pleased that your server provided you with their best service. Regards, THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.