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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Several items weren’t available on the menu. We were seated in a 2 top in the middle of the kitchen floor. We kept getting bumped into. The server did not report to our table for 15minutes upon sitting down.
Business response:
Thank you for taking the time to leave us a review. We are so sorry to learn of your poor experience and hope we can look forward to an opportunity to better serve you and earn your 5-star rating in the near future.
The special Valentines Special Dinner was terrible. The plates were cold, the noodles were under cooked, the meals seemed to have been prepared the day before. My wife and I have been going to Roxy's for 30 years + and this is the worst meal we have ever had there. The server seemed like she was a trainee, did not describe the wines, nor the courses. We were extremely disappointed> I don't know if we will ever go back to Roxy's, so sad.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,
Service was bad, waiter was drunk, he keep pouring our drinks on the table, we have to send our food back because he brought it cold. For the money we spent not worth it.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. Your dining enjoyment is always our top priority and we will always make every effort to remedy any such issues to your utmost satisfaction. We hope you'll allow us another opportunity to welcome you again and the chance to better serve... read more
All casinos are obnoxiously noisy. Our server was quite nice but had too many customers, so service was slow -- I suspect the kitchen is also understaffed, so our mains took a long time to arrive. Our busser was exceptionally good: fast, polite, quiet, attentive. While the warm bacon-cheddar bread was outstanding, the rest of the meal was average -- neither imaginative nor especially tasty, tho well-prepared.
Business response:
Thank you for taking the time to share your experience. We look forward to your next visit at Roxy and an opportunity to earn your 5-star rating.
Went to this restaurant for my birthday and the server was terrible. I barely sat for 45 minutes and was pushed out by the manager because there was another party that needed to be seated. DIDNT EVEN GET THE BIRTHDAY DESERT THE SERVER WAS STATED HE WOULD BRING OUT. meanwhile other tables who were seated prior to my arrival still were at their table. Manager said he would take care of me next time I came in. He removed 2 drinks from the bill. Been to many steak houses in Reno while the food was ok I wouldn't go back to this r... read more
Business response:
We appreciate you taking the time to provide your feedback. We're sorry to learn of this experience. Your important comments have been shared with the appropriate team. We hope you'll allow us another opportunity to better serve you in the near future.
My fish was tough and overcooked and lacked flavor. Cocktails were too sweet.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager on duty for assistance while you were our guests. Your dining pleasure is our top priority and we will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serve... read more
Service was slow and pretentious. Food some food arrived lukewarm.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager on duty for assistance while you were our guests. The dining enjoyment of all our guests is our top priority and we will always make every effort to remedy any issues to your utmost satisfaction. Once again, we hope you accept our apologies. We look forward to an opportunity to... read more
Made reservations which is good. Checked in 15 minutes early and was the first to check in. At 5pm the lady started seating people who just walked up. There were three couples who were there early and didn't get seated first. Very poor service seating people with reservations later then couples who checked in first.
Business response:
We appreciate you taking the time to provide your feedback, Robert. We truly apologize for your poor experience and have shared with the management team for their attention.
food was average at best, service was poor to fair, didn't have 2 of the appetizers we wanted. ribeye steak was bland and had sinew and gristle that I don't expect from a $47.00 steak. The french bread was very good but we received 1 piece at a time for a grand total of 2 pieces. We had crumbs on the table from the crunchy bread crust and waiter or bread server didn't come to clean it up. Never experienced this at a supposed 4 or 5 star restaurant. The salt grinder wasn't working, when we finally got a hold of our waiter he ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Ernest. We apologize that your dining experience did not meet your expectations. Your important comments have been shared with our management team for their input and attention.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.