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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Made reservation three day in advance and was still seated at worst table in the restaurant. So if you make a reservation ask to not be seated by the doors that go into the Sushi place or on a hallway.
Business response:
Thank you for sharing your feedback. We hope that you can give Roxy another try again in the future. Thanks, Roxy
Server was awful. Spent entire time upselling. Sold us on the halibut, fresh and all that....anything but. Maitre d was nice, changed servers etc but the evening was blown. Don’t go.
Business response:
Thank you for providing your feedback and letting us know about this issue, Robey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Roxy
Amazing food and great customer service! Shishito peppers and escargot are a must!
Business response:
Thanks for taking the time to leave us a review! So glad to hear you enjoyed your time here, we hope to see you back again soon! Thank you, Roxy
First our request for a birthday celebration was not expressed at all at the Roxy, did they forget or just ignore it. I asked for a glass of wine, the waiter forgot and I had to ask twice. We told the waiter that we were going to order separate appetizers and share the entrée, which was a filet mignon, he split the salad (and we were charged, ok) but he did not bring out a second knife for my wife. I also asked for blue cheese on top of the filet, when it arrived the cook put so much blue cheese on it, that it over powered t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Roxy
Atmosphere and food was amazing! I have been several times and the food is always great. Enjoyed the live music that carried down from the bar.
Business response:
Excellent Jeremey, We sincerely try to supply the best experiences and most enjoyable/delicious places to eat for our guests. Thank you for your great compliment and your 5-star rating. Many thanks, Roxy in the Eldorado at THE ROW
We enjoyed our waiter. He has been with Roxy for about 20 years. He had a dry sense of humor. His service was efficient and his knowledge of the menu was excellent. The food served to our group of 4 was marginal in quality, and quite expensive. My wife had the Salmon which she said was over spiced and over cooked. I had the Prime Rib. It was smothered in a sauce with mushrooms. Part of the meat needed a steak knife to cut while the only required a fork. There was a lot of fat in the meat making it hard to work around. It was... read more
Business response:
Hello Elliot, please accept our sincere apologies for the issues you’ve expressed regarding your dining experience. We have shared your comments with our Food Department management team and assure you these concerns are important for us. We do hope you expressed your disappointment to your server and our manager. Sincerely, Roxy in the Eldorado at THE ROW
We were one of the first reservations of the evening and it took us over an hour to get our food. Don’t bother ordering the crab cake...$18 for ONE crab cake, that’s ridiculous. Meat was dry. First time being to this restaurant and will be my last. Table position was questionable, felt like we were just thrown into a corner table to be out of everyone’s way. Not a great first impression
Business response:
Hello Daniel, please accept our sincere apologies for the issues you’ve expressed regarding your dining experience. We have shared your comments with our Food Department management team and assure you these concerns will be addressed appropriately. Sincerely, Roxy in the Eldorado at THE ROW
The staff was not accommodating and set us in the corridor even though we had specific reservations. The Short Rib was fatty and tough, the Hangar Steak was tough and over-cooked. Nothing about this meal was worth the cost. The worst part was the Bacon Cheese Bread as dense, cold, and stale.
Business response:
Hello Jeffery, we wish to apologize for failing to provide an enjoyable meal for you. We have shared your candor with our Food Department for their review and discussion with our Chef. Sincerely, Roxy in the Eldorado at THE ROW
I’m really sorry to have to write this review, because I’ve worked in retail, but almost all the restaurants/bars in the row need major help with service standards. Roxy was the worst dining experience I’ve had in Reno. Slow service, not a great menu (who serves porterhouse steak with French fries?). The worst part of all; after waiting over an hour for our main course, my husband’s chicken was RAW in the middle. Just terrible. 10 out of 10 will NOT be back or recommend. Sad that we paid $200+ for a meal that was no better t... read more
Business response:
Hello Kim, we sincerely apologize for your disappointment with your dining experience at our Roxy. We have shared your candor and constructive criticisms with our Food and Beverage Departments for their review with staff. We do hope that you informed the managers of your dissatisfaction and did they best to resolve the issues to your satisfaction. If not please send us your full name, the date of your dinner to: TheRowGuestFeedback@silverlegacy.com and we will do some research on your behalf. Sincerely, Roxy in the Eldora... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,754 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.