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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
I’m really sorry to have to write this review, because I’ve worked in retail, but almost all the restaurants/bars in the row need major help with service standards. Roxy was the worst dining experience I’ve had in Reno. Slow service, not a great menu (who serves porterhouse steak with French fries?). The worst part of all; after waiting over an hour for our main course, my husband’s chicken was RAW in the middle. Just terrible. 10 out of 10 will NOT be back or recommend. Sad that we paid $200+ for a meal that was no better t... read more
Business response:
Hello Kim, we sincerely apologize for your disappointment with your dining experience at our Roxy. We have shared your candor and constructive criticisms with our Food and Beverage Departments for their review with staff. We do hope that you informed the managers of your dissatisfaction and did they best to resolve the issues to your satisfaction. If not please send us your full name, the date of your dinner to: TheRowGuestFeedback@silverlegacy.com and we will do some research on your behalf. Sincerely, Roxy in the Eldora... read more
Booths are very uncomfortable --need to recover seats. Food and service are wonderful. Steaks done to perfection.
Business response:
Hello MarreeA, we have shared your candor about the booths with our Food Department Management Team and we appreciate you bring this to our attention. Thank you for your great compliments about your steak and we hope we can be of service for you again in the future. Many thanks, Roxy in the Eldorado at THE ROW
The food was pretty good overall. I had the scallops . They were delicious. My only real complaint was the service. The server ,Tyte, seemed very nonchalant about the entire experience. He was doing his job , but he didn’t do anything to make our experience special. It was what I would expect at chili’s, not a nice steak house.
Business response:
Hello Julie, we are so sorry that Tyte did not provide the best customer service and hospitality that you as our guest, deserves. We hope you mentioned this to our Manager. We do thank you for your rewarding four stars. Our thanks, Roxy in the Eldorado at THE ROW
Great dinner and experience. We were a little disappointed in the entree (rib eye steak) as it was not a very good cut at all and lots of fat. Service was great as usual. Will be back soon!
Business response:
Hello and thank you for rewarding us with your four stars, but we are sorry that the rib eye steak was not satisfactory. We hope you informed your server and our manager of your disappointment. Sincerely and thank you, Roxy in the Eldorado at THE ROW
Bad and slow service, 2 hours for 1 Dish dinner. Food correct but not good. I will not come again.
Business response:
Hello Jorge, Please accept our sincere apologies for the issues you’ve expressed regarding your dining experience. We have shared your comments with our Food Department management team and assure you these concerns will be addressed appropriately. Sincerely, Roxy’s in the Eldorado at THE ROW
We had reservations and there really was no one at the reception stand to greet and seat you. Other guests who did not have reservations started to yell at us because we walked to the front to check in and he thought we were cutting in line. It was not the way we wanted to start our evening. Management did not step in and this gentleman was confrontational towards two other groups also waiting.
Very disappointing dining experience and this restaurant has definitely seen much better days. The service was atrocious and the food not much better. I will not go back.
We arrived for our reservation and were seated immediately. However, we sat at our table for 15 minutes before I asked someone walking by if we had a server. It was not until then that we had someone come to our table to offer us something to drink. The food was great, but very poor service. Not sure if I will go back.
Business response:
Hello Lynn, We apologize for the problem you encountered during your dining experience with us. I have shared your comments with the department managers and I assure you this matter will be addressed accordingly. Thank you for bringing this issue to our attention so we can ensure this not happen again in the future. We want our guest to have an excellent dining experience without any issues. We hope you will give us another chance to provide a more pleasant experience for you in the future. Sincerely, Roxy’s in the Eldo... read more
Problems with wine. Tasted like vinegar, returned 1st glass and 2nd glass no better. Bottles had obviously been open for weeks yet they still serve it. Waiter was not very attentive. A lot of screaming babies next to us, no other tables available, extremely loud. Ordered rare received a medium steak.
Business response:
Hello Gary, We are so sorry to hear we failed to meet your expectations with your dining experience. We value your feedback and have shared your comments with the food department management for review and discussion. The dining enjoyment of our guests is our utmost priority and we are truly sorry we did not provide an enjoyable experience. Our apologies, Roxy’s in the Eldorado at THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,755 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.