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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
The ribeye was cafe style, thin and without flavor, potatoes bland, nursing home bland and dry. Wife had scallops, very very good, excellent job. I think it’s called a steak house? Failed on every level, will never be back.
Business response:
Thank you for taking the time to leave us a review. We apologize if we failed to meet your expectations in any way. Your comments have been shared with our management team for their input and attention. We hope we can look forward to seeing you again soon and the opportunity to better serve you.
First off, they sat us at a table that hung halfway into the entry way, and they would not change it. Felt like I was eating in a train station. (They crowded in one too many tables) At that price, I expect ambiance! this used to be a favorite restaurant, however, they have cut back the menu, and offer limited, "basic" food => steak, chicken, salmon,... I had a ribeye and my date had the filet mignon; nothing special in taste, presentation or quantity. Sides were blasé. Price was high.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and he will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to b... read more
Aweful server and the food was poor quality. Not only did my husband not get the filet he ordered, the waitress did nothing about it, and then, didn’t celebrate his birthday. They have gone way down hill. I would never return. Most items were “not available” and when asking the server about new selections, she stated “I dunno” and “it’s not that good.” I would not recommend this place to anyone.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to our manager for assistance while you were our guests. The dining enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to bett... read more
For the prices they charge I expected more than mushy carrots and canned mushrooms. This place is not worth the money.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. Your dining pleasure is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction.
Service and ambiance was on point! Some of the dishes were fantastic, however, the ribeye was very disappointing
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Roxy
Took over an hour for us to get our food. When it did come my wifes salmon was not prepared as she asked and my filet was not the usual tender. It was a little tough. Just a poor experience which is not usual. Waitress even did not split the bill as we had asked. The manager did comp our meal, so he tried but would rather just have a good time.
Business response:
Thank you for taking the time to review your latest visit. We are happy to learn our manager was able to remedy any issues in an attempt to to turn around your experience. We hope you will consider dining at Roxy again and allow us the opportunity to better serve you and earn your 5-star rating in the near future.
Remember this place being so much better than it was last night
Business response:
We sincerely apologize for your experience. Please feel free to contact us at: therowguestfeedback@silverlegacy.co m with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Roxy
Safe to eat but tasteless
Business response:
Thank you for sharing your feedback, Olga. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Roxy
I was extremely disappointed in my entire meal. I used to come here all the time and loved sitting in the piano bar enjoying food and drinks. This time I was harassed about my reservation, placed in the back of the restaurant, my poor server was exhausted but at least nice, the lobster bisque had so much sherry in it that it wasn’t stirred in a tasted very strongly my salmon has tons of glaze and tasted like a dessert instead of a meal and my steak had a sauce that was also too sweet and tasted like hints of orange. Even my ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guest. Your enjoyment is our top priority and he/she will always make every effort to remedy any issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serve you in the near... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.