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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Product is 5star plus but how vendors handle the service is awful. My recent order has been delayed and a fiasco.
Business response:
Hello ***, I am sorry to hear this. I will be happy to contact you today to review the status of your order and ensure you receive your product as soon as possible. If you wish to contact us directly, you may do so at ************************************ Thank you! for being a Royal Prestige customer!
Muy mal servicio ustedes no me responden por lo que hizo su vendedor sólo lo único que quieren es cobrar me falta un producto y quieren que pague más de 4000 dólares por dos productos
Business response:
Buen da ********, gracias por traer este tema a nuestra atencin. Lamento que no ha recibido solucin a su reclamo. Hoy mismo nos comunicaremos con usted para poder asistirla a la brevedad. Si gusta enviarnos un mensaje directo, lo puede hacer por medio de ***********************************. Gracias!
El producto que me enviaron no era remotamente lo que pens habia comprado, hice la reclamacin, me dijeron no me preocupara que se me cancelaran el producto y me devolveran el dinero que adems es bastante costoso, esto fue en octubre y hasta la fecha ****** ni mi dinero, ni el producto que por supuesto tampoco deseo, la verdad para m son unas grandes estafadores, no he obtenido respuesta ninguna de la compaa
Business response:
Hola ******, gracias por tomar el tiempo en dejar sus comentarios. Lamento que no a recibido respuesta de su solicitud de cancelacin. Con gusto nos comunicamos con usted el da ****** para revisar su caso y poderla asistir de la mejor manera. Si gusta comunicarse con nosotros directamente, lo puede hacer por medio de correo electrnico a ***********************************. *******!
Esta empresa es una estafa y tiene un pésimo servicio al cliente. Mienten completamente sobre la garantía de sus productos y utilizan tácticas de venta agresivas que se aprovechan de la gente. Se han negado a intercambiar ollas que estaban en retirada. Tuve que pagar el envío para enviárselo y después de llamar varias veces me devolvieron todas las ollas y sartenes viejas retiradas del mercado. Cuando compras algo, nunca recibirás un recibo detallado y el representante de ventas nunca puede explicar los cargos. ¡Hazte un fav... read more
Business response:
Hello ******, thank you for taking the time to submit your comments based on your experience with Royal Prestige. I am sorry to hear there was an issue during the recall process of the 9ply cookware. I will be happy to review your account and further explain the process and what items are eligible for exchange. Our team will contact you today to ensure your concerns are handled immediately. Thank you!
Royal Prestige is the worst when it comes to senior citizens or any consumer. They do not deserve to be in business because representatives are always taking advantage of people in their house and pressuring to buy unnecessary products. When you try to return or get a refund they do not allow you. I had a bad experience and no one was able to solve my issue or take the product back when I did not order it. They charged me for the product and until this day no one has contacted me to solve this issue.
Business response:
Hello ******, thank you for taking the time to submit your concerns. Our priority is for our customers to experience the outmost customer service. I am sorry to hear that you received an order that you did not order. I will be in contact with you today to ensure your case is reviewed immediately and we can provide a prompt resolution. If you wish to contact us directly, you may do so by sending us an email to *********************************** and a representative will assist you immediately. Thank you!
Pues el vendedor me pidi la orden mal y cuando la quise regresar oh cambiar por la correcta se portaron muy groseros y no quisieron cambiar **** me colgaban la llamada y nose cmo resolver todava este problema pero que feo que se aprovechen de la gente as !!
Business response:
***************, le agradezco el tiempo en dejar sus comentarios. Quisiera ayudarle a mejorar su impresin y satisfaccin con nuestros productos Royal Prestige, ya que estos ofrecen gran valor y estn diseados para que nuestros clientes encuentren la mxima satisfaccin. Hoy mismo me comunico con usted sobre su solicitud de cambio de mercanca y poder ofrecerle una solucin satisfactoria. Si gusta enviarnos un mensaje directo, lo puedo hacer por medio de correo electrnico a ***********************************. Gracias por ser clien... read more
I had a very bad experience with this company , I will not recommend to any one, I was even thinking to work for them but after I bought a filter for my kitchen sink only headache with them I send it a check they keep calling me 5 times a day saying they never got the check so I did a card payment for every month and made 2 payments the first time after that my bank contact me and told me they where try to cash the check I call them and told me why are they doing that if I pay with a card, they where so rude and told me well... read more
Business response:
Hello *****, thank you for bringing this to our attention. We apologize for the inconvenience you experienced while attempting to make a payment towards your account. We will contact you today to answer any questions or concerns are address and more importantly ensure a better experience in the future. Thank you for being a Royal Prestige customer!
Cuando me hicieron la explicación del Filtro fue muy insistente que cuando la luz no prendieron había que cambiar la bateria. Y así lo hicimos. Le damos poco uso, porque en mi trabajo aveces me regalan cajas de agua. Ahora al cambiar labatería. La luz no orende y el vendedor nos dice que no tiene importancia. ?? Es impresionante como se dicen cosas por vender.
Business response:
*************, gracias por tomar el tiempo en compartir sus comentarios. Lamento que no a recibido el mejor servicio y explicacin sobre el indicador de uso de agua en su filtro. Nuestra prioridad es ofrecer el mejor servicio al cliente. Nos estaremos comunicando con usted para poderle asistir lo antes posible. Si desea establecer una comunicacin por medio de llamada telefnica, nos puede enviar un mensaje a ************************************ Gracias por ser cliente de Royal Prestige!
If I could give them 0 stars, I would. I felt pressured to buy from them after multiple times saying I wasnt financially stable. They kept ensuring me that it wont be that much. It ended up being over $2k just for a shower head with a filter that is **** Has no pressure at all and a water filter for the kitchen sink. They supposedly gave me some gifts but I feel like they added that to the purchase. How do those 2 things add up to $2k?? Never received an invoice so then I was supposedly late on 2 payments. Communicated to th... read more
Business response:
Hello *******, thank you for taking the time to share your experience. I understand that it is a large investment, and I can assure you that our Royal Prestige products offer great advantages. I want to improve your experience and provide you with the right service. I will contact you by email to further review your concern. If you would like to establish communication via a phone call, you can send me a message with your information to: ************************************ Thank you for being a Royal Prestige customer!
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,561 reviews.
When is Royal Prestige open?
Royal Prestige is open now. It will close at 10:00 p.m.