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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Esta empresa es una estafa y tiene un pésimo servicio al cliente. Mienten completamente sobre la garantía de sus productos y utilizan tácticas de venta agresivas que se aprovechan de la gente. Se han negado a intercambiar ollas que estaban en retirada. Tuve que pagar el envío para enviárselo y después de llamar varias veces me devolvieron todas las ollas y sartenes viejas retiradas del mercado. Cuando compras algo, nunca recibirás un recibo detallado y el representante de ventas nunca puede explicar los cargos. ¡Hazte un fav... read more
Business response:
Hello ******, thank you for taking the time to submit your comments based on your experience with Royal Prestige. I am sorry to hear there was an issue during the recall process of the 9ply cookware. I will be happy to review your account and further explain the process and what items are eligible for exchange. Our team will contact you today to ensure your concerns are handled immediately. Thank you!
Royal Prestige is the worst when it comes to senior citizens or any consumer. They do not deserve to be in business because representatives are always taking advantage of people in their house and pressuring to buy unnecessary products. When you try to return or get a refund they do not allow you. I had a bad experience and no one was able to solve my issue or take the product back when I did not order it. They charged me for the product and until this day no one has contacted me to solve this issue.
Business response:
Hello ******, thank you for taking the time to submit your concerns. Our priority is for our customers to experience the outmost customer service. I am sorry to hear that you received an order that you did not order. I will be in contact with you today to ensure your case is reviewed immediately and we can provide a prompt resolution. If you wish to contact us directly, you may do so by sending us an email to *********************************** and a representative will assist you immediately. Thank you!
Pues el vendedor me pidi la orden mal y cuando la quise regresar oh cambiar por la correcta se portaron muy groseros y no quisieron cambiar **** me colgaban la llamada y nose cmo resolver todava este problema pero que feo que se aprovechen de la gente as !!
Business response:
***************, le agradezco el tiempo en dejar sus comentarios. Quisiera ayudarle a mejorar su impresin y satisfaccin con nuestros productos Royal Prestige, ya que estos ofrecen gran valor y estn diseados para que nuestros clientes encuentren la mxima satisfaccin. Hoy mismo me comunico con usted sobre su solicitud de cambio de mercanca y poder ofrecerle una solucin satisfactoria. Si gusta enviarnos un mensaje directo, lo puedo hacer por medio de correo electrnico a ***********************************. Gracias por ser clien... read more
I had a very bad experience with this company , I will not recommend to any one, I was even thinking to work for them but after I bought a filter for my kitchen sink only headache with them I send it a check they keep calling me 5 times a day saying they never got the check so I did a card payment for every month and made 2 payments the first time after that my bank contact me and told me they where try to cash the check I call them and told me why are they doing that if I pay with a card, they where so rude and told me well... read more
Business response:
Hello *****, thank you for bringing this to our attention. We apologize for the inconvenience you experienced while attempting to make a payment towards your account. We will contact you today to answer any questions or concerns are address and more importantly ensure a better experience in the future. Thank you for being a Royal Prestige customer!
Cuando me hicieron la explicación del Filtro fue muy insistente que cuando la luz no prendieron había que cambiar la bateria. Y así lo hicimos. Le damos poco uso, porque en mi trabajo aveces me regalan cajas de agua. Ahora al cambiar labatería. La luz no orende y el vendedor nos dice que no tiene importancia. ?? Es impresionante como se dicen cosas por vender.
Business response:
*************, gracias por tomar el tiempo en compartir sus comentarios. Lamento que no a recibido el mejor servicio y explicacin sobre el indicador de uso de agua en su filtro. Nuestra prioridad es ofrecer el mejor servicio al cliente. Nos estaremos comunicando con usted para poderle asistir lo antes posible. Si desea establecer una comunicacin por medio de llamada telefnica, nos puede enviar un mensaje a ************************************ Gracias por ser cliente de Royal Prestige!
If I could give them 0 stars, I would. I felt pressured to buy from them after multiple times saying I wasnt financially stable. They kept ensuring me that it wont be that much. It ended up being over $2k just for a shower head with a filter that is **** Has no pressure at all and a water filter for the kitchen sink. They supposedly gave me some gifts but I feel like they added that to the purchase. How do those 2 things add up to $2k?? Never received an invoice so then I was supposedly late on 2 payments. Communicated to th... read more
Business response:
Hello *******, thank you for taking the time to share your experience. I understand that it is a large investment, and I can assure you that our Royal Prestige products offer great advantages. I want to improve your experience and provide you with the right service. I will contact you by email to further review your concern. If you would like to establish communication via a phone call, you can send me a message with your information to: ************************************ Thank you for being a Royal Prestige customer!
Saludos al equipo de trabajo de Royal. La venta fue buena, no siendo as el pago. Cuando hice el contrato di el nmero de tarjeta con la que voy a efectuar los pagos por descuento automtico y as lo hice saber. En enero me llamaron por no haber pagado y me pusieron un recargo para febrero. Por qu yo tengo que pagar recargo si fueron ustedes los que no efectuaron el pago? No estoy de acuerdo por ser multada por algo que no es mi responsabilidad
Business response:
*********************, gracias por tomar el tiempo en dejar tu comentario. Con gusto puede revisar tu cuenta y revisar el error en el registro de tu tarjeta. Hoy mismo nos comunicamos contigo. Gracias por ser cliente de Royal Prestige!
I stay away from this company it's really annoying when they call you and they don't stop calling you just to sell you their s***
Business response:
Hello *****, I am sorry to hear your experience was not the best. We will pass on your comment to our sales team for feedback to our sales representatives. Thank you for sharing your thoughts.
Im not happy at all with this company!! I had a sales person come in to my house, she sold us more than I needed. I signed on the dotted line so that was a done deal!!! A couple of weeks later I get my shipment, I got a paella pot, Dutch oven, filter system for my kitchen sink and shower filter. I contacted the sales person, she said she would come by to help me unpack and curate the pots or get them ready for first use. On the day that she was coming over I opened one of the big boxes and I noticed that she had ordered 2 ki... read more
Business response:
Hello ******, thank you for taking the time to submit your comments. We will be contacting you today to ensure the price you signed and agreed to purchase is the same reflected on your account. If an error occurred during the number of items shipped, it will not increase the price that you originally agreed to purchase. A representative will be in contact with you to resolve any misunderstandings. Thank you!
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.