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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
We purchased a product on November 3rd, we have been trying to cancel the order and get the refund back to our credit card, but they are giving us the run around! They shipped the product, but it seems we can't return it. They are quick in selling you a product, but they don't like you cancelling! Be aware of this company do not buy from them! I cannot say their customer service is poor, they don't have one!!! As far as the product itself goes I can't say if it's good or bad, but just the way they are handling a cancellation... read more
Business response:
Hello *****,Thank you for contacting us. I am sorry to hear you are having a hard time settling your cancellation request. I will be happy to review your account and as long as the order qualifies for a cancellation, rest assured we will process it as quickly as possible. I will be in contact with you today to review your account. If you wish to contact me directly, you may do so at ***********************************. Thank you!
In October of 2023, I discovered that my identity had been stolen and used to open several fraudulent accounts, including one with Royal Prestige. I immediately contacted Royal Prestige for more information and assistance in clearing my name and credit by removing this fraudulent account. However, the RP employees, particularly Alex *****, were unresponsive and unhelpful in addressing my concerns. Despite the lack of assistance from RP, I did not give up. Through my own efforts, I was able to locate a lead distributor in ***... read more
Business response:
Hello **********************, thank you for taking the time to submit your feedback. I am sorry to hear this as I know how important it is to have only have accurate information in our credit report. I was able to locate the account and reviewed the notes, it seems there is an ongoing process of validation. I will be in contact with you today to inform you of the status. If you wish to contact me directly, you may do so by sending an email to ***********************************. Thank you!
Muy mal servicio nadie presta ayuda tengo que pagar un filtro de agua que nadie me vino a instalar y me estn obligando a pagarlo el pedido esta a nombre de mi esposa *******************
Business response:
Buen da *****,lamento que no ha recibido el servicio adecuado como cliente de Royal Prestige por parte de su vendedor. La garanta de los productos Royal Prestige est cubierta por la casa matriz o las subsidiarias de la empresa en los pases donde tenemos operaciones. Con gusto me comunicare con usted el da ****** para poder asistirlo con instalacin de su filtro y/o aclaracin a sus inquietudes. Gracias por ser cliente de Royal Prestige!
They say they are accredited with Better Business Bureau but they are not. It is pretty messed up that they are sending this to me, don't trust Hy Cite. I hade a Terrible experience.
Business response:
Hello ******, thank you for taking the time to submit your comments. We have been accredited with the Better Business Bureau since 12/29/2006, you may view this information in our profile with the Better Business Bureau. I am sorry to hear about your experience, I will be happy to contact you directly to see if there is anything on my end that I can remedy the situation. Thank you!
The products are good quality but the sales representative are really bad. They only care to sell you they do not help after your purchase the product. They like to harrass you and do not help on installation and issues that you may have with product.
Business response:
Hello *******, I am sorry that you have not received adequate service as a Royal Prestige customer from your sales representative. I would love to help with any issues you may have. Feel free to contact us by email at ************************************ with any questions, warranty issues and installation process, we are here to assist. I will also forward your concerns for training purposes, to ensure you are receiving the proper service from your sales representative. Thank you!
Really bad service don't buy nothing from, this company they have bad workers rude people please don't buy if you don't want to deal whit them
Business response:
Hello *****, we always aim to deliver a great experience, and we are very concerned when we dont meet expectations. Thanks for taking the time to bring this to our attention. I will be contacting you today to gather a little bit more information about your experience and hopefully be able to remedy the situation. Thank you!
Looks nice, but I have not been Abel to use it because I didn't get instructions on how to properly the pan before use
Business response:
Hello *********, thank you for posting a review and were sorry to hear that your experience was not up to standards. I would like the opportunity to talk and investigate your feedback further. If you wish to contact me directly, you may also do so at ************************************ Thank you!
I just had some of your people, that go by, Edward, Alfonzo, and Roxy visit me and my wife today, unannounced while in my boxers. My wife was also not properly dressed. Your people came in with suit and tie to harass us and pressure us into purchasing your products. My wife was told by Roxy, on the phone, that she was going to receive gifts for an inconvenience that happened last year when she was pressured to buy their product from someone. They showed up to offer those "gifts" as compensation, but of course, to get those g... read more
Business response:
Hello *******, thank you for posting a review and were sorry to hear that your experience was not up to standards. We are sorry to hear about the experience you had with one of our independent distributors, I would like the opportunity to talk and investigate your feedback further. If you wish to contact me directly, you may also do so at ************************************ Thank you!
El producto buenísimo, no tengo ninguna queja acerca del producto. Pero si estoy muy molesta con el vendedor. Ha echo cosas muy incorrectas y eso me tiene muy molesta. La primera compra que hice fue excelente el vendedor. En seguida me visitó nuevamente y me dijo que me daría un regalo ?? y después me llegó el cobro por correo. Le llamé y le dije que si que estaba pasando y me contestó que el pagaría todo. Ósea, que estuvo bisando no SSN para hacer dos pagos y por que yo le llamaba para recordarle. Esto no me párese correcto... read more
Business response:
Buen da *******, queremos ayudarle a mejorar la impresin y satisfaccin con nuestros productos, servicios y la atencin que brindan nuestros Distribuidores Autorizados Royal Prestige. Nos regimos por altos valores y prcticas comerciales, estamos en contra de malas prcticas y nos gustara ayudar. Hoy nos comunicaremos con usted para analizar este caso en particular y tomar accin inmediata. Gracias por ser cliente de Royal Prestige!
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,561 reviews.
When is Royal Prestige open?
Royal Prestige is open now. It will close at 10:00 p.m.