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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
They say they are accredited with Better Business Bureau but they are not. It is pretty messed up that they are sending this to me, don't trust Hy Cite. I hade a Terrible experience.
Business response:
Hello ******, thank you for taking the time to submit your comments. We have been accredited with the Better Business Bureau since 12/29/2006, you may view this information in our profile with the Better Business Bureau. I am sorry to hear about your experience, I will be happy to contact you directly to see if there is anything on my end that I can remedy the situation. Thank you!
The products are good quality but the sales representative are really bad. They only care to sell you they do not help after your purchase the product. They like to harrass you and do not help on installation and issues that you may have with product.
Business response:
Hello *******, I am sorry that you have not received adequate service as a Royal Prestige customer from your sales representative. I would love to help with any issues you may have. Feel free to contact us by email at ************************************ with any questions, warranty issues and installation process, we are here to assist. I will also forward your concerns for training purposes, to ensure you are receiving the proper service from your sales representative. Thank you!
Really bad service don't buy nothing from, this company they have bad workers rude people please don't buy if you don't want to deal whit them
Business response:
Hello *****, we always aim to deliver a great experience, and we are very concerned when we dont meet expectations. Thanks for taking the time to bring this to our attention. I will be contacting you today to gather a little bit more information about your experience and hopefully be able to remedy the situation. Thank you!
Looks nice, but I have not been Abel to use it because I didn't get instructions on how to properly the pan before use
Business response:
Hello *********, thank you for posting a review and were sorry to hear that your experience was not up to standards. I would like the opportunity to talk and investigate your feedback further. If you wish to contact me directly, you may also do so at ************************************ Thank you!
I just had some of your people, that go by, Edward, Alfonzo, and Roxy visit me and my wife today, unannounced while in my boxers. My wife was also not properly dressed. Your people came in with suit and tie to harass us and pressure us into purchasing your products. My wife was told by Roxy, on the phone, that she was going to receive gifts for an inconvenience that happened last year when she was pressured to buy their product from someone. They showed up to offer those "gifts" as compensation, but of course, to get those g... read more
Business response:
Hello *******, thank you for posting a review and were sorry to hear that your experience was not up to standards. We are sorry to hear about the experience you had with one of our independent distributors, I would like the opportunity to talk and investigate your feedback further. If you wish to contact me directly, you may also do so at ************************************ Thank you!
El producto buenísimo, no tengo ninguna queja acerca del producto. Pero si estoy muy molesta con el vendedor. Ha echo cosas muy incorrectas y eso me tiene muy molesta. La primera compra que hice fue excelente el vendedor. En seguida me visitó nuevamente y me dijo que me daría un regalo ?? y después me llegó el cobro por correo. Le llamé y le dije que si que estaba pasando y me contestó que el pagaría todo. Ósea, que estuvo bisando no SSN para hacer dos pagos y por que yo le llamaba para recordarle. Esto no me párese correcto... read more
Business response:
Buen da *******, queremos ayudarle a mejorar la impresin y satisfaccin con nuestros productos, servicios y la atencin que brindan nuestros Distribuidores Autorizados Royal Prestige. Nos regimos por altos valores y prcticas comerciales, estamos en contra de malas prcticas y nos gustara ayudar. Hoy nos comunicaremos con usted para analizar este caso en particular y tomar accin inmediata. Gracias por ser cliente de Royal Prestige!
TIENEN ALGUNOS VENDEDORES IRRESPONSABLES, YA QUE INO DE EELOS ME DANARON EL MUEBLE DE MI COSINA Y HASTA LA FECHA NO SE JAN HECHO RESPONSABLES, A PARTE LES COMPRÉ UN JUEGO DE SARTENES Y SE DAÑARON Y NO ME HAN DADO SOLUCIÓN Y NO ME LOS QUIEREN CAMBIAR, ENTONCES DE QUÉ SIRVE SU DICHOSA GARANTÍA, PERO AÚN A UNO LE DOCEN QUÉ UNO MISMO HA DAÑADO EL PRODUCTO PARA NO HACERSE RESPONSABLES DE CAMBIAR LO QUÉ SE LES HA COMPRADO Y APARTE DE LO CARO QUE SALEN Y NO RESPONDEN COMO DEVE DE SER, YO YA NO VUELVO A COMPRARLES NINGÚN ARTÍCULO.
Business response:
Buenas días Sr. V*******, lamento que no ha recibido el servicio adecuado como cliente de Royal Prestige por parte de su vendedor. La garantía de los productos Royal Prestige está cubierta por la casa matriz o las subsidiarias de la empresa en los países donde tenemos operaciones. Con gusto me comunicare con usted el día de hoy para poder asistirlo con su garantía y/o aclaración a sus inquietudes. ¡Gracias por ser cliente de Royal Prestige!
I will never buy from them, the seller did not allow me to read the contract and never mentioned the interest rate. I ended up paying twice as much. I will never buy from them again!
Business response:
Hello *****, I am sorry to hear about your situation. We want to make sure you have a copy of your documents sign and most importantly answer any questing you may have regarding your financing account. I will be in contact with you today to analyze and address your concerns. Thank you!
Compre una liquadora y a los pocos meses no me sirve el motor, llamo al vendedor no contesta, me doy cuenta que se robó no se cuanto dinero de su oficina y Royal Prestige a través de customer service no se quiere hacer responsable del problema, después de cierto tiempo logro que el responsable del grupo de vendedores se lleve el motor para revisarlo, han pasado más de dos meses y sin ninguna respuesta. Ahora pienso mejor me hubiese comprado 20 de otra marca y no tener que haber hecho negocio con Hy Cite Enterprises, que desi... read more
Business response:
Hola *****, queremos ayudarle a mejorar la impresin y satisfaccin con nuestros productos, servicios y la atencin que brindan nuestros Distribuidores Autorizados Royal Prestige. Nos regimos por altos valores y prcticas comerciales, estamos en contra de malas prcticas y nos gustara ayudar. Hoy nos comunicaremos con usted para analizar este caso en particular y tomar accin inmediata. Gracias por ser cliente de Royal Prestige!
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.