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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
STAY AWAY FROM THIS COMPANY. THEY ARE THIEFFS AND THEIR PRODUCTS ARE NOT HIGH-END PRODUCTS THAT LAST FOR YEARS LIKE THEY CLAIM. THEIR WARRANTY IS ALSO TRASH AND IT IS NOT USEFUL BECAUSE IT DOES NOT COVER STAINS OR SCRATCHES.
Business response:
Hello ****, we appreciate your time in submitting your feedback. We are sorry to hear your experience has not been the best. We would love to speak to you and further analyze your concerns. I was unable to locate your account, if you can please send me an email to *********************************** and we will assist you immediately. Thank you!
Muy buenos para vender pero los servicios son engaosos, los vendedores son poco profesionales y la compaa no los avalan. La compaa siempre responde hay eso es con su vendedor no somos responsables pero el vendedor es responsable a la venta y ellos no responde x su vendedor cuando el oferta servicios de mantenimiento de un ao. Cansado de sus engaos.
Business response:
***************, lamento escuchar que no ha recibido el servicio adecuado como cliente de Royal Prestige por parte de su vendedor. Con gusto me comunicare con usted el dia ****** para poder asistirlo con su reclamo. Gracias por ser cliente de Royal Prestige!
Mal muy mala experiencia con ustedes no recomendara estos productos.. y tampoco a sus vendedores que te ofrecen el cielo y la tierra para venderte un producto y luego no te quieren responder ni los mensajes
Business response:
Buen dia ****, lamento escuchar su descontento con el servicio que recibi por parte de su representante de ventas. Hace poco nos comunicamos con usted para resolver su inquietud y vemos que ya recibi el producto. Si an necesita ayuda, por favor de comunicarse conmigo a ***********************************. Gracias!
Absolutely terrible. Purchased a filter that doesn’t work. The salesman who sold it to me doesn’t answer, or gives me excuses saying he’ll look into it. It’s been weeks and no answer. I want to get rid of this hunk of junk. My water is salty, it’s ruining my appliances.
Business response:
Hello **** it is very important that our customers are enjoying the benefits that our products offer. We will gladly contact you today to provide you with the appropriate service. I was unable to locate your account with the information provided, if you can please send us an email at *********************************** with your account information. Thank you!
This company is the absolute worst. The customer service is terrible, and that's me phrasing it nicely. Our kitchen filter has not been working for months and while attempting to get a new filter, we have been given the worst run-around and were even sent a destroyed filter as a "replacement". All this, while they are still charging us monthly while the purchased item has not been in use. Additionally, the representatives are completely useless to all customer concerns. Truly if I could give zero stars, I would because to gi... read more
Business response:
Hello ****************, I am sorry to hear this. We want to help you improve your impression and satisfaction with your Royal Prestige filter. I will be in contact with you today to review your account and be able to further analyze your claim. If you wish to contact us directly, you may do so by sending an email to ************************************ Thank you!
I order a filter for my house thinking that it was the best product. The seller was informed that where I live we had our own well water and was making sure with her that this product was the correct one . But finding out it isn’t . My water taste like Salt. I call the seller, her manager and the company and they tell me that they going to see what can they do and never call me back or come to the house and resolve that issue. They don’t do anything about it I am not happy with this product . And also they don’t give the rig... read more
Business response:
Hello *******, thank you for sharing your feedback. I am sorry to hear the situation you are facing with your water filter purchase. I will be in contact with you to further analyze your case and be able to come to a positive resolution for you. If you wish to contact me directly, you may do so by email at ***********************************. Thank you!
We purchased a product on November 3rd, we have been trying to cancel the order and get the refund back to our credit card, but they are giving us the run around! They shipped the product, but it seems we can't return it. They are quick in selling you a product, but they don't like you cancelling! Be aware of this company do not buy from them! I cannot say their customer service is poor, they don't have one!!! As far as the product itself goes I can't say if it's good or bad, but just the way they are handling a cancellation... read more
Business response:
Hello *****,Thank you for contacting us. I am sorry to hear you are having a hard time settling your cancellation request. I will be happy to review your account and as long as the order qualifies for a cancellation, rest assured we will process it as quickly as possible. I will be in contact with you today to review your account. If you wish to contact me directly, you may do so at ***********************************. Thank you!
In October of 2023, I discovered that my identity had been stolen and used to open several fraudulent accounts, including one with Royal Prestige. I immediately contacted Royal Prestige for more information and assistance in clearing my name and credit by removing this fraudulent account. However, the RP employees, particularly Alex *****, were unresponsive and unhelpful in addressing my concerns. Despite the lack of assistance from RP, I did not give up. Through my own efforts, I was able to locate a lead distributor in ***... read more
Business response:
Hello **********************, thank you for taking the time to submit your feedback. I am sorry to hear this as I know how important it is to have only have accurate information in our credit report. I was able to locate the account and reviewed the notes, it seems there is an ongoing process of validation. I will be in contact with you today to inform you of the status. If you wish to contact me directly, you may do so by sending an email to ***********************************. Thank you!
Muy mal servicio nadie presta ayuda tengo que pagar un filtro de agua que nadie me vino a instalar y me estn obligando a pagarlo el pedido esta a nombre de mi esposa *******************
Business response:
Buen da *****,lamento que no ha recibido el servicio adecuado como cliente de Royal Prestige por parte de su vendedor. La garanta de los productos Royal Prestige est cubierta por la casa matriz o las subsidiarias de la empresa en los pases donde tenemos operaciones. Con gusto me comunicare con usted el da ****** para poder asistirlo con instalacin de su filtro y/o aclaracin a sus inquietudes. Gracias por ser cliente de Royal Prestige!
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.