Safe Guard Products International, LLC

Vickie S 

on BBB

2 years ago

I purchased a used car last summer and added the gap coverage through Safeguard. That car was totaled recently and I was extremely thankful for that gap coverage purchase. The completed pay-off process was very lengthy but mostly due to MY car insurance companys slow processing. I was diligent in calling every day to expedite things. I lost count of the number of customer service reps I spoke to these past weeks, but everyone from Safeguard was extremely nice and helpful! One agent called my insurance company and included me... read more

Natoka Williams 

on BBB

4 years ago

I had a great Supervisor named ****** **** who helped me resolve my issues concerning my reimbursement for a tire. So, I was not aware that I needed prior approval before getting my tire fixed if I wanted my warranty to be honored. I just purchased my QX55 Infiniti and when the tire blew out my policy was so new the dealership that I had fix it called in to Safe Guard but was told they didn't see my policy. At that time I was told to call them back myself with my receipt to be refunded. So that started 2 weeks of back and fo... read more

marlin m 

on BBB

4 years ago

They offer a bunch of services but I can only comment on their used car warranty. Bought a used car from Vroom, who referred my warranty claims to Safe-Guard. The dealership service advisor said that he had to do some convincing but Safe-Guard did cover three of the four biggest issues. I have zero complaints as the end customer - they paid for these car repairs after a small deductible. I easily give them 4 out of 5 stars! 

Clarence W 

on BBB

2 weeks ago

I paid for gap insurance through this company on August 9th 2024 my Truck was totalled when another vehicle trailer hit my truck 1 year later on August 13th I started my claim they asked for more and more paperwork including a copy of the gap contact. Can you believe they asked for a copy of there contract I guess they hope people will lose it. After sending a copy of my truck payment history, insurance payment, insurance break down report, wreak police report and contract on the vehicle from the dealership I bought the truc... read more

Tatum P 

on BBB

a month ago

Didnt even go through with signing up for safeguard because one of your DISGUSTING agents I talked to on the phone. I got a letter in the mail instructing me to call them and get everything set up before the temporary (?) ID or whatever expired. I believe his name was ****** or something. Everything started out fine + normal, until he started grilling me about how my car is high risk (2019 ****** and 81k miles doesnt sound high risk to me but ok) and its not if my car breaks down its when, blah blah blah. Then he put me on h... read more

carl n 

on BBB

2 months ago

I am filing a formal complaint against Safe-Guard Products International regarding my GAP insurance ******** auto insurance company has already paid its portion of the claim, and I submitted all required GAP documentation well before any deadlines. I have been consistently following up every week, but I keep receiving vague responses, no clear updates, or repeated delays.I have fully complied with all requirements and feel I am being given the runaround with no progress. This has caused unnecessary financial stress.I will pu... read more

Danielle M 

on BBB

2 months ago

The absolute worst company I have ever dealt with. Our vehicle was totalled in a total loss house fire on 3/08. We had to wait to start the gap coverage to initiate until our regular insurance paid out, the week of 4/25. We are now going into month 3, and have had to make additional car payments this entire time, just for SafeGuard to send the check to the wrong address for the lienholder, because they do not keep up to date records (or know how to read letterheads). The entire staff has given me attitude, and been combative... read more

Steven K 

on BBB

3 months ago

This review is about GAP insurance the definition of GAP is:GAP insurance, or Guaranteed Asset Protection insurance, covers the "gap" between the actual cash value of a vehicle and the amount still owed on the loan or lease if the vehicle is totaled or stolen. Essentially, it pays the difference if your insurance settlement doesn't cover the outstanding loan balance. Safeguard said the insured amount was not for the entire loan and therefore I have negative GAP insurance.This reason doesn't even fit what the definition of ga... read more

Bobby P 

on BBB

4 months ago

They don't hold up to their contract and they cheat you out of money will be taking them to court