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Safe Guard Products International, LLC
- Auto Insurance
- Atlanta, GA
About this business
Protecting Consumers Beyond Their Warranty Safe-Guard provides products and solutions to the motor vehicle industry that protect consumers from the perils of ownership. Our products complement manufacturers’ warranties both during and after the factory warranty period.
Location details
Two Concourse Parkway, #500, Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a used car last summer and added the gap coverage through Safeguard. That car was totaled recently and I was extremely thankful for that gap coverage purchase. The completed pay-off process was very lengthy but mostly due to MY car insurance companys slow processing. I was diligent in calling every day to expedite things. I lost count of the number of customer service reps I spoke to these past weeks, but everyone from Safeguard was extremely nice and helpful! One agent called my insurance company and included me... read more
I had a great Supervisor named ****** **** who helped me resolve my issues concerning my reimbursement for a tire. So, I was not aware that I needed prior approval before getting my tire fixed if I wanted my warranty to be honored. I just purchased my QX55 Infiniti and when the tire blew out my policy was so new the dealership that I had fix it called in to Safe Guard but was told they didn't see my policy. At that time I was told to call them back myself with my receipt to be refunded. So that started 2 weeks of back and fo... read more
They offer a bunch of services but I can only comment on their used car warranty. Bought a used car from Vroom, who referred my warranty claims to Safe-Guard. The dealership service advisor said that he had to do some convincing but Safe-Guard did cover three of the four biggest issues. I have zero complaints as the end customer - they paid for these car repairs after a small deductible. I easily give them 4 out of 5 stars!
The absolute worst company I have ever dealt with. Our vehicle was totalled in a total loss house fire on 3/08. We had to wait to start the gap coverage to initiate until our regular insurance paid out, the week of 4/25. We are now going into month 3, and have had to make additional car payments this entire time, just for SafeGuard to send the check to the wrong address for the lienholder, because they do not keep up to date records (or know how to read letterheads). The entire staff has given me attitude, and been combative... read more
This review is about GAP insurance the definition of GAP is:GAP insurance, or Guaranteed Asset Protection insurance, covers the "gap" between the actual cash value of a vehicle and the amount still owed on the loan or lease if the vehicle is totaled or stolen. Essentially, it pays the difference if your insurance settlement doesn't cover the outstanding loan balance. Safeguard said the insured amount was not for the entire loan and therefore I have negative GAP insurance.This reason doesn't even fit what the definition of ga... read more
They don't hold up to their contract and they cheat you out of money will be taking them to court
I have a platinum level extended warranty with Land Rover Protection through Safe-Guard Products International. When I really needed them, they were not there. They went as far as to deny a claim because the auto mechanic found an incidental problem. When the warranty company finished with me, I was out ***** dollars. They covered 2 of 5 problems, and I had to fight very hard for the 2. I was very confident when I purchased this warranty. Now I am just disappointed, and I feel robbed. I have no fight left in me. The warranty... read more
My car was totaled on January 21, 2025. I initially filed a claim with Safe Guard on February ******; I uploaded the paperwork required to process my claim. I spoke with someone on February 18 and was told to allow 2 weeks for processing, each day I checked the online portal for status updates and as of today March ******* my claim is still pending. I am now being told that claims are handled in the order that they are received. **************** representatives have bad attitudes and doesnt want to give updates on the status... read more
This is a trash company running a scam on every customer. Do not get this coverage on your vehicle because they will not resolve complaints, and they use every trick they can to dodge and avoid upholding their end of the contract. I don't know how this company is still in business this day in age??
Frequently asked questions about Safe Guard Products International, LLC
How is Safe Guard Products International, LLC rated?
Safe Guard Products International, LLC has a 2.8 star rating with 584 reviews.
When is Safe Guard Products International, LLC open?
Safe Guard Products International, LLC is open now. It will close at 5:00 p.m.