Safe Guard Products International, LLC

Vickie S 

on BBB

3 years ago

I purchased a used car last summer and added the gap coverage through Safeguard. That car was totaled recently and I was extremely thankful for that gap coverage purchase. The completed pay-off process was very lengthy but mostly due to MY car insurance companys slow processing. I was diligent in calling every day to expedite things. I lost count of the number of customer service reps I spoke to these past weeks, but everyone from Safeguard was extremely nice and helpful! One agent called my insurance company and included me... read more

Natoka Williams 

on BBB

5 years ago

I had a great Supervisor named ****** **** who helped me resolve my issues concerning my reimbursement for a tire. So, I was not aware that I needed prior approval before getting my tire fixed if I wanted my warranty to be honored. I just purchased my QX55 Infiniti and when the tire blew out my policy was so new the dealership that I had fix it called in to Safe Guard but was told they didn't see my policy. At that time I was told to call them back myself with my receipt to be refunded. So that started 2 weeks of back and fo... read more

marlin m 

on BBB

5 years ago

They offer a bunch of services but I can only comment on their used car warranty. Bought a used car from Vroom, who referred my warranty claims to Safe-Guard. The dealership service advisor said that he had to do some convincing but Safe-Guard did cover three of the four biggest issues. I have zero complaints as the end customer - they paid for these car repairs after a small deductible. I easily give them 4 out of 5 stars! 

Victor R 

on BBB

4 weeks ago

This has been one of the most frustrating customer service experiences I’ve had. My vehicle has been at the dealership for more than two weeks, and much of the delay has been caused by slow communication and a lack of urgency during the claims process. Responses often took far longer than expected, making it difficult to get updates or move the repair forward. In addition, the company seemed more focused on approving the least expensive repair options than on resolving the issue efficiently and providing quality customer ser... read more

Selena G 

on BBB

a month ago

This has been by far the worst GAP coverage company I have done business with. They have taken almost 2 months to issues payment and anytime they need a new document it has to be through email and it takes 4-7 business days each time mind you iv had to send the same documents 3 times so thats more waiting because they said they never received it. There is a deadline for everything and it almost feels like they purposely try to make you miss that deadline. There is no clear communication and in fact they don’t contact you for... read more

Ian L 

on BBB

7 months ago

Terrible customer service. They actively work against you to not pay you or approve claims. I had a nail hit my tire, and they told me they won't cover it even though that was the main reason I bought the add-on insurance with my new car. It was a claim for $350 and they wouldn't pay. I hope this company goes out of business ****. Worst experience I've ever had with a company. If i could give negative stars I would. 

Daniel F 

on BBB

8 months ago

I purchased a 2-yo **** from Vroom in early 2021, and added an $1,800 Platinum warranty on the vehicle. I never received a contract from Vroom or Safe-Guard. After Vroom went out of business, I assumed the warranty was also no longer in effect. Last month I heard a high-pitch whistle from the engine, and a cursory internet search revealed a likely *** leak. When I took it to a mechanic trusted by 2 other ****-owning colleagues, the *** issue was quickly confirmed, so I left it at the mechanic for 2 days to complete the work.... read more

Chelsea S 

on BBB

9 months ago

Absolutely disgusted at how my claim has been "handled". My vehicle was totaled on July 31st and there has been nothing done. Today is November 6th. I will continue to contact this company until you do your job. Ref: ******** in case you need it but I doubt you'll use it. 

Sheila B 

on BBB

9 months ago

Safe Guard GAP Insurance is a scam. Although my car was deemed a totaled loss through my insurance company. It was difficult to finalize the remaining payment to the lien holder. Safe Guard asks for documents that have already been submitted over and over again. They want you to continue making payments although you no longer have the car. Some advice, go through your insurance company or credit union to purchase GAP, not the dealership, they are getting paid by commission. They dont care!