Safe Guard Products International, LLC

Kyle B 

on BBB

5 months ago

This company is trash and I will tell everyone I know to never do business with this company. I was in a motorcycle accident back last year in July and bought GAP with my bike. Well they cancelled my policy and then took months to get them to reinstate it. Had to call and get the *********************** involved. Now 5 month later they've told me I was denied. This is after no call or explanation I've been logging into their portal to check the status and for two months it's been with the auditor...Took me forever to get the... read more

Mark F 

on BBB

5 months ago

Very poor company sells tire protection then denies ckains the *** on the phone obviously trained to deny white collar crime 

DeeAnn K 

on BBB

5 months ago

I cancelled our gap when we purchased a different camper and they didnt refund any of the remaining 2 years of coverage. What a ripoff. 

Lashawna C 

on BBB

5 months ago

Fighting a gap claim and they are the worst company in history they have given me the run around and always telling me the wrong information my insurance company wasnt even this difficult to work with and was able to get majority of my vehicle paid off. Highly disappointed as this was a service I had to pay for and was not free all they have done was waste my time and energy at this point and no resolution has come from it. 

Savannah S 

on BBB

6 months ago

Fighting GAP Claim Delays: Is Anyone Else Experiencing This?Hi everyone,I wanted to share my ongoing frustration with **** Pure Protection and ***************************** to see if anyone else has faced something similar. After a total loss on October 20, 2024, Ive been trying to resolve my GAP claim, but its been nothing but delays and dead ends. Despite making over 42 calls and sending more than 20 emails since October 25, Ive seen no progress. My insurance company already settled their part, but ************************... read more

Travis B 

on BBB

7 months ago

I purchased Safe-Guard GAP Insurance through Banner ********* in *********. Then when I needed to use it they was extremely difficult. For one they requested 10x the amount of documentation that the insurance company requested. Then they will find anything to reject or say they didn't receive. They do this so your stuck making the monthly payment until its paid off. Then when you call in for a update they tell you to call back in two weeks. That has been their response since the claim has been filed back in 9-5-2024 and it's... read more

Jose D 

on BBB

8 months ago

Safe-Guard Products International, LLC denied a pay out of $698.92 to the bank lender for a car loan the had been declared Totaled by my insurance company. Stating after the insurance payment out and warranty refund there was no benefit to pay out. I paid a $1200 dollars for the peace of mind only to be only to be taken advantage of. 

Audrey N 

on BBB

9 months ago

I have been fighting with them since May 7, 2024 to get my vehicle fixed. I have had the runaround until it was finally done July 15th. I was supposed to get a rental car or get a Rent-A-Car and they were gonna pay me back which is never happened because I had to use another car from my parents because I am a traveling nurse and could not just travel out of state with a dealership vehicle. They have been unresponsive and unhelpful, and I would never suggest this to anybody. 

Enith R 

on BBB

9 months ago

0 Stars.This is the worst company I have ever had to deal with. My car was totaled in July and I had to submit a claim to my GAP insurance since my primary insurance was not going to cover everything. I submitted all my documents on time and I was told on September 12th that It will take 7-10 business days for my claim to be completed. I called on the 9th day and was assured that my claim was with upper management and that it would take ***** hours so I called again after the 48 hours and the agent on the phone said that it ... read more