Safe Guard Products International, LLC

Margaret K 

on BBB

4 months ago

I have a platinum level extended warranty with Land Rover Protection through Safe-Guard Products International. When I really needed them, they were not there. They went as far as to deny a claim because the auto mechanic found an incidental problem. When the warranty company finished with me, I was out ***** dollars. They covered 2 of 5 problems, and I had to fight very hard for the 2. I was very confident when I purchased this warranty. Now I am just disappointed, and I feel robbed. I have no fight left in me. The warranty... read more

Devario S 

on BBB

6 months ago

My car was totaled on January 21, 2025. I initially filed a claim with Safe Guard on February ******; I uploaded the paperwork required to process my claim. I spoke with someone on February 18 and was told to allow 2 weeks for processing, each day I checked the online portal for status updates and as of today March ******* my claim is still pending. I am now being told that claims are handled in the order that they are received. **************** representatives have bad attitudes and doesnt want to give updates on the status... read more

jared t 

on BBB

6 months ago

This is a trash company running a scam on every customer. Do not get this coverage on your vehicle because they will not resolve complaints, and they use every trick they can to dodge and avoid upholding their end of the contract. I don't know how this company is still in business this day in age?? 

Kyle B 

on BBB

6 months ago

This company is trash and I will tell everyone I know to never do business with this company. I was in a motorcycle accident back last year in July and bought GAP with my bike. Well they cancelled my policy and then took months to get them to reinstate it. Had to call and get the *********************** involved. Now 5 month later they've told me I was denied. This is after no call or explanation I've been logging into their portal to check the status and for two months it's been with the auditor...Took me forever to get the... read more

Mark F 

on BBB

6 months ago

Very poor company sells tire protection then denies ckains the *** on the phone obviously trained to deny white collar crime 

DeeAnn K 

on BBB

7 months ago

I cancelled our gap when we purchased a different camper and they didnt refund any of the remaining 2 years of coverage. What a ripoff. 

Lashawna C 

on BBB

7 months ago

Fighting a gap claim and they are the worst company in history they have given me the run around and always telling me the wrong information my insurance company wasnt even this difficult to work with and was able to get majority of my vehicle paid off. Highly disappointed as this was a service I had to pay for and was not free all they have done was waste my time and energy at this point and no resolution has come from it. 

Savannah S 

on BBB

8 months ago

Fighting GAP Claim Delays: Is Anyone Else Experiencing This?Hi everyone,I wanted to share my ongoing frustration with **** Pure Protection and ***************************** to see if anyone else has faced something similar. After a total loss on October 20, 2024, Ive been trying to resolve my GAP claim, but its been nothing but delays and dead ends. Despite making over 42 calls and sending more than 20 emails since October 25, Ive seen no progress. My insurance company already settled their part, but ************************... read more

Travis B 

on BBB

8 months ago

I purchased Safe-Guard GAP Insurance through Banner ********* in *********. Then when I needed to use it they was extremely difficult. For one they requested 10x the amount of documentation that the insurance company requested. Then they will find anything to reject or say they didn't receive. They do this so your stuck making the monthly payment until its paid off. Then when you call in for a update they tell you to call back in two weeks. That has been their response since the claim has been filed back in 9-5-2024 and it's... read more