Safe Guard Products International, LLC

Coletha W 

on BBB

2 months ago

The worse gap insurance every all they want is the business when time for the claim dont want to pay the claim at all they lie all day long 

Steve B. 

on BBB

2 months ago

Been trying to contact customer service for a simple question regarding the warranty, not a claim. Cannot get through to anyone via the customer service email, form or phone prompts. I dread the issues I'll have if I do have a claim. 

Heather J 

on BBB

3 months ago

I'm having a poor experience with my GAP claim. The website is very dated. The online messaging AI bot is worthless -- it could not even tell me the customer service phone number. Uploading documents was consistently problematic, with frequent error messages. I had to try multiple times, on different days, and even resize some of my (not abnormally large) files. More importantly, service for claims processing is extremely slow and lacking in needed communication. The claim portal indicated that all required documents had bee... read more

Ramona S 

on BBB

3 months ago

I paid $850 for GAP. My son's car was totaled. Insurance paid all except $800; GAP paid only $247 of that. Also, the process of submitting information to them was ridiculously hard and cumbersome. Don't buy SAFE guard gap insurance! 

Victor R 

on BBB

3 months ago

This has been one of the most frustrating customer service experiences I’ve had. My vehicle has been at the dealership for more than two weeks, and much of the delay has been caused by slow communication and a lack of urgency during the claims process. Responses often took far longer than expected, making it difficult to get updates or move the repair forward. In addition, the company seemed more focused on approving the least expensive repair options than on resolving the issue efficiently and providing quality customer ser... read more

Selena G 

on BBB

4 months ago

This has been by far the worst GAP coverage company I have done business with. They have taken almost 2 months to issues payment and anytime they need a new document it has to be through email and it takes 4-7 business days each time mind you iv had to send the same documents 3 times so thats more waiting because they said they never received it. There is a deadline for everything and it almost feels like they purposely try to make you miss that deadline. There is no clear communication and in fact they don’t contact you for... read more

Ian L 

on BBB

10 months ago

Terrible customer service. They actively work against you to not pay you or approve claims. I had a nail hit my tire, and they told me they won't cover it even though that was the main reason I bought the add-on insurance with my new car. It was a claim for $350 and they wouldn't pay. I hope this company goes out of business ****. Worst experience I've ever had with a company. If i could give negative stars I would. 

Daniel F 

on BBB

11 months ago

I purchased a 2-yo **** from Vroom in early 2021, and added an $1,800 Platinum warranty on the vehicle. I never received a contract from Vroom or Safe-Guard. After Vroom went out of business, I assumed the warranty was also no longer in effect. Last month I heard a high-pitch whistle from the engine, and a cursory internet search revealed a likely *** leak. When I took it to a mechanic trusted by 2 other ****-owning colleagues, the *** issue was quickly confirmed, so I left it at the mechanic for 2 days to complete the work.... read more

Chelsea S 

on BBB

11 months ago

Absolutely disgusted at how my claim has been "handled". My vehicle was totaled on July 31st and there has been nothing done. Today is November 6th. I will continue to contact this company until you do your job. Ref: ******** in case you need it but I doubt you'll use it.