Safe Guard Products International, LLC

Eric P 

on BBB

10 months ago

Bad customer service they keep giving me the run around I have sent several documents to them they kept denying it they talked to my finance company directly with me present my finance company sent them the information *** requested two different times and now they are saying my claim is closed because they rejected the paperwork from the finance company that they asked for the information they needed was sent two different times they even read it to me over the phone but still said they dont know the price of the item purch... read more

Rodolfo M 

on BBB

11 months ago

In 2021, I purchased a car from ****** in ***********, *******, and I also purchased GAP insurance from Safe-Guard Products International LLC. In June 2023, my car was a total loss and I had to contact GAP. I sent all the necessary documentation to prove the need for payment, and for over a year I have been trying to resolve the problem without any solution from GAP, and I still have a bank debt in my name at the bank because of this major failure by GAP, this company that did not fulfill its part of the contracted insurance... read more

Shenekia S 

on BBB

a year ago

This company has been giving me the run around. I have a claim with them because my vehicle was totaled. They did not pay out the full amount because they were trying to say that I purchased an additional warranty. I advised them that I canceled the warranty the day after I purchased my vehicle. They wanted me to send in all kinds of paperwork showing that I cancelled it. I sent them the paperwork that I and the salesman sighed to cancel the warranty. I sent them paperwork showing that it was refunded back to the bank that f... read more

CYNTHIA W 

on BBB

a year ago

I wish I could leave 0 stars! This company has the worst customer service I have ever experienced. I filed my claim in March and I am still waiting for my GAP to be processed. I have contacted this company numerous times only to be told I just have to wait. Every time I call it is same story over and over again. I have even recently been in contact with a supervisor to escalate the claim. That manager assured me before 07/04/24 my claim would be processed. Today 07/05/24 I called and spoke to a supervisor named "****" to fol... read more

Renee W 

on BBB

a year ago

This company needs to be shut down based on the previous reviews that Ive just read. Looks like they played this game a lot with customers stating that the claim is still being processed and more paperwork is needed every time you contact them they never contact you. You have to contact them or upload your paperwork to them which when you continue to explain if that has been done, they ignore you talk over you very rude disrespectfully stating that they need the paperwork in order to process the claim no matter what youre te... read more

Dewayne H 

on BBB

a year ago

This company does not honor its tires and wheels policy. If you loose any thread in your tires, be prepared to pay the full price of the tires. Run as fast as you can from this company. 

Jaime A 

on BBB

a year ago

This company have been playing with us since my car was totalled past Januarty 18th, the amount that I have pending with the bank is almost 4k and they only covered 840$. The whole reason to have a gap insurance is to be covered if something happens to your car and the insurance doesnt cover all the amount the I owe and now I have to pay 3+k from own pocket.This organization is a scam. 

Theresa L 

on BBB

a year ago

I would NOT recommend purchasing Gap insurance through this company, they are the WORST! The lack of communication is not acceptable. You get nothing but a run around when speaking to their representatives. I opened my claim and submitted all documents on time according to Safe Guard Products International and they denied my claim. Even though it's all in black and white they refuse to do their part and just tell me my claim is denied. Shame on them! They don't deserve not even 1 star. 

Dakota P 

on BBB

a year ago

Horrible company, they have you upload numerous documents into the website, but have multiple required documents not listed on the upload portal; they are listed under additional documents with no specification. So you lose time in the window they give you to upload by not knowing what else they need unless you call them. They reject documents without letting you know why the doc was rejected, you have to call to gain any information. You call them and they say the documents dont match and you need to get the matching ones j... read more