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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I can not recommend this company unless they fix their invoice system. Make sure to click the correct link or they will cancel you. In August 2022, I signed up for ADT security with Safe Haven from a door-to-door salesman. After completing the contract and installation, services with the company have been great, except a technician never came back to finish installing the remaining camera. In May 2023, I missed a payment due to a change in my credit card for autopay on file. I paid two payments of $63.99 each via their port... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, M. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
The worst people to go through!! Everything they offer is way over priced and everyone you speak with is rude as hell. Do not buy through them!
Business response:
Thank you for providing your feedback and letting us know about this issue, Dalton. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
I had Jonathan(install tech)from the Greenville SC office out on Friday Aug 18 2023 to install a camera. While Jonathan was upstarts hard wiring the camera he went thru my belongings and stole a pair of apple air pods. I blame myself for allowing him upstairs by himself, however, I felt that someone from the company that I use for my security system, should be able to be trusted to NOT steel from its customers!! I’ve notified the police and also put in an official complaint into ADT. Here’s hoping that they get back to me. ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Celia. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please email me directly at courtney.adams@mysafehaven.com and we would be more than happy to look into this for you.
Guys came to my house in name of Safe Haven, offered services with "anytime cancellation" and surprisingly when I tried to cancel they said: "you have a contract of 36mo, you cannot cancel, you signed the contract, It does not matter what the representative said." So, be careful, contract NOTHING with them.
Business response:
Thank you for providing your feedback and letting us know about this issue, Aleh. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Not a happy customer. No answer when I try and call the customer service line. I needed assistance 11 months ago and I’m still requesting assistance.
Business response:
Thank you for providing your feedback and letting us know about this issue, Holly. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
So far it’s been terrible. Had an appointment today for 8:00 am. Nobody called or showed up. I called and customer service keeps sending me to phone that no one’s answering. It just rings and tells you about the current wat time, and then it hangs up. I’m unable to talk to anyone except for the main concierge who can’t help me. This is ridiculous
Business response:
Thank you for providing your feedback and letting us know about this issue, Shukaris! We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold your expectations. Please get in touch with us at 844-413-1920, and we would be happy to look into this further for you!
I have had nothing but problems with my system! The Alarm will go off at 3AM or while in Church for No apparent reason! The placement of the front camera is blocked by the wall, I have complained and called the installers at SafeHaven, and this has been going on for 2 months now! Absolutely the worst Customer Service Ever! The installers left ALL of the other sensors in place from the previous owners providers. The back door constantly says Back Door Open, and it's closed! I will never recommend ADT or SafeHaven to nobody!
Business response:
Thank you for providing your feedback and letting us know about this issue, Johnny. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Installation was scheduled for today when I signed up for the service. I reviewed my Work Order and the date is blank. There is no customer service on weekends. If Installation is scheduled on weekends, customers should have a way to reach someone on weekends.
Business response:
Thank you for providing your feedback and letting us know about this issue, Samantha. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Poor business practice. They will not sell new equipment to previous customers still under contract. I asked to speak to manager to escalate the support and customer rep for Safe Haven refused to allow the contact. I will be telling everyone i can find not to use Safe Haven and i will submit negative reviews for Safe Haven at every opportunity.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jane! We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold your expectations. Please get in touch with us at 844-413-1920, and we would be happy to look into this further for you!
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.