Safe Haven Security, ADT Authorized Dealer

Tori Z. 

on Birdeye

2 years ago

A about a month ago we woke up to one of my doors we have a sensor connected too wide open and the panel on my adt completely red saying the alarm was silenced . I was back and forth with ADT and safe haven cause our contract is apparently with them. Neither can explain why this happens. After about a month we have not felt safe or secure with both services and want to cancel. Because of the contract (which I get) we ultimately can’t do so. I have been basically told that the unsafety we feel is ultimately not their problem.... read more

Luv B. 

on Birdeye

2 years ago

Worst service, Beware.  

Shaw 

on Birdeye

2 years ago

Do not have them do anything for you, the cameras frequently go down. Even though they are connected to the Wi-Fi They sell you outdated cameras for full price. Other equipment they sell, frequently disconnect from the system. When they do you have to call them to do a virtual diagnostic with an agent over the phone. Which is very aggravating. Most of the time they don’t fix anything, so then you have to pay $80 for someone to come out and “fix it” only for you to experience the same issues a couple of days later. If you do ... read more

Lisa S. 

on Birdeye

2 years ago

This is the worst service I’ve ever had. Smoke detector doesn’t stay connected and the panel is always dinging because of this. Had to have a second person come out and move the panel. Not user friendly and not very good coverage at all. 

Thomas H. 

on Birdeye

2 years ago

Initially was fine for a security company installing ADT equipment. After 6 months, I've had 2 different door sensors fall off (one has been lost). I now have to pay a service fee to have a new sensor installed. ADT should replace their faulty equipment at no cost to the customer and pay their installers to re-install ADT Faulty crap equipment. The sensors are installed using a 2 sided tape which apparently isn't very sticky since they fall off after six months. HOW IS MY HOME SECURE WITH SENSORS THAT FALL OFF!!!! 

Jerry L. 

on Birdeye

2 years ago

We bought a DR Horton home and Safe Haven had a deal with them so we HAD to get their service. We’ve been in our home just over a year and the equipment has not been reliable. Our doorbell didn’t work for 2 months. Now our panel is out and they say the 5 year rated battery is dead? We lost service last Thursday and they can’t get a tech out to us until July 6th? It’s June 20th now? They said we still must pay for our service that is not working 100% until the tech confirms it’s dead? IT IS DEAD? Don’t waste your time with th... read more

Daniel T. 

on Birdeye

2 years ago

Would do less than 1 start it it were possible. My house burned down 3-16-2023, Safe haven connected me 3 months after the fire with no other contact between losing my home and the contract running out. They only wanted to know if I wanted to continue my service. How does a security company have no clue your house has burned down or better yet not reach out until your contract is up. Pathetic. I'm supposed to depend on you, your equipment failed and if not for the grace of God my family would have burned alive. Don't waste y... read more

Carla C. 

on Birdeye

2 years ago

Beware of Safe Haven. It is a 3 year contract that you cannot get out of. New system installed November 2022. Lots of problems transmitting sensors to panel. Finally get that working. Over the weekend smoke detectors going off in the middle of the night for no reason. When I called ADT who I pay a monthly fee to, they couldn’t help me because Safe Haven did the install. When I called Safe Haven, I get a recording telling me it’s Monday-Friday daytime hours only. I left message. Wasn’t called back until Monday ... read more

Dem’s Good G. 

on Birdeye

2 years ago

I have to say I am still waiting on the keys to my front door lock which I paid $300 for and never received after the installer installed three different locks. I also never received any type of sign to place in my yard for ADT. We are disappointed in Safe Haven and will be calling ADT directly.