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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This company is waste of time don't trust the way they tell and they work. My got very bad tech support and technician who they work with
Everything works just as it should until it doesn’t. I’m currently going through an outage and calling Safehaven to request a technician is impossible because they don’t work on weekends. My Z wave devices are all down and I’ve tried to troubleshoot it with an ADT technical representative on the phone with no luck because if he even is the authorized dealer they have to come out and troubleshoot it but they don’t work on weekends, so how are customers supposed to receive help when the system is down on a Saturday or Sunday?
I see alot of good reviews about Safe Haven Security, I wish I could say the same. I just purchased a new home in witch Safe Haven is contracted to set up the smart home and security system They called me and made an appointment in which the tech did not show up! I got a hold of him and he made excuses why he did not show. We then made another appointment a couple days later and again he did not show up or call. I hope you all think twice before doing business with this company.
I asked for magnetic sensors. I was given shock sensors (for free) the tech told me that they may not work well in my windows because they are shallow. he installed them anyway. I can no longer set my alarm because my sensors keep setting off my alarm SAFE HAVEN wants to charge to get the original sensors I wanted installed. It will cost me close to 200 dollars to have what I asked for installed in my home now. I would NOT recommend Safe Haven to anyone. also at no point did anyone tell me ADT was not installing my eq... read more
I don’t even want to give them one star. HORRIBLE customer service. Since we started with them we have had nothing but horrible customer service. Once our contract is up we are done. I am so disappointed.
HORRIBLE COMPANY. Faulty equipment. My smoke detector keeps going off for no reason and has the fire department at my house. MULTIPLE sensors don't work off and on. I called to receive help and they want to charge me to come out to fix their faulty equipment that was installed brand new less than a year ago. I have a deployed spouse, kids, work, and I should not have to be dealing with this scamming company risking the safety of my family and house.
The guy that "helped" my wife was Chris. He was so rude and condescending over the phone while "helping" out my wife reboot the system. I do not believe that just because someone is unhappy with their job that a customer should have to deal with the attitude and snarkiness. Do better at customer service and be more compassionate.
After starting with Blink cameras, I wanted a little better quality and service. The camera conversation turned into several additional security features that if someone were to look at seem absolutely ridiculous and illogical. That being the case, I left the awkward conversation until the end when I finally heard the figures associated with the wishlist. With all of the military discounts, bundles, and everything else they could whip together, we managed to get the wishlist from $14,000 to $7000. I could get the same equip... read more
The phone support wait is excessive.. Prepare to be on hold for 20+ minutes,
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,387 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.