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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
they gave me this email and its not even working they are so scammmm courtney.adams@mysafehaven.com if there is an option that have a zero start i would give it in a heartbeat. Safe Haven, ADT security they are scam, thiefs, annoying and their equipment not working at all. I have been trying to contact anyone of them and no one pick up their phone. THEIR SERVICES IS TERRIBLE!!!!! THEY FOOLED US WITH ALL PROMOTIONS BUT THEY GIVE YOU EQUIPMENT THAT DOES NOT WORK AT ALL. they make DR Horton Customers not happy!!!!
Business response:
Good Morning Maren! I have looked in my email and searched and see no email. If you could send a private message with your phone number, I can connect you with someone to get this looked into. Thank you
Please stay away from using this service. These mofos won’t even return your call when you need assistance. I called ADT for help over the weekend, the tech could not get my equipment to work. We were on the phone for an hour. Adt then told me that I need to contact safe haven to have a tech come out. Since no one returned my calls, I called again on Monday. These mofos want to charge me $85 dollars to have their tech fix their shoddy POS equipment. How do you have a business motto that changes a monthly service fee and $85 ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Keesha. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. What is a good phone number that we can reach you on? In the meantime feel free to get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Terrible customer service. I waited two weeks for the manger Felix Pagan to come to my home, only for him not to show. I asked the technician to give him a call ASAP because you are wasting my time. I believe Felix just asked this tech to cover for him since he felt like a manager was not needed. I say a manager is always needed when a CUSTOMER REQUESTS one!!! So again my time has been wasted and issue most likely unresolved. If I have to place another call to SAFE HAVEN you all will be issuing a FULL REFUND.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kilaun. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. What is a good phone number that we can reach you on? In the meantime feel free to get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
If there was a 0 star they would receive. I have had my alarm system for 4 months . Nothing but problems. First they make you get a credit card to pay for system. Then door bell don’t work or driveway camera. It’s more better to get ring or something that’s payed for . They told me the bill would be $55.00 monthly. No sorry wrong $60.99 plus credit card $60.00 monthly. Then you tell them I don’t want it they said you have to pay for 1 year wow . What a scam . So don’t put it better to just buy a gun & big dog !
Business response:
Thank you for providing your feedback and letting us know about this issue, Christina. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
When you call to cancel and you are on hold and no one answers the phone. This is very unprofessional service. Let see how long they take to answer an email. The charges they quote are not what ADT sales quotes. There was a bug in the system in 24 hours. The lag time from activating the camera to seeing my phone made the system almost useless for a thief only needs a few seconds to break a car window and steal. The monies was taken from our account even tho we cancelled.
Business response:
Thank you for providing your feedback and letting us know about this issue, Charlie! We set a high standard for ourselves here at Safe Haven, and are truly sorry to hear that this standard was not your experience with us. What is a good phone number that we can get in contact with you, and we would be happy to look into this further for you.
I have never been so hurt and disappointed in my life. My husband and I brought a house in March, one month later the house burned to the ground. At the time of the fire I only had ADT service for fifteen days. Since then I have been paying a monthly payment for services. I lost everything that I owned and still SafeHaven and ADT's only concern is their bottom line. The only thing that they care about is making sure $45 is available in my account for payment. I'm only 9 months into a 3 year contract. I have contacted bo... read more
I have not had my system installed for 6 months, some of the sensors are starting to fail. I’ve mad a call to Safe Haven and they tell there is a service fee to come back out and replace their faulty equipment. Seems like that would be a cost of business, that shouldn’t be coming out of the pocket of an already paying customer. Not a good experience at all!
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael! We value our customers, and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please get in touch with us at 844-413-120 and we would be happy to look into this further for you!
Called at 4:04pm Central time and was told by a recording that I was calling outside of business hours, which the recording said ended at 6pm Central time Monday - Friday. Annoys me when they say I'm calling outside of the business hours when I'm clearly not. Seems like a tactic to ignore customer calls.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ivey! We value our customers, and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please get in touch with us at 844-413-120 and we would be happy to look into this further for you!
Called their customer support line at 4:04pm Central time on a Friday afternoon and was told I was calling outside of their business hours, which the recorded message told me ended at 6pm Monday - Friday.
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.