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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Id like to give zero stars! From the install I've had issues with a camera falling, then the smoke alarm went off and I embarrassingly had to explain to fire department that there was a mishap with the equipment. My main interface wall control locked me out until I had someone clear it. Now the last issue I have after spending thousands of dollars on garbage equipment is, I have 2 cameras that are malfunctioning and when I called for them to be looked at I was informed that the "90" day warranty is over. Further I would have... read more
BEWARE!!!!!!!!!!!!!!! I used this dealer, and bought over $1052.88, only to learn that they couldn't not do what they told me they could do, and when I complained, and they never responded to my emails. I wanted to no longer do business with them. So I demanded to be released from my contract, which they did, but then decided to screw me, by cancelling their services, but left their registration with my Alarm.com and my system. Which means I CAN'T USE THE SYSTEM I PAID FOR!!!!!!!!! To me that says retaliation for me hav... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Gloria. We would like to extend our apologies for having fallen short of expectations, and for any frustrations you have endured throughout this matter. Please get in touch with us at 844-413-1920 and we would be happy to look into this further for you!
Absolutely the worst company ever. My wife and I was told after the install of half the equipment that out camera and sensors are on back order. The technician assured us that he would be back in touch within 3 days. This 3 days was approximately the time we had to terminate our service with Safe Haven. This was a set up from when the sales rep entered our home. Now we are days out from terminating our contract and we’ve yet to receive any equipment. DONT DO IT!
Business response:
Thank you for providing your feedback and letting us know about this issue, Na'im! We value our customers, and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please get in touch with us at 844-413-120 and we would be happy to look into this further for you!
SCAM I believe in never leaving a bad review. ADT and Safe Haven have been a nightmare. 1 Expensive install.2 system didn't work 3 change batteries over and over at their insistance...didn't work. 4 Service call... buy more equipment .....didn't work. Police always at my house.5 police at my house 4 times now. 6 HOURS ON HOLD. MULIPLE TRANSFERS. NO CALL BACKS. 7 Serice calls have to be pain in advance. 8 Can't get a manager on the phone without going to website.... another deal end. 9 locked into a CONTRACT FOREVER with ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael! We value our customers, and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Have you been able to get in contact with anyone yet?
Their customer service reps are ridiculous and rude. I am canceling a contract just because of dealing with them. My equipment is faulty and they will not service it. I still have a hole in my wall from their tech installing the equipment improperly.
Business response:
Thank you for providing your feedback and letting us know about this issue, Perry. We would like to extend our apologies for having fallen short of expectations, and for any frustrations you have endured throughout this matter. I have forwarded this message along to the correct team.
I do not recommend Safe Haven for your security needs. They declined to escalate my technical issue to a manager and informed me technical issues are not under warranty. My technical issues were resolved and the cameras still failed to connect. Paying for a systems and terrible customer service is not what I expected with a ADT system. If you have any technical issues expect to wait beyond 48rs and pay $89 for a potential visit that is charged prior to your visit.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tashanda. We would like to extend our apologies for having fallen short of expectations, and for any frustrations you have endured throughout this matter. Please get in touch with us at 844-413-1920 and we would be happy to look into this further for you!
Sold on a product that didnt perform. Always in a fail attention mode that holds no weight as performance.
Business response:
Thank you for providing your feedback and letting us know about this issue, Shawn. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
A blind man can see faster than the fix you problems.
Absolute joke. Error upon error from my system. Worst thing ive bought as a homeowner. Good support but no results with problems
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.