This profile has been claimed by the business owner or representative.
Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could put 0 stars I would, absolutely terrible company to have for your security needs. Much better just to contact ADT directly. Unprofessional at every level, was lied to, and was essentially tricked into a contract. No appointment schedule, just showed up, told to sign if I wanted was told I would get, but after installation I never got what I was told I would get. Spent over 2 hours getting phone tagged to different departments with no one being able to help. Asked to speak to a manger to multiple representatives an... read more
Upon install day second sales rep.realy.installer every pushy & unhappy i did not purchase any product.no one said anything about three year.contract.till i ask after signing what all this paper work for.sloppy sloppy install.wires showing at front door.still waiting on signs & decals.beware.
I have been trying to reach Safe Haven over the phone and through email for a month, with no success in resolving my issue. Their phone service is really bad. Most often I get placed in an infinite loop with them telling me that I need to leave a message and someone will call back later. When I have reached someone, I am told they are unable to assist me and that they need to transfer me (blindly) to another group who never answers the phone. At this point, I am very disgusted with this company and would suggest anyone c... read more
I am having an issue with my system's recording abilities and have requested to speak with a manager at Safe Haven four times. Each time I've been told he will call me back but it hasn't happened yet. Once a different person called me and I was transfered to someone else who still could help me. My system stops recording but isn't freed up to record again until the 1st of the next month, even after old videos are deleted as it says on the website. This is ridiculous, the system should record over old clips and keep going, ... read more
Your company solicited my son who is blind. The sales person let him to believe that the Homeowner's Association would pay for the system and there was no cost to him other than the $46 monthly fee. He sold him every option available including the upgraded touch screen. A touch screen is useless for a blind person. It is shameful that he took advantage of a trusting person. Employee number #58331 Austin Deberry was the sales person
I have absolutely nothing good or positive to say about Safe Haven Security as an ADT Dealer. I would NEVER recommend this company to anyone. Before you get involved, you are led to believe that you as a customer matter. This was not the case. For my family and I they receive a rating of ZERO. Vernestine Strickland
This has been one of the worst experiences since moving to this state and buying this house. Our salesman, Chase swore that we could call him for anything, and he would take care of us. I guess that had a time limit because we called today to see if he could resolve and issue or even point us in the right direction between either ADT or Safe Haven since they were sending us back and forth. He had the WORST attitude saying, "Didn't it occur to you I have a life and I work?" and " How dare you text me?" We were already frustra... read more
This company is a scam. They didn't install what the salesman said we were getting in the sale, the technician performed a complete sham of the installation and when the keypad went bad even under warranty they charge to go out and fix it. DO NOT DO BUSINESS WITH THESE PEOPLE THEY DO NOT CARE AT ALL A COMPLETE SHAM
I bought my home in November 2021 and was informed of a credit towards equipment with a 3 year contract. Long story short the sales rep came into my home unmasked w/o taking necessary Covid preventatives. My fault as well, because I allowed the rep to enter w/o taking precautions and he in my face demonstrating services. Well, I agreed to the contract and the next day the techs came for installation, unmasked too. I operate a daycare from my home, I began to feel bad Tuesday evening. On Wednesday morning I was feeling so bad... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.