This profile has been claimed by the business owner or representative.
Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've had safe haven for a couple of months. My motion sensor is already malfunctioning. To have them fix a product that is there I have to pay $64 every visit. That only covers for 30, SO on top of the $60 a month monitoring I have to pay a $64 to have them a product that is there's that is having an issue. In my state there is a $500 fine if there are 3 false alarms. In Aug there was 4 so I would be fine $500. What ever you do, do not get this. It isn't worth it for the money. Find one that will cover to fix the equipment t... read more
I tried to give this company less than one star. Don’t waste your money. Do it yourself and you’ll save both hassle and money.
I am a new homeowner and this product was installed in my new home by the Builder. IT has not even been one year, and I have had 5 issues with the Doorbell Chime, Doorbell Unit, Light Malfunctions. I am very disappointed and am planning to have the entire system disconnected.
This company makes it extremely difficult to cancel services. Don’t do business with this fly by night company.
What a disappointment. My service has not been helpful at all. I’ve had the technician out several times and he was unable to fix my system. I am now on hold for customer service with an approximate wait time of over five (5) minutes. Very disappointing. Why do I have to call “Safe Haven” when I’m contracted with ADT? So sad.
The most horrible service provider I ever encountered. 1. From the beginning they tried to fear-sale their products to me for no good reason. 2. Then when I decided to not have their services, I encountered the poorest customer service. Their salesperson ghosted and customer service lines took forever to get someone on the line. 3. I had to reach out to ADT to stop the services through them, they did mark me on the system without updating the "Safe Haven" and I still keep receiving late payment notices and due on my account.... read more
If I could put 0 stars I would, absolutely terrible company to have for your security needs. Much better just to contact ADT directly. Unprofessional at every level, was lied to, and was essentially tricked into a contract. No appointment schedule, just showed up, told to sign if I wanted was told I would get, but after installation I never got what I was told I would get. Spent over 2 hours getting phone tagged to different departments with no one being able to help. Asked to speak to a manger to multiple representatives an... read more
Upon install day second sales rep.realy.installer every pushy & unhappy i did not purchase any product.no one said anything about three year.contract.till i ask after signing what all this paper work for.sloppy sloppy install.wires showing at front door.still waiting on signs & decals.beware.
I have been trying to reach Safe Haven over the phone and through email for a month, with no success in resolving my issue. Their phone service is really bad. Most often I get placed in an infinite loop with them telling me that I need to leave a message and someone will call back later. When I have reached someone, I am told they are unable to assist me and that they need to transfer me (blindly) to another group who never answers the phone. At this point, I am very disgusted with this company and would suggest anyone c... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,387 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.