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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ha! I wish I could give zero stars. First and foremost, if this is not a scam it should be considered. Let’s start with Liza, speeding into my driveway with no authorization to even be there then question my contractors about the homeowner. Then proceeding to tell me I was emailed and left information that she would be visit my home. Let’s be clear no one came demand to come to your home but I listen to her sale pitch and it sound good but I am quite diversified in picking up on lies. I personally recorded our entire interac... read more
BEWARE of this company and its services since all they want is your money when you need them. Nobody is available to help you out unless you can pay a fee for that on top of your monthly payment. I have sent several messages regarding my account and spoken to a customer agent who has been no help. If necessary, I am a disappointed customer and will take my complaint to higher means. My system has malfunctioned, and nobody ever got back to me regarding that message. On October 17, 2022, I stepped out of my house to take ... read more
If I could give this company zero stars I would. First off we were lied to by the sales agent Morgan, the technician Trey Luckey and also by Melanie King. This company is only looking for a sale and will make up and manipulate whatever they can to profit off of you. We were signed up for service without knowing and have proof that we declined the services. Once the equipment is installed, good luck getting it to work properly. Absolutely do not recommend using this lying and stealing company.
Safe Haven and ADT have very very bad services! my doorbell camera is not working since 4 days ,nobody could solve my issue on the phone! I got an appointment for a technician that will be coming to solve my issue but he did not come to the appointment ! I was waiting for him two hours but did not come or even apologize! I tried to call the manager this morning but did not response! I would not recommend this company to anyone. Very bad.
I am going through a nightmare with this company right now and the customer service reps just put me on hold for hours. If anyone at corporate sees this please help.
It's a scam. Do NOT sign up with Safe Haven Security. I have never met a more misleading sales representative. He straight up lied to us regarding what he was selling versus the contract the company made us sign. The company refuses to abide by the statements of their sales representative, and their contracts are iron-clad. If you're not happy, you won't be able to get out of the contract for 3 years without paying huge fines. It's not worth it. Go with a better company that doesn't make you sign up for a long-term contract.
We have had the service almost 1 year and it has been one problem after the next Camera's dropping off line equipment not operating properly and then when i get customer service on the phone or i speak to Murphy Granger it is downhill from there..... Buyer beware it's a bunch of junk and they don't want a service they're product without charging you so again buyer beware
Do not purchase any security system with them because as soon as something goes wrong and you try to get a tech to help, they will bounce you from ADT to Safe Haven and back to ADT continuously until you cancel or file a lawsuit against them. I’m still trying to get a tech to fix my cameras and still being bounced from both saying it’s the other companies responsibility to fix.
So I bought a home that had integrated smart home features and had no choice in utilizing Safe Haven. While they are an ADT authorized dealer here's the problem - all the equipment is massively marked up from them. The same system with ADT would have cost me HUNDREDS less dealing directly with them. But if you want it integrated into the smart home, you have to use Safe Haven. I've had nothing but issues with my system, from cameras losing power, to constantly disconnecting from my system (no power outages, wifi issues, etc.... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,387 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.