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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
YOU TELL ME HOW I LIKE MY SYSTEM READ BELOW!!!!!!! THE SAFE-HAVEN GUY WHO INSTALLED MY SYSTEM AND ALSO HAS COME OUT 3 TIMES AFTER THAT ADVISED THIS. HE TOLD ME MY HOUSE IS NOT SAFE WHEN ALL THE LIGHTS CHANGE FROM GREEN TO RED. WHY WOULD A PERSON WHO WORKS FOR A COMPANY LIKE SAFE HAVEN TELL A HOMEOWNER THAT YOUR HOME HAS HAD NO SECURITY FOR MONTHS NOW CAUSE THE LIGHT FLASHING RED TELLS EVERYONE DRIVING BY THAT YOUR SYSTEM IS DOWN AND YOUR HOUSE IS OPEN FOR BUSINESS TO BREAK IN. JOKE OF A BUSINESS. HAD IT FOR 5 MONTHS NOW... read more
Horrible service. We were lied to about what we got. We weren't told out internet carrier doesn't support this service so we literally pay for nothing. We call 2 months later to cancel and are told we can't unless we pay 1700 dollars to get out of the contract. Mind you, we were not aware of this at install.
Told them that I need an alarm system that would wake me, a deaf person, from sleep. They didn't follow through and didn't tell me that you only get 3 days to return this. What's worse, their technology is outdated and doesn't work with your smart home system. Now I'm stuck with an expensive 3 year contract with a company that's useless to me. I'm forced to seek legal venues to get out of this. Run away from this company. You're better off with any other smart home system.
Sales rep misrepresented and outright lied about what I was purchasing, and the length of the contract. The tech brought different equipment, and when we called the sales rep for an explanation, she said she'd call back, but didn't. The tech let my indoor cat out into the street after I specifically requested he take care not to - and he didn't even tell me it happened. He just got all nervous and suddenly rushed to leave. I realized after he left the cat was missing and found her down the street at a neighbor's house, thank... read more
Can’t get a technician to show up to an appointment. Have had to confirmed appointments and no call no shows.
I bought a new home that was supposed to come with a smart home system from the builder. Safe Haven was contracted to do the install for my whole neighborhood. When they came to do the install what was already paid for, they spent the entire time pressuring me into signing a contract for over-priced alarm service and used the classic, car-dealership tactics of "let me call my boss and see if we can get you a better deal". Once it was clear we were not going to do it, the installer rushed everything and hardly explained a... read more
We have had a problem since the beginning. First, the technician they sent to install everything stayed until 1:00 in the morning, and we had just had a newborn. On top of him staying until 1am,he was new; he didn't know how to install anything; only our touch screen pad and our door sensors were working. We had to call to get another technician out to install our doorbell camera, outdoor camera, and our deadbolt lock. On top of everything that had happened, no one had set up our outdoor camera to record and someone had come... read more
Terrible customer service. Waste of money.
Absolutely atrocious customer service. The rep came out and didn’t go over the terms of my contract, didn’t give me everything that I paid for, and when I call to try and get what I paid for, no one ever calls me back. I’ve called on 2 different occasions and left a voicemail each time. I’ve waited on hold for 15 minutes, I’ve done it all. My problems don’t matter to these people.
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,387 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.