This profile has been claimed by the business owner or representative.
Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Safe Haven is overpriced garbage and did not properly disclose that there is a no refund policy and lied about with an ADT 6 month Guarantee. Which is also false. Equipment is overpriced, crappy equipment $350 for a single camera fuzzy picture not very good. I asked for a refund pretty much the same week and they told me, no and when I called ADT they said that I was under a 36-month contract which again was disguised behind their no-risk 6-month Guarantee I'm not satisfied with their service. The technician didn't know how ... read more
Safe Haven is overpriced garbage and did not properly disclose that there is a no refund policy and lied about with an ADT 6 month Guarantee. Which is also false. Equipment is overpriced, crappy equipment $350 for a single camera fuzzy picture not very good. I asked for a refund pretty much the same week and they told me, no and when I called ADT they said that I was under a 36-month contract which again was disguised behind their no-risk 6-month Guarantee I'm not satisfied with their service. The technician didn't know how ... read more
Worst company ever they make you pay for a service they can’t provide and it’s impossible to get in touch with anyone
Worst company I have ever used. It’s impossible to get in touch with anyone for anything. Do not use this company
Do not use this company. It’s impossible to get in touch with them. Making us pay for a service that can’t be provided.
This is the worst company and worst customer service ever I’ve been experience. I wanted to change my contract and tried to call their customer service number for more than a month and nobody answering the phone each time I’m holding for an hour. Than I called to the salesman and he said he couldn’t help me out and he cut off my call. I did mistake not to going ADT directly rather than go with this small agent. So, don’t do the same mistakes I did!!
The worst. You can never get in touch with anyone once the system is placed, your asked to leave a VM all the time because "their representatives are experiencing longer wait times due to call volumes." I have been listening to this for weeks. They are johnny on the spot when you sign up and they take your money.... Their technician left a huge hole in my wall and never fixed it, messed up the billing and wired the system wrong.
If I could put 0 stars, I absolutely would. Installation was half way done, didn't follow up prior to appointments, didn't schedule any follow ups. Let's cherry it, when I had it removed, they didnt fix the MASSIVE hole in my wall. They left a mess over my couch, floor, and just left the hole in the wall. I asked if itll be repaired, they guy said, "oh, I dont do that." Couldn't have asked for a worse service
Miserable service, paying 60 dollars for two censors, took me only one month to cancel service.!!!!!!!!!!!!!
Business response:
Hello, Husham! We strive to provide excellent customer care, and we are truly sorry to hear of your experience with us. Please get in touch with us at 844-413-1920, and we'd be happy to help you out.
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open at 8:00 a.m.