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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give no stars I would. ADT and their stupid miputlating ass partner company SafeHaven Security -ADT Authorized Dealer can go to hell! They scammed us thinking we were switching from apartment to our house security and instead of switching they started a whole new contract and I can not get out of it! I’m pissed a waist of time and money! Overrated for a system that does not work!
The rating that I was forced to submit is not an accurate depiction of what the rating should be. I wanted to rate with 0 stars, but it would not allow me to do so. Instead, I was forced to rate with 1 star, which is too many stars. Quite possibly the worst customer service that I have ever encountered. Hours into days just to get a call back to speak with someone about any issues that need attention. Case in point, alarm keypad lost power. Called Safe Haven for direction or to send out a tech. Had to leave a message ... read more
I had a very bad experience with my Safehaven contact Gayle Draper, and I won’t even elaborate on her attitude, except to mention that she actually said that I did not have to like her, but she was still going to be my contact. Several smart home items came with the new home I just purchased, and she was my point of contact to get all that set up. What she neglected to tell me until it was too late however, is that by going with a security company other than ADT, and allowing that company to access the smart panel already i... read more
At the beginning of my experience the sales representative Sawyer Granger he very attentive and trusting. He followed up with me from the building of my home to the service installation. Through this experience he gave me all the benefits of using their services and reassured me there was no contract or additional fees. My builder was even giving us a $500 credit to go towards this service. After having their service for a few months I became dissatisfied with my experience. So inquired on the process to cancel my service. ... read more
I feel like I was scammed by Safe Haven with a contract and system that is not compatible with my home. Alarm system is not functioning with WiFi and the agents are unprofessional and I am being told I can not cancel service I paid for. I have had it for 2 weeks. A waste of money and time. If I could rate 0 stars I would
Chris Grantham (Spokane, Wa) was our sales rep. He was super pushy, cussed a lot, keep talking about how much he money he made, and pushed me into applying for a new venture for ADT. I am happy with the services that we are getting with ADT, but we had a really uncomfortable experience with him.
Safe Haven is overpriced garbage and did not properly disclose that there is a no refund policy and lied about with an ADT 6 month Guarantee. Which is also false. Equipment is overpriced, crappy equipment $350 for a single camera fuzzy picture not very good. I asked for a refund pretty much the same week and they told me, no and when I called ADT they said that I was under a 36-month contract which again was disguised behind their no-risk 6-month Guarantee I'm not satisfied with their service. The technician didn't know how ... read more
Safe Haven is overpriced garbage and did not properly disclose that there is a no refund policy and lied about with an ADT 6 month Guarantee. Which is also false. Equipment is overpriced, crappy equipment $350 for a single camera fuzzy picture not very good. I asked for a refund pretty much the same week and they told me, no and when I called ADT they said that I was under a 36-month contract which again was disguised behind their no-risk 6-month Guarantee I'm not satisfied with their service. The technician didn't know how ... read more
Worst company ever they make you pay for a service they can’t provide and it’s impossible to get in touch with anyone
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,396 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.