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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've tried calling Safe Haven for the past two weeks for a service call for my security system to no avail. No one answers the phone. I would not recommend to anyone.
I would give a ZERO if I could! I have been attempting to contact Safe Haven to address a malfunctioning sensor for two weeks. I have left voicemails and been on terminal hold for in excess of 1 hour on three separate occassions. ADT cannot do anything and refer me back to Safe Haven. Pathetic customer service. If I could actually get a human, I would cancel my service due to Safe Haven's inability to offer assistance for equipment they installed.
1 CUZ 0 isn't an option.....Worst customer service ever!! Trying to resolve an issue with ADT/Safe Haven is big circular joke - ADT transfers to Safe Haven - Safe Haven accepts no responsibility - ADT just transfers you back to Safe Haven - Stay away from these two companies: The solution for the Safe Haven Supervisor is for you to have someone you don't know let someone else you don't know into your home when you can't be there to make repairs - GREAT SECURITY SOLUTION GUYS!! To date 21 BBB complaints - check it out before... read more
This is my second review. Since the first one I had another problem the doorbell. I called at 9:15am Monday. At 9:20am Wed I sent an Email (wanted to wait 48 hours because I was told that all calls are returned within 48 hours) to Safehaven. I just call back (11:50am Wed). The lady told me they called me yesterday at 1:25pm. I checked back on my phone and no one called me. They said that it was logged so they called me but could not leave a voice message. My voice mail is working well. I ask her why they didn't call ... read more
The man that sold us the system was very good. The people that did the work were excellent. But if you ever have a problem, getting it resolved is next to impossible. Our doorbell stopped working last week. I called Friday and the lady from ADT (not safehaven) tried to help fix it. She told me to call safehaven Monday and have someone come out. I called Monday morning at 9am and was on hold for over an hour. I finally left a message. I called 3 more times and left messages. I again tried 3 times this morning (Tue). ... read more
Zach Spark man was a rude, pushy salesman. And because of him I will take my home security business elsewhere. He got angry because I told him I was busy and didn't have time for him at the moment. I mean after all it was an unexpected visit. I had been moving all day and I just wanted a hot shower and something to eat, He is nothing but a rude a** pushy salesman. And let him know that putting crap in someone's mailbox without postage as well as touching my mailbox is a Federal offense. You deserve no rating but it forces me... read more
Woke up in the weeee hours of the morning with my thermostats not working! It stated there was a malfunction and safe haven is telling my family we have to wait until Monday for someone to come out! This is unacceptable!
I have a very difficult time getting anyone to answer when my system malfunctions. They are not a 24/7 company that can troubleshoot in the evening if you have problems.
Absolutely Terrible Customer Service towards Military Veterans!
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,396 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.