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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They don't seem to respond to help for technical support. Not sure what would happen from a monitoring perspective if something really had to happen. Thinking of switching to another provider. Raymond Gerber
I can't even give this company 1 star, I wish there was a negative star button...their technical support staff along with ADT cannot fix any problems, One technician calls days after their service call requesting your credit card number...the customer service reps dont know how to reach their supervisors, and supervisors do not return calls. Additionally, their wait times are over an hour long and then they tell you it's the other company that handles this call and it is a ping pong game of who you get transferred to. I watc... read more
The Safe Haven agent who set our service up was great until I tried reaching out about a promo gift card I was suppose to receive. There have been numerous emails and calls with no response. If there was a mistake on what was articulated to me when I signed up, the agent should try to respond and clarify this. However, it’s been months. Don’t sign up if there’s a promo. They’ll probably never honor it anyway.
If you built a DR Horton home DONT DO IT! The technicians are nice (shout out to Henry who has done everything in his power to try and make my service work as I purchased and as Safe Haven and DR Horton promise and advertise. Don't think you can take your concerns to the seller. Your emails will go ignored. As they keeping debating money for services that don't work properly. Notifications are up to 4-5 minutes delayed, by then your packages or anything could be stolen or intruder can be in and out by then. I really just ... read more
Dear SafeHaven, I’m writing in regards to an ongoing issue I’m trying to resolve with your services. On December 2, 2020 I had an ADT security system installed with the new build of my home (DR Horton is the builder). Upon installation, the video recordings were immediately filled up within a 24 hour period, and I requested your company reset this, which they couldn’t. A 2nd technician came out to to address this, and the clips were never re-activated. It wasn’t until a 3rd visit by a technican at the end of January, was ... read more
Very disappointed! Sam Silvas is not a professional! If I could give 0 stars, I would. Technician was scheduled to install from 4-6 arrived at 9pm. Too late and dark. Not safe! Thank God I chose a better reliable company! Please learn to be respectful about people's time. They definitely need more training in customer service!
DO NOT USE THIS COMPANY - They are a subsidiary of ADT. They will scam you! Do not fall for it! Learn from my mistake!
I give Safe Haven 1 ⭐ because of professionalism never can get n contact with someone n customer service . I have left called back numbers no one return none of my messages. I feel tho I getting a run around on a concern matter. When I became a new Safe Haven/ ADT new customer. I have to go through so much just to receive what was a 100$ gift card . Still haven't got it yet and this been every since September last year 2020. I did everything I was informed to do nothing yet I even sent a money order for 4.95 etc. What is rea... read more
Mr. Palvic came to my door and was not wearing a mask. I asked him to put on a mask, he was so focused on scoring a sale that he slide a flyer into my home before putting a mask on. He kept trying to come in my home to keep talking about my security needs and was completely unresponsive to the fact that I was obviously extremely uncomfortable and scared. This was supposed to be a sales pitch for security systems but I felt very threatened. I won't be moving forward with ADT or safe have security.
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,399 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.