Safe Haven Security, ADT Authorized Dealer

Walks and S. 

on Birdeye

4 years ago

Really bad initial experience with Safe Haven....not the technicians fault, but the sales person's fault. When I spoke to the sales person, who is in Illinois while our home is in Florida (1st red flag), she made it initially sound like the technician would first come to assess what set up would be best for our home...the sales person floated some ideas, but said the technician would come out and give me a better idea. At most, we were expecting a 1-2 hour visit from the technician. Anyway, technician shows up and is ready t... read more

Carretta K. 

on Birdeye

4 years ago

My Panel has not been working for a week!! I called ADT on Monday who directed me to Safe Haven. They set up an appointment for a technician to come to my home on Friday (Which made me very angry because that’s an entire week without security.) On Friday, the technician did not show up! I called ADT back who then stayed on the phone with me and contacted Safe Haven. When the Safe Haven rep got to the phone after 40 minutes of waiting, she said that a technician was not scheduled. I let her know how unprofessional the service... read more

R K. 

on Birdeye

4 years ago

Unfortunately Safe Haven has been a nightmare! I should have cancelled when I had the chance. Installation consisted of ripping off paint to get my new ADT monitor on ( the old ADT Monitor looked better) and all the old door/window security devices had to stay on or the glue would have damaged our woodwork so we have double devices everywhere. After 2 days of signing up with them they took a years worth of payments which was breaching the contract (we signed for monthly auto deduction). Then when we called after two days and... read more

Raymond G. 

on Birdeye

4 years ago

They don't seem to respond to help for technical support. Not sure what would happen from a monitoring perspective if something really had to happen. Thinking of switching to another provider. Raymond Gerber 

maggie c. 

on Birdeye

4 years ago

I can't even give this company 1 star, I wish there was a negative star button...their technical support staff along with ADT cannot fix any problems, One technician calls days after their service call requesting your credit card number...the customer service reps dont know how to reach their supervisors, and supervisors do not return calls. Additionally, their wait times are over an hour long and then they tell you it's the other company that handles this call and it is a ping pong game of who you get transferred to. I watc... read more

Denni M. 

on Birdeye

4 years ago

The Safe Haven agent who set our service up was great until I tried reaching out about a promo gift card I was suppose to receive. There have been numerous emails and calls with no response. If there was a mistake on what was articulated to me when I signed up, the agent should try to respond and clarify this. However, it’s been months. Don’t sign up if there’s a promo. They’ll probably never honor it anyway.  

Yolanda S. 

on Birdeye

4 years ago

If you built a DR Horton home DONT DO IT! The technicians are nice (shout out to Henry who has done everything in his power to try and make my service work as I purchased and as Safe Haven and DR Horton promise and advertise. Don't think you can take your concerns to the seller. Your emails will go ignored. As they keeping debating money for services that don't work properly. Notifications are up to 4-5 minutes delayed, by then your packages or anything could be stolen or intruder can be in and out by then. I really just ... read more

Heather N. 

on Birdeye

4 years ago

Dear SafeHaven, I’m writing in regards to an ongoing issue I’m trying to resolve with your services. On December 2, 2020 I had an ADT security system installed with the new build of my home (DR Horton is the builder). Upon installation, the video recordings were immediately filled up within a 24 hour period, and I requested your company reset this, which they couldn’t. A 2nd technician came out to to address this, and the clips were never re-activated. It wasn’t until a 3rd visit by a technican at the end of January, was ... read more

Sina C. 

on Birdeye

4 years ago

Very disappointed! Sam Silvas is not a professional! If I could give 0 stars, I would. Technician was scheduled to install from 4-6 arrived at 9pm. Too late and dark. Not safe! Thank God I chose a better reliable company! Please learn to be respectful about people's time. They definitely need more training in customer service!