Safe Haven Security, ADT Authorized Dealer

4.7

Home Services
North Kansas City, MO

About this business

Home Services Security Systems

Location details

520 E 19th Ave, North Kansas City, MO, 64116, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

4.726,964 reviews

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Porsha B.

4 years ago

Woke up in the weeee hours of the morning with my thermostats not working! It stated there was a malfunction and safe haven is telling my family we have to wait until Monday for someone to come out! This is unacceptable!

Business response:

Thank you for providing your feedback and letting us know about this issue, Porsha. We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold our expectations. Please get in touch with us at 844-413-1920 and we'd be happy to help you out.

Heather G.

4 years ago

I have a very difficult time getting anyone to answer when my system malfunctions. They are not a 24/7 company that can troubleshoot in the evening if you have problems.

Business response:

Thank you for providing your feedback and letting us know about this issue, Heather! We value our customers and strive for an excellent experience here at Safe Haven. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please get in touch with us at 844-413-1920 and we'd be happy to help you out.

Barbara H.

4 years ago

Absolutely Terrible Customer Service towards Military Veterans!

Business response:

Thank you for providing your feedback and letting us know about this issue, Barbara. We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold our expectations. Please get in touch with us at 844-413-1920 and we'd be happy to help you out.

Rusty M.

4 years ago

I have been trying to get in touch with SAFE Haven Security to assist us in figuring out why our alarm goes off after we arrive home and "turn the system' off. But, after several phone calls to Safe Haven and ADT corporate offices, all we get is "we will be with you in 10 minutes". After about 25 minutes, we are getting no where. I would not recommend Safe Haven as a dealer for ADT systems, or use their customer service (if they have one). In fact, we have asked that our system be removed within the 3 day period and have... read more

Deanna G.

4 years ago

This is the worst encounter I have ever had with a business. It is impossible to get ahold of anyone and when you do get connected to someone, they can’t help you and transfer you to someone else and you end up on hold for another hour. I have spent countless hours on hold with this company and STILL have not received any help and each person has given me contradictive information. Avoid this company at all costs.

Business response:

Thank you for providing your feedback and letting us know about this issue, Deanna. Safe Have values its customers and strives for an excellent experience. We apologize for not meeting our standards, and for any inconvenience this may have caused. A member of our customer service team will conact you directly at the primary number on file. You may also contact us directly at 844-413-120 or by email customerservice@mysafehaven.com and we'd be happy to help you out.

Cidada B.

4 years ago

Issue after issue, I do not recommend this specific company

Business response:

Thank you for providing your feedback and letting us know about this issue, Cidada. We set a high standard for ourselves here at Safe Haven, and are truly sorry to hear that this standard was not your experience with us. Please get in touch with us at 844-413-1920 OR service@mysafehaven.com and we'd be happy to help you out.

Julie H.

4 years ago

I got the the service the 28th I I get off work everyday /5pm -6pm I try calling adt and also the first was on the weekend so I called Monday explained to them I just found out I had to call safe heaven to get them cancel so they are forcing me to have stay with them or pay the fee for early terms and also I don’t think it helps my daughter window say it’s open when it’s close I can look at the camera when I’m not using the same wifi I don’t think they care they just taking people money not trying to help with canceling fro... read more

Business response:

Thank you for providing your feedback, Julie. We strive to provide excellent customer care here at Safe Haven, and are truly sorry we have been unable to uphold our expectations. Please get in touch with us at 844-413-1920.

Julie H.

4 years ago

Will force you be either stay with them of make you pay

Business response:

Chrissy G.

4 years ago

Customer service manager for very rude will cut you off when talking and also talk over you I try canceling by my 3days of service the 1st was a sat I called and adt was closed so I called Monday the rep left a note stating I try canceling within the 3days now they are forcing me to pay the contract off for the 3years just not right

Business response:

Thank you for providing your feedback, Chrissy. We value our customers here at Safe Haven, and strive for an excellent customer experience. We apologize for not meeting our standards, and for any inconvenience this may have caused. Please get in touch with us at 844-413-1920.