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Sail Internet
- Internet Service Providers
- Santa Clara, CA
About this business
Location details
305 Laurelwood Road, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Amazing speed with no lag with the BEST value anywhere in the nation. I like that I am not being limited with my DLs and ULs, unlike some other 'booming' WiFi.
Business response:
Hi, Bernadette. Your feedback is highly appreciated. Thank you for the review!
Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do scheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.
Business response:
I'm sorry to hear that you've experienced a slight lag. I will message you privately to get you in touch with support.
I had a great experience with Jeff P who stopped by last week on Wed to install my sail internet antenna on the rear side of my chimney. Jeff arrived early and patiently answered all my questions. Thanks to Jeff, the installation was top-notch! For the ISP cutover, I just had to swap in the ethernet cable from the Sail antenna into my existing Ubiquiti equipment and I was up and running in no time. I did not get the erro mesh routers as I had no need for them and prefer using my existing network setup. So far spee... read more
Having had issues with xfinity several times per week and consistently being transferred to their VIP Retention Specialists (closers), I decided to call around to local based ISP's. I just got off the phone with Victor and while I found out that they don't currently serve my area, I couldn't be happier with the interaction. It took me less than 2 minutes to get someone live on the phone and it felt nice getting to speak with someone nearby. I don't have their service but based off the ease of the call, I recommend giving th... read more
Business response:
Thank you for your review, Jenny! We appreciate your kind words about Victor and our customer service approach.
We have had Sail for about a month now and it has been great. Xfinity theoretically has faster speeds but it never worked that way for us because our home is older and the lines into the home had degraded over time. We had been advised by Xfinity that they could only be replaced at great expense to us because they were paved over. Until this company showed up we had no alternatives except to either deal with the constant issues or shell out money. Sail doesn't use these, so for our house least, it's been more reliable and th... read more
Business response:
We are delighted to hear about your positive experience with our reliable service and friendly installation process, Maria!
Angel was an amazing and knowledgeable installer and helped provision a brand new switch for my part of my apartment complex!
Business response:
We are delighted to hear about Angel's amazing work provisioning your new switch! Thank you for recognizing his knowledge and expertise.
The service was so incredible. The technician JEFF M was very knowledgeable. He took his time to set the system up. The results were magnificent. I recommend them to anybody and I hope you get Jeff.
The service was so incredible. The technician JEFF M was very knowledgeable. He took his time to set the system up. The results were magnificent. I recommend them to anybody and I hope you get Jeff.
Just had internet installed with Sail, and I will test for reliability over the next few days. This review is for the amazing technician Angel Bermudez who despite running into annoying issues during installation, he never gave up and took extra time to troubleshoot and finish the installation properly. I asked many clarifying questions about the details of everything, and Angel answered them all patiently and clearly. It was a pleasure working with him!
Frequently asked questions about Sail Internet
How is Sail Internet rated?
Sail Internet has a 4.6 star rating with 845 reviews.
When is Sail Internet open?
Sail Internet is open now. It will close at 10:00 p.m.