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SamAsh.com
- Consumer Goods
- Tampa, FL
About this business
Location details
7726 Cheri Ct, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Wrong item was send to me. Messed up my plans. Refund takes a long time. That is bad business.
Business response:
We apologize for the inconvenience caused, Sandeep. We understand that receiving the wrong item can disrupt your plans, and we apologize for the error. We strive to provide timely refunds, and we apologize for any delays you experienced. We appreciate your feedback and will work to improve our processes to ensure a better experience for our customers. If you have any further concerns, please don't hesitate to contact us at (800) 472-6274.
Ordered Gibson Les paul classic. Guitar was NOS as it was made over a year ago. Packaging was in rough shape. Guitar was fine overall but looked as if it had been a display model. Covered in dust and fingerprints. Would probably not order a guitar from them again.
At first, Sam Ash did not send the correct item: I ordered two Remo Emperor Clear drumheads, but, Sam Ash sent 1 Emperor and 1 Ambassador drumhead. Then, a customer service representative insisted Sam Ash sent the correct order. I demanded that Sam Ash correct their mistake, but it took more than a week for the correct Remo Emperor Clear drumhead to be sent
Before making the purchase I asked for the delivery time in my zipcode. I was told that it would take couple of days. I placed the order on Wednesday hoping to gift the guitar for a birthday over the weekend. The delivery date came out to be next Tuesday which is almost 1 week. I reached out to customer support about this and they were kinda rude about it. They literally asked me to keep refreshing the page and hoping it would get delivered faster. Amazon has a much better customer service than this. They tell you exactly h... read more
Ordered one thing. Got another. Now I'm not sure I'll get the correct item in time. I have an important event coming up and I am not sure SamAsh will deliver in time. Also, I ordered two identical items. They shipped separately. One was correct and one was not. I am not sure how that makes sense.
Sent me damaged guitar when I bought brand new. Giant chip missing off the front. Shipping box was Prestine…
Package didn’t ship for a week I had to call in just to get it shipped out and it’s been another week since then and still haven’t received my order. It’s been over 3 weeks since I ordered it if I had known it would have taken this long I would have just went to guitar center
Business response:
We apologize for the delay in shipping your order, Christine. We understand your frustration and we're sorry for any inconvenience caused. We are working to resolve this issue and ensure that you receive your package as soon as possible. If you have any further concerns, please contact us at (800) 472-6274.
Excellent experience... Sam Ash does it right! The personalized service and the gear were all above and beyond my expectations.
Business response:
Thank you for your kind words, Daniel! We're thrilled to hear that you had an excellent experience with us. Providing personalized service and exceeding expectations are our top priorities. If you ever need anything in the future, don't hesitate to reach out to us at (800) 472-6274.
Great guitar and a fantastic price. Sweetwater couldn't match it!
Frequently asked questions about SamAsh.com
How is SamAsh.com rated?
SamAsh.com has a 4.7 star rating with 12,966 reviews.
When is SamAsh.com open?
SamAsh.com is closed now. It will open at 10:00 a.m.