SamAsh.com

Sundiata E. 

on Birdeye

a year ago

Used Affirm and had my order canceled 3x. No one can give me a straight answer, and quickly blame Affirm, even though I've never had an issue with any other online business. Nobody takes ownership of the issue, no one can give you anything other than a generic answer. They use a 3rd party billing system that they have no way of contacting to resolve the issue. The last time I placed an order I contacted customer service to insure that my order was processed, and all they could tell me is to "wait and see ..." if my order w... read more

Chris J. 

on Birdeye

a year ago

Update quantities on hand to avoid online order cancellations 

Frank T. 

on Birdeye

a year ago

I was sent a used pedal instead of a new one. When I called customer service, the representative was not helpful and suggested that I bought a used pedal by mistake. He also sounded like he was on drugs, high as a kite. Very unprofessional. I'll do business elsewhere. 

Sheila P. 

on Birdeye

a year ago

I was price shopping and I was going to purchase a record player. I was shopping at Sweetwater and looking at Guitar Center as well when an ad popped up that said 10% off for the exact same pioneer record player I was going to buy so I checked out Sam Ash and purchased the pioneer through Sam Ash it was 10% off on the Ad for Sam Ash pioneer record player. I put in the code given to receive the Ads price and it came up the original price. I called customer service and explained it was on the pioneer record player in Sam Ash a... read more

Carl P. 

on Birdeye

a year ago

I ordered an item a week ago. It still hasn't shipped. I contacted customer service, they said they'd contact the store and let me know when it would ship. They never got back to me. 

Joe L. 

on Birdeye

a year ago

rep too quick to cut me off when speaking and asking questions. tried to finish my statements for me which just prolonged what would have been a quick call. rep made me feel like I had to apologize to him for disturbing his day. He needs training on how to work with people over the phone. 

Gerald S. 

on Birdeye

a year ago

There was a 15% flash sale, and I was able to buy the digital piano I have wanted for over a year, the Yamaha P-515. It is the most realistic and finest digital piano I have ever owned or played. Not only was there a flash sale, but my order was delivered in a flash. It arrived about 36 hours from when I purchased the piano online. It's nice to be close to Sam Ash. 

Richard K. 

on Birdeye

a year ago

Get customer service agents who are invested in solving customer problem. I talked with 3-4 (?), each of whom had the power to easily solve my problem but didn't do so. When I did get in contact with a dedicated, caring agent he was terrific and solved the issue in a few minutes. Why did the others not do the same during previous conversations? 

Beth K. 

on Birdeye

a year ago

i ordered my subwoofer, and two days went by, i got a tracking number, but only for my cables, when calling to confront the issue, i was told to not worry about it, the sub would also ship, after two more calls and a third directly to the manager, i was told that their warehouse had prepped the package but forgot to even ship it out, i ended up waiting over a week on what should have been 2 days. not to mention when i come in the store, the employees do not seem to care at all, nor want to interact with the customer. Hell ... read more