ScrapRight

Stephen C. 

on Capterra

a year ago

Rockstar Tech(s) Pros: Ease of use and having access to Randy/Andrew and Shon when needed. Cons: New tech hires that are afraid to get their supervisors involved when dealing with an issue they've never dealt with before... Overall: Overall, I couldn't be happier with the product...I threw away, at a cost of $25K, my initial scrap software system; 21st Century after 2 years of use. Because of the horrendous lack of support they offered and the time they took to resolve issues. 

Scott 

on Capterra

a year ago

Equipment Problem Pros: Very helpful & stayed on the phone until issue was resolved. Cons: Issue with printer occurs too often & would be nice if it was not so. 

Jack 

on Capterra

a year ago

Windfield Pros: Very easy and simple. the directions were very clear and the patience levels were great. Cons: phone calls are just hard when the environment you work in is very loud. 

Joshua 

on Capterra

a year ago

Scrapright Pros: Easy to use as well as easy to navigate and teach to new employees Cons: I would say theres just too many counterparts for harwars with the set up but as long as you know how it all relays and works its good Overall: Never had any issues with the Scrapright team they are always prompt with their response when you need help and quick to get it fixed 

Diana 

on Capterra

a year ago

Super Service Pros: The ease of use and the most helpful team of techs for support issues. Cons: Every time you save a name to a ticket instead of attaching an actual customer it creates a new customer. At the end of the week I end up with a long list of these that I need to delete. Overall: It has been a learning experience - but after running program for the last three years and learning the shortcuts etc. I have found it to be a great program for what we need in our Scrapyard 

Kandy 

on Capterra

a year ago

Best decision! Pros: I love that it’s so user friendly. We have had this software since 2010 and the updates are great but it also doesn’t change much which is wonderful Cons: I don’t have any at this time. I think it’s all great! Overall: Shon and his guys were excellent to work with. We have had ScrapRight software since 2010 and we just updated! We were going to try WeighPay and it just wasn’t as user friendly and customer service lacked. I am very satisfied with our product and would recommend ScrapRight over all the oth... read more

Jim 

on Capterra

a year ago

Scrap Right Support Pros: The support staff for techical issues does a great joband quickly solves problems Cons: No it meets our needs for our Metal Recycling business 

Keerthi 

on Capterra

a year ago

Technical Support Pros: Scrapright Technical Support is fantastic. [sensitive content hidden] did a wonderful job solving the issue we had. She was on top of things, and explained to me what was going on and how to fi x it. Cons: None, it's a good reliable software. Works well. 

Al D. 

on Capterra

a year ago

Camera Install Pros: Ability to keep track on individual sales from customers. Cons: None that I can think of. Product performs exceptionally for my needs. Overall: In this instance, getting our scale camera to work/talk to Scrapright, [sensitive content hidden] was phenomenal. Over the period of two days that it took, due to wiring issues at our end, she was able to get our camera up and running while talking me through was wire had to be installed where.