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ScrapRight
- Software company
- Chambersburg, PA
About this business
Location details
413 Phoenix Dr, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Problem solving. Pros: [sensitive content hidden] helped me before business hours to get my ticketing issue resolved. She was top notch and she deserves recognition. Cons: I haven't really experienced any things I could say that I like least Overall: It was pleasant and my issues were resolved timely and efficiently
Business response:
Jason, thank you so much for providing a review on our support technicians and on the software! We appreciate the feedback!
Metal Man Pros: Every quality...the people in sales as well as support techs are awesome Cons: none really. I just wish I didn't need the program but it is state law. Overall: Its been a great longtime relationship
Business response:
Jeff You have always been an amazing partner to ScrapRight! We appreciate your business and this review! You are helping so many to be able to make the RIGHT choice for their software needs!
Good Service Pros: Ease of function. I am done with this survey. Cons: Continued problems with some of the weights and frayed out screens. Overall: Customer service is very good. [sensitive content hidden] is great.
survey for [sensitive content hidden] Pros: The inventory and billing process is easy. I like that it sync's to quick books, when it is working. Cons: The syncing, I always have to send emails to start syncing with quick books Overall: Works good for our business
Business response:
Anna Thank you so much for taking time to write a review! We take every single review seriously. We are always working to try and make quickbooks an easier process between intuit and ScrapRight. There is a new document available that potentially could really help in this area. Please get with support and they will send that document over to you which will absolutely help understand single user mode vs multi user mode and how to be able to navigate that from your side without needing support's assistance, however, support is ... read more
Scrap King and AMR Pros: The weighing portion is super easy to use, AP and AP ticket review are utilized all the time Cons: Inventory portion of this program is not user friendly, to many tabs to click back and forth from, having to convert to bol and then again to an invoice is repetitive also trying to correct a bol that is already converted to invoice is difficult. Tickets that are converted to a bol that do not have a tare weight freeze in the system and require IT to fix. We are not to happy with the reports offered eit... read more
Business response:
Hi Jessica. I am so glad that you are happy with our ease of use and quality of our software, we work really hard at delivering the best always! Can you give me any additional information regarding the support department and the rating you assigned to them? We are building the worlds best support department and need as much feedback as we can get. Regarding Inventory, I really appreciate your frank and candid feedback and take it to heart. I have spoken to Design and Development as well as to the Training department and we h... read more
Great product for our small scrap business Pros: The ease of use! I can have someone trained to use this program within an hour! Cons: I wish that it would work on an iPhone.
Business response:
Nick! Thank you for this amazing review! I will pass your request about an iPhone app onto the new features team! Really appreciate you taking the time to review us!
ScrapRight Recycling Software Pros: After 2 days of setting up software and hardware we were up and running with the fastest ticket times in the WEST! Cons: I would say it was the least, the amount of configuration that was needed to get it up and customized for our particular company.. Overall: Fast response and call backs right away
Easy transition- great support Pros: Our team has embraces the transition to ScrapRight very well considering we were using a different software system for 12 years. The set up and integration was very smooth with the onsite help and the ability to integrate existing hardware kept costs and disruptions low. [SENSITIVE CONTENT] and his team are dedicated to make sure this is a good fit and help resolve any issues right away. Cons: We are a little anxious about the system being completely cloud based. So far it seems to be wor... read more
My Personal Experience Pros: It's extremely easy to learn, use as well as to teach our employees! Even those not so efficient in English comprehends this! Cons: There is absolutely NOTHING I'd say negative!! Overall: We were recently with a company that we literally had issues with DAILY. I don't mean like one or two, I mean like we hardly even got to use the system we paid for each month! Since getting with ScrapRight, it's been SUCH A BLESSING, & the customer service has been exceptionally AMAZING!!! I'd recommend them to ... read more
Frequently asked questions about ScrapRight
How is ScrapRight rated?
ScrapRight has a 4.6 star rating with 193 reviews.
When is ScrapRight open?
ScrapRight is closed now. It will open at 7:00 a.m.