SecurCare Self Storage

John K 

on BBB

2 years ago

They said I didn't pay February and then they charged me in a storm exorbitant late fee.$400. then they sold my locker with my family's effect and history 

John M. 

on BBB

2 years ago

Dear Better Business Bureau and the next person,Decent people are easily deceived and manipulated. The *** has told me: "It is not illegal for members of the Preponderance of the Aryan ******* to be employed. It is to the discretion of the employer." I was a renter at the Public Storage location at *****************************************. I had complained to the on property manager and corporate headquarters in ********** of Public Storage of being stalked and spied upon by insurance fraudsters on the self storage property... read more

Pia W 

on BBB

2 years ago

They have unethical billing practices. Storage was broken into it was an inside job. Claimed I didn't pay and I have ALL THE RECEIPTS . They need to be reviewed by the BBB and a class action against them 

Joshua W 

on BBB

2 years ago

I am extremely disappointed with my experience with Public Storage. Recently, I was illegally evicted from my storage unit without proper notice. Not only did they fail to serve me with a notice to vacate via certified mail or email, but they also illegally cut and changed the lock on my unit. Throughout this entire ordeal, there was a severe lack of communication on the part of Public Storage. I tried numerous times to reach out to upper management to address the situation, but was met with nothing but frustration as I was ... read more

Brandi R 

on BBB

2 years ago

Im going to give this a zero. I have been in contact with public storage nonstop to move out. I fell behind on payments and on February 9th I paid everything in full. Since then, I have not been able to access my unit due to the companies employees failure to show up for my appointments to put on a new long. My appointments were missed consistently until March 1st. I have been planning on moving out the whole month of February but did not want to schedule a move out date due to not having access to my storage. I spoke with *... read more

TINA T 

on BBB

2 years ago

The experience that I had at ********************************* was COMPLETELY AWFUL! The only good thing out of the experience was that the property manager was awesome. I forgot to get his name but his words alone were forgiving. I decided not to use that storage location but the property manager gave me other locations and was very helpful. This complaint is for the property itself and not the property manager. The property upkeep was nothing but mold, mildew, rust, rat droppings, peeling paint and broken doors! I would no... read more

Matthew A 

on BBB

2 years ago

Within 10 months the rent went up 52%The explanation is, all within a calendar year. SO because their lawyers put in writing calendar year they get away with jacking up rates 52% in ten months. The first increase was in 2023 and the second one was 2024. Ten months apart...but NOT in the same calendar year. Slick lawyers. Probably why Publicstorage has to raise rates. GREEDY LAWYERS. 

LadyDrPhelencia 

on BBB

2 years ago

I was a Public Storage Customer since 2019. I decided that I wanted to move my space within the same facility into a larger space. Upon making this attempt, the newer space did not seem to fit the space matrix so it was necessary for the newly executed contract to be cancelled and the original contract I had to be rewritten. As we went through the paperwork processes billing errors needed to be made that could only be resolved by upper management. Due to delays in receiving a billing adjustment, I had to stop payment. This r... read more

Jonny G 

on BBB

2 years ago

As a citizen deeply concerned about economic fairness and corporate responsibility, I wholeheartedly support your denunciation of Public Storage's predatory actions during the ******19 pandemic. It's disheartening to witness a company take advantage of individuals facing dire circumstances, especially when trust and compassion are needed most.Public Storage's decision to exploit the vulnerable through exorbitant rent hikes is not just morally reprehensible; it's a betrayal of the fundamental values of empathy and solidarity.... read more