SecurCare Self Storage

Jacqueline J 

on BBB

2 years ago

This location is always dirty. I had a unit and the price nearly doubled w/n a year. They never fixed the light in the unit so it was difficult to see. There was no cart when I moved in and only one when I moved out which was being used by someone else. I also got locked in the gate when I accidentally left my phone in the unit. There is nothing in place for such an event. I had to squeeze under the gate to get out. After spending hours trying to move out, waiting on an elevator (being used by others) couldnt get finished be... read more

Ramon G 

on BBB

2 years ago

Horrible experience! First time customer and I reserved an indoor unit on the phone because there is no one on site. No one told me my unit would have a small door, instead of the large roll up door. Then called back to complain and get another unit outside. Sales agent told me it would be cheaper. Then I notice the rent is more because they claim the promotion I got for the first unit does not transfer to that unit. I did this all in one day and the agent told me a certain price and not it is different. I feel this is bait ... read more

Ronald R 

on BBB

2 years ago

Rated 1 out of 5 stars Terrible customer experience I have an outdoor unit at the location on ****** and ******* in ******. Very unprofessional and never available. Have doubled my rent in a year Date of experience: February 29, 2024 

Natalie B 

on BBB

2 years ago

I give no stars for one because their customer service ***** badly the after effects of my storage unit no one told me that I could lose my space to someone paying for my unit offline once up for sale I feel thats a responsibility of the company to educate us on had I had know I wouldnt have lost my possessions I came with the money and all and still lost my things and the ***************** location in ******* is horrible no one returns your calls at all please dont rent space from this company at all 

John W 

on BBB

2 years ago

We signed a contract in May of 2023, for a small unit, with a price of $120 a month.We were just notified that our rate will be increased to $190 a month. It has been less than a year.That is a 60% price increase over a period of 10 months. This is insane, that's over 20 times the yearly inflation rate. I don't know how it's legal to raise rent this month. It certainly does not seem like it should be legal.I will never again be taking my business to Public Storage, and I will be warning others of this immoral business whenev... read more

David S 

on BBB

2 years ago

If this coulee a negative star review it would be NEGATIVE 5 STARS as the worst business model possible.I have multiple storage units with this company and they have yet to have online or app access to create and manage the account. All I can do is use the "Pay Now" button on the website but not create an account to manage the units. Their system is designed to create and charge unnecessary fees so that regardless of the contractural rental amount they collect hundreds of dollars more. This business should be broken up and s... read more

Candace C. 

on BBB

2 years ago

DO NOT RENT FROM THESE PEOPLE I REPEAT DO NOT RENT FROM THESE LOW LIFE THEY ARE ALL OVER ****** DONT DO IT MAKE THE THE LAST RENTAL UNIT PLACE IN THE ***** BECAUSE THEY ARE HORRIBLE PEOPLE INSIDE AND OUT!!!I've had nothing but issues and your raising the rent hahaha f*** you and the high horse you road in on!!! your number 1 in the storage business because you rip people off your staff is the rudest people and you don't tailor to all of your customers I have to be late every month because I moved to bc to take care of my die... read more

Susan A 

on BBB

2 years ago

BUYER BEWARE. I reserved a unit online at 9:32am. I arrived to pay for my unit 82 minutes later, and to my surprise, I was informed that my unit is no longer available, and you have no more of that size. Despite having a confirmed reservation, with move-in on the same day, I was now offered the opportunity to get a larger unit for more money. I have a text confirming my reservation, and showed up 82 MINUTES later. How can you give a confirmation for the reservation, then tell the customer that the units are available on a fi... read more

Devora C 

on BBB

2 years ago

I have given 1 star because it's the lowest option there is. I've had my stuff for work at this facility and maybe a month back until now, I've been having trouble accessing the unit that I rent out. My original code stopped working because they (the people at the facility) are renovating areas so the codes are not working, so I was given a temporary code to access the unit but now, sometimes it works and other times it doesn't. It is dire that I have access to my business supplies in order for me to work. When I call no one... read more