Serramonte Ford

4.4

Car Dealers
Colma, CA

About this business

Automotive Car Dealers

Location details

999 Serramonte Blvd., Colma, CA, 94014, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:30 a.m. to 8:00 p.m.
Sun	10:00 a.m. to 7:00 p.m.

4.45,304 reviews

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Hung B.

9 months ago

I bought their car without informed that it could not start. Two days after driving it home, I could not start the car, had to call a technician for a jump start. When called, they told me that the car was sold as is. However, the car should have been able to start then 'as is' at the check out. Finally, they replaced the battery, which is ok.

Business response:

We understand the frustration of having a vehicle that did not start as expected. While the car was sold as is, we strive to ensure our customers are informed about their purchases. We are glad to hear that the battery was replaced. If you would like to discuss this matter further, please reach out to Matt Shone, our General Manager, at 650-763-2400.

2019 FORD RANGER XL/XLT/LARIAT Owner

9 months ago

Great service and great communication

Business response:

Thanks for the fantastic review! We're thrilled to hear you enjoyed our service and communication. Your satisfaction means a lot to us, and we look forward to serving you again!

2020 FORD EDGE ST Owner

9 months ago

They are the best! They get the job done!

Business response:

Thanks for the awesome feedback! We're thrilled to hear you had a great experience with us. Your satisfaction is our priority, and we look forward to continuing to deliver top-notch service.

2024 FORD ESCAPE ST LINE Owner

9 months ago

Marcus took care of my issues of my car

Business response:

Thanks for the fantastic feedback! We're thrilled to hear that Marcus provided excellent service and resolved your car issues. Your satisfaction is our priority, and we appreciate your support!

Melody B.

9 months ago

Great service! Enjoy getting my Ford serviced here!

Business response:

Thanks for the awesome feedback, Melody! We're thrilled to hear you enjoy our service and that your Ford is in good hands with us. Your satisfaction means everything, and we look forward to seeing you again soon!

2023 FORD ESCAPE PLATINUM Owner

9 months ago

Richard always does a great job!

Business response:

Thanks for the shoutout! We're thrilled to hear you had a great experience. Our team works hard to provide top-notch service, and it's always rewarding to receive such positive feedback. Looking forward to seeing you again soon!

2022 JEEP WRANGLER UNLIMITED SPORT Shopper

10 months ago

Great experience. I was taken care very well, well advised.

Business response:

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and felt well taken care of. Providing exceptional service is our priority, and we appreciate you sharing your thoughts!

2015 FORD FIESTA SE Owner

10 months ago

The service and people I dealt with were friendly and professional.

Business response:

Thank you! We're thrilled to hear you had a great experience with our team. Providing friendly and professional service is our top priority, and your feedback means a lot to us. We appreciate your support!

2022 FORD ESCAPE SE Owner

9 months ago

I did not like picking up the car deemed like nobody wanted help.

Business response:

Thanks for your feedback. We strive for a welcoming experience, and we're sorry to hear you felt neglected during pickup. We'll address this with our team to improve future interactions. Your input is invaluable, and we appreciate your support!