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Serramonte Ford Parts
- Auto Parts & Supplies
- Colma, CA
About this business
After getting to know your car, you want to make sure it lasts. However, car owners are all too aware that keeping a car going can get expensive. This is especially true when it comes time for maintenance and repairs. There are a few options for replacement parts when your car needs them. The first is called Original Equipment Manufacturer (OEM) parts, and the other is aftermarket parts. OEM parts have a higher price tag upfront, but their benefits make the added expense worth it. This includes the assurance that they'll las... read more
Location details
999 Serramonte Blvd, Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brought our car in for a recall and had other services done. Excellent service. Easy and professional communication and a job well done.
We were lucky enough to be paired with Anthony as our salesperson at Serramonte Ford, and he was terrific! He was the game changer for us in deciding whether we were going to go with a Ford. We live pretty far away from Serramonte, but since he was kinder and more fair than the salespeople we had spoken to at dealers nearby, we decided we would make the drive. We felt that he was honest and fair throughout the process of making our deal. He has also been responsive even after signing. There was a manufacturing problem with... read more
This is for Jason and George in the Parts Department. Thank you very much gentlemen, your calm and courteous demeanor was very refreshing given all the chaos going on outside. It seems as if everyone else is irritated but not you guys, you guys were very kind and friendly. You even went the extra mile and printed out the schematics if our 2.3 liter Duratec Fusion Engine for us. You didn't have to double check to see whether the part was correct, but you did so anyways. I'm thoroughly impressed with your caliber of customer s... read more
Came here last week and dropped off my car for a "diagnostic" as my car has had several problems and was told by Kyle that it would take 1-2 days to figure out. Never called back or updated me until I had to keep following up. (My car rental bill was another added cost with this inconvenience). On Friday, I was finally told by Kyle that my car issue was finally resolved after I said I'm taking my car back as I had paid a lot to get a rental with this delay. As I told Kyle, or lie all, these problems happened after my hit... read more
Had a disappointing experience here the other day. We came in to test drive two vehicles and I'd like to think my partner and I were pretty clear about our situation. Our car had been declared a total loss not even 48 hours before our visit and we wanted to check out these two cars to see if we'd be interested in making a purchase but we were not ready to walk out the door with a new car that day. The sales associate helping us was fine throughout the test drive--made polite conversation and was able to give us basic infor... read more
The most ridiculous place in Bay Area. Don't never buy any warranty from them. You bring your car with the problem and they gonna make it worth really bad place. Sales people and service people it's unbelievable ridiculous experience stay away from this place.
We should have read the reviews before attempting to do business with this place. Yes, they are that bad, We agreed on a car and price; they actually ran a credit check and confirmed the deal that morning. They said they would call during lunch to execute paperwork but instead left a message this car is sold and offered another car that is $10k more expensive! Bait and switch trick knowing they ran the credit check already. No apology. I wouldn't do business with such shady business. Careful from bait and switch and don't tr... read more
Horrible customer service for a service check engine light. The service dept and mechanic told me each time I called to check the status (simple question right?) or if they didn't know, just call or text. I'm on day 4 and nobody has ever called. Still waiting, not much hope that they will call though. Hopefully I will get my car back in the near future but not very confident!
Updated from 2 stars to 1. Once again, my Ford valet appointment was missed--with no communication or follow-up. I called several times and left voicemails, including at the number provided above by the Ford representative, but received no response. I was eventually told that the person responsible for my appointment was out of the office that day. When I asked why someone else couldn't take over their appointments, I was told it was because I booked "day-of"--despite the fact that I had scheduled several days in advance. ... read more
Frequently asked questions about Serramonte Ford Parts
How is Serramonte Ford Parts rated?
Serramonte Ford Parts has a 2.6 star rating with 211 reviews.
When is Serramonte Ford Parts open?
Serramonte Ford Parts is closed now. It will open at 8:00 a.m.