Service Finance Company, LLC

Jacklyn K 

on BBB

2 years ago

Worst ****, definitely not for the people. They hold your money if its a check for more than a week. They dont provide you with a temporary debit card or any until a week or so, and if you lose it, you cant get another one until 90 days. Right now I deposited a check and its being held for a week maybe more and their reason doubtful collectability. Do they make up reasons for hold money. Horrible!!!!! I am closing as soon as my check clears! Dont **** with them! 

James B 

on BBB

2 years ago

On May 23, I was hit with the fees you received from this bank. Not know there is ridiculous fee for having your money or taking it out. You are charged a $15 fee for going over transfer limits. Fee dont stop there. You get a fee of $10 because you withdraws from you ATM because you had no more transfers!! Really???? So why do you give a ATM Card. Its not even a DEBITE CARD. This to me seem like a scam to take money from the customers you have. Never had issues with SUNTRUST. All my issues started once these to banks merged.... read more

Chris S 

on BBB

2 years ago

Very disappointed in this bank. Unreasonable fees, zero customer **********************. ********* ** branch manager very empathetic and tries to help, but the antiquated bank policies have limited employees ability to be helpful.Thought I was getting a small bank experience when I switched banks. Not the case. Will be closing all accounts, business and personal and going back to *****. I had a better experience there in every possible way at Chase - ie customer **********************, no fees and far better rewards. The aut... read more

Jim H 

on BBB

2 years ago

This business is predatory and sent me an email for a past due payment that is not even due yet. They are clearly under duress and must have a cash flow shortage. I've paid religiously for the last 5 years. I will paying my final payment in advance and will never do business with them again. Beware of this shady company. 

Cynthia D 

on BBB

2 years ago

I hate truist bank. My daughter has been with Truist Bank for years, as have I. She deposited a life insurance check and is seeing a hold on it for possible fraud. How the heck can you put a hold on a life insurance check drawn on a life insurance company for 7 days. she had all the identification to prove who she was and her account information. I have been with ******** Federal, Suntrust, and now Truist for as long as they have existed. I never had a problem until Truist took over. I had two debit cards hacked immediately ... read more

Andrea J 

on BBB

2 years ago

The worst! They take money right out of your account but takes 2-3 days to return it. 

Nickisha B 

on BBB

2 years ago

I have bren trying to cancel my merchant ****** services for over a month. Truist has been charging me fees on my account. I have not been able to operate my business successfully due to their over charging and unprofessionallism. I have called all around the word and they loed about over charging me for my machine, instead they keep trying to deduct from my account. I would like for them to remove their fees which were charged for no reason. Just look at my banking history. 

Tamra W 

on BBB

2 years ago

I wanted to give them 0 stars if I was able to. I signed up for an account as they had a promotional offer going on of $400. I followed the promotion requirements and never got the $400 after my 90 days was up. So I called and first off everyone I spoke to told me my account was closed yet I was looking at my account and just pulled money out of it a week prior. Well the CUSTOMER ********************** argued I was wrong and I had opened two accounts with them which is NOT true. I had one account all along so somewhere a gli... read more

Andrew H 

on BBB

2 years ago

Absolutely the worst experience I have had with not just a bank but any business ever!!! Canceled my debit card 4 times without my consent. I now live out of state and it takes two weeks to get here so i have no access to my funds. I called this last time 6 times in two days and asked to talk to a supervisor the first 4 times then a manager the next two times. I have spent close to 12 hours on hold trying to get there errors resolved. This is just the time I spent this last time I assure you I will never bank with them and s... read more