Service Finance Company, LLC

Susana M R 

on BBB

2 years ago

Horrible bank horrible customer ********************** they don't help. The answer questions with a attitude no open to solutions 

William S 

on BBB

2 years ago

Im not gonna me for writing reviews on financial institutions but Truist is the worst. It wasnt much better when it was BB&T but now that its Truist, good luck getting anyone who cares to help. I was recently on a business trip and due to an emergency had to over draft my business account by .24. I then got hit with a $36 over draft fee. By the time I made it home on a Friday and received their written notification on Saturday, they had already hit me with a negative balance fee of $36. So now Im in the hole $72.24. We moved... read more

Kara K 

on BBB

2 years ago

Terrible customer ********************** and violates multiple FDIC laws. Was transitioned from suntrust to truist in early 2022. Never received a new terms and conditions or notification of monthly maintenance fees which Ive been charged for 11 times in the last year despite having 6 accounts with them. Current account type thats being charged is no longer offered for consumers so they dont keep the information relating to fees on their website. 

Scott G 

on BBB

2 years ago

Been a customer 20+ yrs but that ends today. Years of declining customer **********************, consistent fraud, and nothing but inconvenience and inaction by a team of professionals this company jokingly calls customer support. I waited 6 weeks to receive a new credit card (after experiencing fraud...again) only to call the bank, answer the same questions with 6 different people, and be told that my replacement card has yet to even be initiated. Gee, thanks for the timely heads up and service. Add in broken ATMs, incorrec... read more

Jorja G 

on BBB

2 years ago

With SunTrust, I was happy with everything regarding my account. Then, they became Truist-and if their name is supposed to exemplify True, then theyre lying through their teeth. They charged me TWICE in one day for overdrafts. ONE DAY = $72! Granted, *** had a few issues since losing my job of close to ten years due to Covid but I am working now but took a drastic pay cut. There really wasnt any choice. Truist doesnt care about their customer base they care about the bottom line and thats money. The more they make off of you... read more

Scot S 

on BBB

2 years ago

Financed an expensive boat through Suntrust with no issues. Had great service. I sold the boat 7 months ago at which time the debt was paid in full. Truist released the title but didnt sign the lien release. The new owner, the new owners bank, *************** and myself have been trying now for 7 months to get a signed lien release. We have been bounced from person to person, most of which dont speak English, have waited literally hours on hold, and still no release. In fact when we call there are no notes or anything on fil... read more

Laura w 

on BBB

2 years ago

Customer ********************** is horrible when dealing with the loan department. After I applied, no one contacted me, I had to call several weeks later only to be told that my request was denied. 

Robert D 

on BBB

2 years ago

CriminalI deposited a check for $5000.the money has been withdrawn from the customers account but Truist put a hold on my account for 8 daysthat means they are using the money but denying me access to my money.. 

Cody S 

on BBB

2 years ago

I had an auto loan with Truist Bank and sold that vehicle on March 22, 2023. I had an excess of $6,000 from the sale. I have attempted to get my money from Truist Bank but they advised that they can hold the money for 7 business days before they mail my check to me. I was told today that they will mail the check on Monday April 3, 2023. That is longer than 7 business days. They refused to give me the money at a branch office in my area. Today, March 31 I received a text and email advising me that my auto loan payment is due ... read more