Service Finance Company, LLC

Liza n V 

on BBB

2 years ago

Horrible bank. My account disappeared and was charged off the same night my irs tax money was trying to post. It was like it was done on purpose. I was able to see my savings and had access to my savings up until the same exact time my taxes were posting. Now my taxes will probably be rejected and sent back to the irs and will be in a paper check which takes weeks. The service they provide is horrible numerous times we couldn't even do online purchases with our own money I will never come back to them we are leaving them asa... read more

Johnathon S 

on BBB

2 years ago

This bank has been a nightmare for business and personal. I opened a business account through them for my start up remodeling company. They said I would have a probation period of ***************************************************************************** anymore not having money starting out. I opened the account 08/22 and it is now 02/23 and they are still placing holds on my checks. I would understand if I didnt have the money in my account to cover it but I now have the money and then some yet they keep putting holds o... read more

Lisa N 

on BBB

2 years ago

Truist Bank - WARNING Do not under any circumstances bank with Truist. They have the worst customer ********************** I have ever dealt with in my life. First, I have a letter from them telling me at the beginning of their merger, they were changing my accounts to a new account that did not charge late fees, overdraft fees, etc. I am disabled and often not feeling well, so I thought, since I will no longer be charged any type of fee for overdrafts (up to $100), I would wait until the following day, when I hoped I would ... read more

Jeremy C 

on BBB

2 years ago

Went to open an account . Said it couldnt find my account. So I opened an another account online. It said i should go to a local branch. Went to Burlington location and they said its a note where I opened to many accounts and its fraud and Im blocked from opening any accounts. Glad I didnt join if this is how you start off. 

Brian D 

on BBB

2 years ago

The WORST Bank Ive ever had the unlucky experience to work with, they take several weeks to process a check deposit. Put you through 5 different online customer ********************** agent AND I waited 3 hours to speak to a supervisor. The worst banking experience Ive experienced in my life. 

Nadiene R 

on BBB

2 years ago

Absolute worst bank. If I could give it a zero I would. I filed a claim to stop payment on a transaction. They stopped payment on the wrong transaction and ***** was taken out of my account due to this mistake. It has been over 20 days and I still have not received a credit to my account. The managers at the Longwood ** branch are incompetent, rude and unprofessional. The fraud department and the costumer resolution department are equally not effective. I will never back with this institution again. 

ROBERT M 

on BBB

2 years ago

GARBAGE FRAUD CRIMINAL ****. A 10 *** HOLD ON AN INSURANCE COMPANY CHECK FOR $7500.00 FROM THE SAME STATE. CHECK CLEARED ISSUING **** NEXT ***. HOLD NOT RELEASED DUE TO (DOUBTFUL COLLECTABILITY). CIRCLE JERKED ON THE CALL CENTER FOR HOURS. FROM PEOPLE WHO CAN'T SPEAK ENGLISH PROPERLY, HUNG UP ON MULTIPLE TIMES. AFTER ALL OF THAT I WAS TOLD TO GO TO THE BRANCH MANAGER WITH SUPPORTING DOCUMENTS RELATED TO THE CHECK. I THEN WENT TO THE BRANCH WHERE THE CHECK WAS DEPOSITED AND THE **** PRESIDENT LIED; SHE SAID SHE COULD NOT GET ... read more

barbara d 

on BBB

2 years ago

on their ******** they take off any negative comments Right away, my elderly wife has between $14,000 and $20,000 in her checking account all the time and gets NO interest, im going to change that as i let her handle her account and that's just wrong as they don't care and will take advantage of some elderly, well they are taking out $3.00 a month printed bill and i guess she did not know, she is out of town the next few days and i opened her mail as i thought it might be TAX stuff, well i called customer *******************... read more

Linda P 

on BBB

2 years ago

Horrible. had an equity line of credit with Suntrust and it has been nothing but an issue since the merger.. Now I can't get a correct ****. It is incorrect by over $7,000! Third request has been submitted. I do not recommend this bank for anything!! (the girls in the local branch do their best, but their hands seem to be tied by the main branch.) Can I give a rating of less than one star?