Service Finance Company, LLC

Ryan B 

on BBB

2 years ago

My wife and I attempted to pay our mortgage via the website on Oct. 1. We have been this for over ten years. We were attempting to make the payment with another Truist account, but the website would not allow the transaction. We called Truist and made the payment over the phone. A week later, we discover that the funds were taken out of my wife's checking account, but never made it to our mortgage loan. Called Truist, sent in screenshots of the transaction, and were told it would be investigated/fixed in 5 business days. A w... read more

Dj J 

on BBB

2 years ago

I have banked with BB&T (now Truist) for over 5 years. I applied for an emergency ***** from my college in the amount of $2,000 and Truist placed a hold on the account. I have had to wait seven days for the check to clear. I have WAITED SEVEN DAYS. I applied for EMERGENCY ASSISTANCE meaning I urgently need these funds to hit my account so that I can pay my utilities that I am behind on and no one in the branch or on the phone can do anything. I've provided my enrollment verification, as well as my transcripts to verify that ... read more

Lauren E 

on BBB

2 years ago

Declined my fraud claim without notifying me, despite multiple Truist representatives reassuring me there would be no problem getting my money back. Complete ********. Dont lie to your customers, and dont fail to notify them that their investigation has been closed. 

Rhonda R 

on BBB

2 years ago

Horrible service. I have been a customer for over 6 years. I filed a fraud claim on a vendor who should not have charged my card--Truist has merely sided with the vendor. When I've called to talk to them, they pass me from rep to rep, no one addressing the issue, no one caring then they close out the claim. Today I got the vendor to agree to the fact it should not have been charged, and they asked that Truist call them to verify they have closed the claim. The rep refused to call the vendor.Trash customer *******************... read more

Emerson C 

on BBB

2 years ago

I have been a business customer of ********************** going back to old Bank South that was acquired by SunTrust. Since the creation of Truist I have experienced nothing but problems: 1) changed my prior address without my knowledge; 2) unexplained extended 10 day holds that I have not experienced in the past 20 years; 3) Very Very Very Very Poor customer **********************. I called the online number for business accounts. I was told that my problem could be handled on the branch level and that the relevant document... read more

Rose H 

on BBB

2 years ago

The most unprofessional **************** institution experience in my 35 years of banking. If I could issue then a negative star I would. One too many errors since they took over SunTrust. No sympathy or kindness, very careless customer **********************. You deposit an item and they literally have it pending on hold in the *** while charging their outrageous $36fees. Zelle deposits you get a received notification via ************ with a reference number, however two days later the money is not yet reflected in the acco... read more

Martha M 

on BBB

2 years ago

Beware if you have your mortgage with them and have any bills in Escrow. We had our ******************** (due in May) and *************** (due in October) in our escrow account. They failed to pay our homeowners and we almost lost coverage - in a coastal area of *******. So, I removed the homeowners from the Escrow, but was told that I cannot remove the flood insurance from escrow - it is mandatory that this go through our mortgage company for some reason. Our flood policy was due on 10/25, so on 10/19 I called them to make ... read more

Joe S 

on BBB

2 years ago

Worst bank ever!!! I wish you had never merged. When it was just BBT I never had any issues. Now I always have a long wait, customer ********************** is horrible, the branch Manager has zero personality, the underwriters are even worse. I had an issues with holding funds on ***********, and I spoke to the branch manager about this holding funds. *********** are always large, the branch managers responds was you will have to get use to it! I will be closing all my accounts after the first of the year, and moving to anot... read more

Ana R 

on BBB

2 years ago

I had fraudulent activity in one of my checking accounts. I spoke to fraud department and the representative closed the wrong account, causing me to bounce checks and they kept the fraudulent account opened. This bank is terrible. I had to take time off from work and my credit looks bad after a few transactions did not go through.