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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
1200% markup on parts and service.
Business response:
We are disappointed to hear about the concerns you shared regarding your recent service experience and pricing. We strive to provide transparent information and value while assisting our customers with their vehicle needs. Please contact Sean Hoopes, our Service Director, at 602-274-3800 for further assistance.
This was the worst experience buying a vehicle I ever had. I was lied to and treated with total disrespect. I will never do business with you again and I'm telling everyone I know to stay far away.
Business response:
We are disappointed to hear about your recent experience and the concerns you shared regarding your vehicle purchase. We strive to provide a respectful, transparent, and positive experience for every customer throughout the purchasing process. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 for further assistance.
I bought the car from them and the second day the car the transmission was noisy and also the wheel bearing the front wheel bearing. They were bad and I took it back to them, but they look at it and they say nothing wrong with it and I took it somewhere else. They told me the motor amount the transmission mount their bed. I need to replace them as soon as possible. They scam me with the car and you guys be careful and they know the car was broken down.
Business response:
Hearing about your experience is important to us, and we appreciate you taking the time to provide your feedback. We want every customer to feel confident and supported throughout their vehicle ownership experience, and we are always looking for ways to strengthen the level of care we provide. If you would like to discuss your visit further contact, Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.
Handed them an out of state sale on a platter. They fumbled hard and cost me two weeks and 2k in travel and rental fees trying to get a used car shipped a state alway. Huge L from their used sales manager Tucker. Stay away anytime someone says they're in charge of everything yet deflects blame on their subordinates, shippers, and buyer.
Business response:
We are disappointed to hear that your experience did not meet your expectations. We understand your concerns regarding the communication and coordination of your out-of-state purchase. We appreciate you sharing your feedback and would like the opportunity to address your concerns. For additional assistance, please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.
Well everyone was really nice but the only thing was that when they worked on my car they turned off everything on my car had to came back and I didn't like that I had to take a extra trip to the dealership..
Business response:
We are thrilled to hear that our team made such a positive impression during your visit! It means a great deal to us that you felt welcomed and well taken care of throughout your experience. We do understand your frustration regarding the extra trip back to the dealership, and we appreciate you sharing that feedback with us. Ensuring that everything in your vehicle is properly set before you leave is something we take seriously, and your experience helps us continue to improve. Thank you for your patience and for giving us t... read more
Very pricey and I felt there was price gouging at that location. Don't know if I was ripped off or not, but it was very high price wise. Plus, I did not know they no longer have courtesy shuttle or complementary car wash after the work is done so other words you're paying a lot more for less service.
Business response:
We appreciate you sharing your feedback and understand how important value, transparency, and convenience are during a service visit. Our team strives to provide quality care and clear information so customers can make informed decisions about their vehicle maintenance needs. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 if you'd like to discuss this further.
Tried to charge me outrageous prices for repairs. I called other dealers and they were about half their price. Then refused to apply my diagnostic credits to my repair. Disappointing. I ended up taking the car somewhere else. I would not recommend them.
Business response:
We understand how important fair pricing and clear service options are when making repair decisions, and we appreciate you sharing your experience. Our team aims to provide transparent recommendations so customers can choose what best fits their needs. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 if you'd like to discuss this further.
I got home & got a call saying they are sending a tech to the house. 4 of the 5 lug nuts missing on passenger rear tire. Not good.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding your vehicle following service. Safety is our top priority, and we understand how concerning this situation must have been. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall service processes and customer experience. Please contact Sean Hoopes, our Service Director, at 602-274-3800.
I am extremely unhappy with this situation. I purchased this vehicle less than 3 weeks ago, and it has already been taken in for repairs 3 different times. The dealership kept my car for an entire week and still returned it with multiple unresolved issues. This has been a major inconvenience and stressful experience, especially as a single mother who depends on reliable transportation. I expected a safe and properly functioning vehicle when I made this purchase, and I am very disappointed with the ongoing problems and lack o... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding multiple repair visits and unresolved vehicle issues shortly after your purchase. We strive to ensure every vehicle is thoroughly inspected and that service visits are handled efficiently and effectively to minimize inconvenience. We understand the stress and disruption this situation has caused, especially given your reliance on dependable transportation. We value all feedback as it helps us review internal processes and improve consi... read more
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.