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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Recommended service that I didnt need within timeframe and mileage. They were the ones that did the work in the past so they should have it in their records. Received car back dirty, apparently no longer cleaning cars when serviced.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Over priced... go somewhere more affordable... $275 for just labor fee. That cost more then my car part.
Business response:
We appreciate you giving us the opportunity to work on your vehicle. We can understand that this must be frustrating and would like to address these concerns. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
This is not my vehicle anymore. Please make sure you have the right contact information for your customer (for privacy reasons) and stop emailing me.
Business response:
We apologize for the inconvenience that this may have caused you. It is important that we update our records immediately. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at Lnapolitan@showcasehonda.com or 602-604-6539, thank you!
It is impossible for me to rate the service because it was done after I traded the car in for a new Honda Accord.
Business response:
Thank you for bringing this matter to our attention. Its important that we update our records immediately to reflect the correct information. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
The service people have tried but I overall showcase honda is worse than what you'd expect for used car salesman, it's more like the Wolf of Wall Street.
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at Lnapolitan@showcasehonda.com or 602-604-6539, thank you!
My appointment was at 1030 for a simply oil change which should be 45 mins max. I was there until 130 waiting :/
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Very difficult to get a hold of service when you call to check in on the status. Just a run-around with the answering service. I was also told that someone would call me when the part comes in, approx 4-5 days but have still not heard from anyone. Asides from this, everything was very courteous and accommodating.
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
I went to get a diagnosis on an issue with my car which my car jerks when driving.. however I appreciate that they brought to my attention something that was going on with my brakes which I already knew.. it was very disappointing to me that I pay for a service for a diagnóstic fee. And paid 174.00 and I still dont know why my car is doing the jerk when accelarating.. however I did get my brakes fix
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Recall issue. Typical lecture about how I need $1700 worth of work done each time I bring in for recall notice.
Business response:
Thank you for your review! We take all comments under consideration.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,470 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.