Smile Direct Club

Bobbi R 

on BBB

2 years ago

I decided to invest my money, time and oral health with Smile Direct Club. Three years of non-stop back and fourth re-evaluation kits/retainers. Several occasions aligners fit very loose, no compression leaving me frustrated and confused. I contacted Smile Direct Club to order my new aligners since they sent me the impression kit. As per usual I completed the impression kit knowing the drill. After speaking to a representative they informed me that I was to be charged a $350.00 fee for the aligners after I paid my entire tre... read more

Shivon B. 

on BBB

2 years ago

Smile Direct TOOK $99 out of my bank account without permission. I have several emails with proof that I never confirmed a charge. I woke up this morning very upset. One that's FRAUD. Two I feel my personal information was compromised and the run around with customer service was enough to literally make anyone go cray. I was initially told my replacement aligners were FREE (October 2022); waited and never received anything. I call (November 2022) and they say it's $99 total. I say ok let's proceed. They ghosted me the whole ... read more

Sheila W 

on BBB

2 years ago

I've had touch ups and followed directions for nearly a year; these aligners have ruined my bite and I've seen very little movement. The one top tooth I wanted fixed, remains pushed back. Instead, my bottom teeth have all shifted, resulting in a very unusual bite. I asked for a refund power their policy, but I've yet to hear back. I can not recommend these aligners. 

Andreina D 

on BBB

2 years ago

They refuse to give you back your money. I have reached out over 8 times and they keep claiming that someone will call you back to start the refund process. I am going to call my bank and do a charge back. They are absolute scammers. If you look at all the negative reviews on here all they do is copy and paste the same ridiculous message saying to contact "reviews@smiledirect" by someone named Ann. Ann, my concern is that your company refuses to honor their return/refund policy and it's clear that others have had the same ex... read more

Bruce P. 

on BBB

2 years ago

Get a second opinion from an orthodontist first. I thought I would be a great candidate given that I had braces a decade prior but had stopped wearing my retainers a few years after. Upon finishing the 6 month treatment I went to an orthodontist to get real retainers made and was told that I needed to have braces on my upper teeth to fix protrusion and vertical alignment issues. My dentist has additionally told me that I will need to have a gum graft surgery to fix gum recession that occurred while wearing the aligners. The ... read more

Tymbre P 

on BBB

2 years ago

They were efficient, super friendly and extremely knowledgeable!! So pumped! 

Shannon H 

on BBB

2 years ago

Smile Direct Club's customer service is terrible and they do not follow up with you at all during the process. I had to have a touch-up done less than 2 years after my original treatment because the retainers they sent didn’t fit properly, causing my teeth to shift. I just finished another 5 weeks of aligners and my teeth are worse than when I started! The closest shop to me is over 2 hours away and they will not schedule me for a scan on the weekends because "weekend appointments are only for new customers." I have never be... read more

Dannine C 

on BBB

2 years ago

1. SDC deceptively advertises itself as cheaper than regular orthodontics. Initial costs may seem lower, but SDC requires patients to order new $100 retainers every six months to maintain SDC benefits. A local orthodontist examined my SDC retainer after 6 months & said it was perfectly fine & these retainers commonly last multiple years. This local ortho sells 4 sets of retainers for $600 & each retainer should last a minimum of five years if not multiple years longer. Deceptive advertising is a violation of the Fair Trade P... read more

Ceira H 

on BBB

2 years ago

This was such a mistake! I originally was told it would take 9 months to fix my teeth as I already had metal braces four years prior and was just needing to fix some moving. It took three years of them jerking me around before I gave up. The aligners never fit! You’re constantly being told come back in and they just send you more that don’t fit. They will just wait til you wear down and give up. But even then they’re not done with you! I gave up two years ago and they just charged me card $100 again! I confronted them and th... read more