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Smile Direct Club
- Dentists
- Nashville, TN
About this business
Location details
414 Union St., Nashville, TN, 37219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Did not straighten my teeth and they will not refund my money!!! Tried twice a complete waste they’re just taking peoples money
Started out great, had to do aligner touch ups cause my teeth were not moving like expected. No problem. The problem came when I applied for another aligner touch up, they now want to charge me 250.00 dollars more. I’m still in treatment and have emails to prove it. But they refuse to a grant me the life time guarantee. I do not recommend this company. You’re just going to waste a bunch of money for subpar straightened teeth all to be charged even more and be told you’re not following the steps correctly, when that is not tr... read more
Business response:
Hi ******. Thanks for taking the time to leave a review. We're concerned to hear about your experience. An email has been sent to you from priorityservice@smiledirectclub.com to provide further assistance with your concerns. Please reply to this email and we will be happy to assist you further. Best, Bianca
The customer service is the worst service I've ever received. I promised dates and when I called back after those dates they wanted more time. They don't have any supervisor to talk to, they can do nothing for you but drag their feet. Guaranteed for life is a joke at the hoops you have to jump through to get a fix.
Business response:
Hi ***. Thanks for taking the time to leave a review. We're concerned to hear about your experience and would love to help. You will be receiving an email from priorityservice@smiledirectclub.com so that we can assist you further with your concerns. Best, Bianca
Smile direct is a terrible company. Their customer service is a Zero, if I could give their product a number below zero I would. It took only two aligners in the first week for my teeth to start having problems. Severe migraines all throughout the day and night, my aligners caused me excessive alarming bleeding. My teeth would have literally fallen off if I had on stop at just the second piece of aligners. I don’t even need a refund of the money I’ve paid so far I just need them to cancel my account but they have not been ab... read more
Business response:
<p>Hi ***.</p> <p>We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please respond directly to the email sent to you from priorityservice@smiledirectclub.com.</p> <p>Best,</p> <p>Bianca</p>
wonderful experience I will recommend to my family and friends,
I purchased my aligners before Covid hit. After it had calmed down a little, I have tried to get a touch up kit. I even contacted them during the shut down but since I didn’t buy a new aligner every 6 months I’m not eligible and have to pay $250 for my touch up. Was never told that the multiple time I called to set up an in office picture consultation since I didn’t do well with the in home kit. Was also never told the multiple times I talked to someone on the phone about my touch ups throughout Covid. I just think this is v... read more
Business response:
<p>Hi *****. We truly appreciate you taking the time to leave a review. We're disappointed to hear about this.SmileDirectClubis aimed to provide you with the resources you need to achieve the results you desire. This is why we offer a Lifetime Smile guarantee. To ensure the warranty stays active, we do ask that you let us know within 30 days if you are unsatisfied upon completing your last aligner, purchase retainers every six months and follow your wear schedule as prescribed, keeping in mind to check in your aligners as so... read more
I ordered SDC fto be used for 8 months the aligners, they did nothing at all. It is really bad product. I will not recommend this aligner.
Business response:
<p>Hi ******,</p> <p> We truly appreciate you taking the time to leave a review. We're disappointed to hear about this. Please send us an email at priorityservice@smiledirectclub.com so that we can help.</p> <p> Best,</p> <p>Victoria</p>
I had a very good experience!! Lenimar was wonderful Excellent overall!! I highly recommend
Good experience so far. All my questions were answered and I left with an understanding of next steps
Frequently asked questions about Smile Direct Club
How is Smile Direct Club rated?
Smile Direct Club has a 3.2 star rating with 4,188 reviews.
When is Smile Direct Club open?
Smile Direct Club is open now. It will close at 5:00 p.m.