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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
There was not one single follow-up call the entire month. There was not one single follow-up call the entire month. You had my car from Jack. The only time I ever received a call from him was when he was returning my call. He told me it would take a week and a half to get my car back and it took a month. The day The car was done. He told me I could pick it up after 10 AM and it would be washed and cleaned and ready to go. I showed up at noon and the car had not been cleaned or washed. Extremely disappointed. All of this occu... read more
Business response:
Thank you for your valuable feedback; we appreciate your frustration. We strive to provide excellent customer service to all our guests and we're sorry we missed the mark. We appreciate you taking the time to let us know about it so we can improve in the future.
Was not able to fix recall issue on first visit. Was not able to fix recall issue on first visit. Made second appointment. Upon arrival second time, service department indicated they were busy, so I would need to leave vehicle for 4-5 hours. Will seek a different dealership for this issue.
Business response:
We're so sorry to hear about this experience.. Please know, we've shared this feedback with our teams.
Arrived on a Friday at 11:15 and mentioned they were so Arrived on a Friday at 11:15 and mentioned they were so busy car would be ready next day. However online they had few afternoon appointments “wait at dealer” and they said that was false it wouldn’t be ready to wait there car service will be done until following day.
Business response:
We're so sorry to hear about this experience and understand your frustration with our scheduling service. We will reach out to them to see if there is anything that can be altered on their system to make it more accurate in real time. We appreciate your feedback so we can improve our services.
Poor communication regarding the status of my vehicle. Poor communication regarding the status of my vehicle. Failure to isolate a transmission fault that occurs on a daily basis.
Business response:
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We understand your frustrations and appreciate you letting us know.
I didn’t have good experience at all😏 I have to wait I didn’t have good experience at all😏 I have to wait almost 3 hours for fix my recall problem 😳
Business response:
It is disappointing for us to hear that your experience was anything less than great and we understand your frustration with the wait for your recall to be completed. If you would like to discuss this further, please give us a call at your earliest convenience.
I took my car in to get the trunk lid fixed. I took my car in to get the trunk lid fixed. It didn’t open automatically when I would press the button. I picked up the car and found that nothing was done to it. Same problem as I had before.
Business response:
We're very sorry to hear about your experience. Our team consistently strives to provide our customers the best possible service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
Over two hours to change the oil and rotate the tires Over two hours to change the oil and rotate the tires with an appointment is horrible.
Business response:
We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us and we understand your frustration. Your feedback helps us improve.
Not happy with experience. Not happy with experience. Top items on my list to be taken care of were the same from last year which were not handled then and now they are saying that warranty has expired and issues are not covered. Car not washed as promised even. Very unhappy with service. This needs to be escalated and resolved as I am concerned about vehicle safety and reliability. Cost for basically nothing I requested was over $700 - unbelievable.
Business response:
We're so sorry to hear about this experience and understand your concerns. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you.
Poor customers derive. Poor customers derive. I requested a call back after being left on hold for 15 minutes, never got the call back.
Business response:
We're disappointed to read this review and understand your frustration. Our team uses these reviews to improve the experience for our customers, so rest assured, we take them seriously.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.