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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Poor customer service, Took several attempts to fix my Poor customer service, Took several attempts to fix my NEW CAR. Service technicians made us feel as if they were doing us a favor when speaking to us.
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
My car doesn’t function anymore after your first service, My car doesn’t function anymore after your first service, first didn’t start any more and now shakes and makes noises. You don’t even give a call back to me after I called Hyundai service few times. I am not sure what you did to the car but it got defiantly worst than before
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you shortly.
They lied to me about checking my breaks. They lied to me about checking my breaks. I will never trust then again. Sorry
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
Disappointed with the lack of communication. Disappointed with the lack of communication. Despite leaving instructions in the morning AND calling midday to check on the progress, I arrived only to find out that my car would take longer than they had said. Very frustrating since I felt that I gave the dealership multiple opportunities to contact me and let me know that it would be later. Would not have been a big deal had I known, but I got dropped off and had no way to pick my kids up from school when it happened. The only r... read more
Business response:
We are sorry for and understand the frustration you experienced with your vehicle's service at our dealership. We take your feedback seriously and are committed to resolving these issues promptly and effectively. Thank you for bringing these concerns to our attention, and we apologize for any inconvenience this caused.
The 10 year manufacturer warranty was reduced to 6 years The 10 year manufacturer warranty was reduced to 6 years starting that we are considered the second owner when we bought back the leased vehicle. We had specifically asked about the transfer of warranty beforehand and were informed it will transfer.
Business response:
I'm very sorry to hear of your experience. Our team is looking into the matter now. Thank you for letting us know, we appreciate the feedback.
Lack of + poor communication, combined with multiple Lack of + poor communication, combined with multiple misdiagnosis and mistakes made the process to fix my car take nearly a month and a lot of cash.
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention.
The communication process needs to be better. The communication process needs to be better. Don’t promise a customer a certain time frame that would include a car wash when you don’t deliver on that. I watched my car be driven to the porter to only have sat out there for an hour with no wash, and for the advisor to call and say the car is ready and washed. When I brought this to his attention he said sorry and shrugged it off.
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
Inaccurate information provided about the car, Inaccurate information provided about the car, unreasonable wait time even though I had an appointment with only 1 car picked out, took 3 hours before being told the car had minor damage on carfax report, I hate that the experience was so unpleasant that I couldn’t be excited I have a new vehicle. I will never recommend my friends buy from here.
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
Waited for my car for 4 hours only to be told they did Waited for my car for 4 hours only to be told they did nothing. Waited another 30 minutes just to get a printed quote of what they didn’t do. So in total I spent 4 hours and 30 minutes sitting in a lobby with absolutely nothing being done to my car.
Business response:
We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve our communication and we will be discussing this at our next staff meeting.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.