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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Beware if they say that there is an update that will take Beware if they say that there is an update that will take a few hours question if the will be putting the car in utility mode. They ran the 12 volt battery so much that it was completely dead the next morning! 5th time bringing it in for the same problem! Original problem . Rattle is still there. Done will be reaching to Hyundai USA
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
Always took in our Santa Fe to get serviced here and Always took in our Santa Fe to get serviced here and never had an issue. After having great service over the years, we decided to buy another vehicle from them. Recently our Santa Fe started to make a weird noise so we took it in to get diagnosed. Was called and told that the motor needed to be replaced and was told that it was our fault for not having it serviced, which is not true. All service has been done there and they have the records. When I mentioned this to the se... read more
Business response:
Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.
Prices for replacement parts are absurdly high and it Prices for replacement parts are absurdly high and it always takes way too long to get help from someone.
Business response:
We appreciate you taking the time to leave us this feedback. We sorry to hear about your frustration over part pricing. I assure you that we constantly shop our local competition to remain competitive. We'll be sure to use it as part of our continuous improvement training with our staff.
After 1 week the service center didn't call with service After 1 week the service center didn't call with service updates, didn't call when the car was ready, or confirm what service was performed when I came to pick up my car. I was informed it was because my service representative was off work that day. I had to call my rep a few days later to find out the work performed and ask why the service light was on. He wasn't able to confirm if the recall was performed or if the tires were rotated because there were no notes in th... read more
Business response:
We are sorry to hear that your experience with us was not a positive one. This is not the service we strive to provide and we truly appreciate you taking the time to let us know about it so we can improve in the future.
Sevice department wouldn't even diagnose the issue with Sevice department wouldn't even diagnose the issue with my car. Zero stars. I won't be back, ever.
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
Terrible customer service. Terrible customer service. I had to wait over 2 hours for only inspection and I’m still waiting the call about my parts for repair
Business response:
We are sorry to hear that your experience with us has not been positive and understand your frustration with the wait. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.
Our Ionic Hybrid was in their shop for 89 days. Our Ionic Hybrid was in their shop for 89 days. We received a myriad of excuses including: part on back order, part shipped to wrong dealer, we are moving, tech has covid etc. Tired of the run around at the dealership, we engaged Hyundai corporate leadership and got our car back in 24 hours. Kudos to Hyundai corporate for recognizing and righting a wrong - they get 5 stars, but South Bay Hyundai one star. Word of advice to South Bay be proactive in solving customers' problems. ... read more
Business response:
I would like to apologize for this negative experience. We take our reviews seriously here and truly appreciate your honesty. Our number one priority is to ensure our customers receive outstanding service and it is disappointing to know we failed to do so. We have taken this information and will make sure to improve upon these issues to ensure they do not happen again.
The service department needs a new name, because they The service department needs a new name, because they certainly aren't in the business of providing service. I first tried to contact them about my recall in mid-November; nobody answered the phone and they never answered my detailed voicemail. A couple weeks later I tried calling again, nobody answered again, and this time I couldn't leave a message because the voicemail inbox was full - so I sent an email, which was once again ignored. On Monday, December 18 I made an o... read more
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark on several levels. Thank you for letting us know, we appreciate the feedback.
Listen I don't want to write some long email bashing my Listen I don't want to write some long email bashing my experience. It was mediocre, but nothing inherently wrong. To summarize, I had a 8:00am appointment. When you pull up to the service lane, there's no signs that say "Wait in your car, don't come in, we'll come to you, etc." I arrive at 7:50am and walk inside. No friendly hello just "We open at 8:00am please wait outside." Ok - fair. I walk back out to wait in my car. 8:00am rolls around, I walk back inside, "We'll ... read more
Business response:
We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we'll be sure to use your it as part of our continuous improvement training with our staff.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.