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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
It took more than 30mnts to receive my Car after been It took more than 30mnts to receive my Car after been done with the service... The 2 ladies responsible in that department, couldn't give me an Answer, when I ask them where was my Car. I'll they said it's coming... my car arrived 30mnts after asking them 2 times where was my Car. It's embarrassing how some people can't handle a simple job.
It’s not professional how this dealer works. It’s not professional how this dealer works. I've been waiting for more than a week for them to return my down payment money for a deal that didn't work. And they also changed the terms of my contract up to almost twice. That's why I decided to return the car. I didn't feel comfortable working with this dealer and I don't think I would recommend this place to anyone I know.
The service department is very professional and The service department is very professional and courteous. Appointment times are normally kept with a 5 minute window, which in it self is amazing. My service rep was Donnie who kept me upto date with the service. He also advised me that an incorrect tyre was installed by American Tyre and advised that I return to them for a replacement
1 star for the dealer because they wouldn't include car 1 star for the dealer because they wouldn't include car mats on a $42k purchase, and not a base model. I mean, come on, $4k for some stupid electronic licence plate that I don't want, lojack, and some stupid tape on the doors and the vin etched into every panel, but no xxxx floor mats. $65 worth of floor mats would have turned this 1 start into 5 stars, this is just cheap and feels like I've been had slightly.
Their repairs are a mess. Their repairs are a mess.They don't look closely. They ignored my opinion.I had to go get my car repaired again.
Business response:
Hi Lee, I'm sorry to learn that our team did not meet your needs during your recent visit. If you wish to discuss this situation further, feel free to reach out to me directly. Thanks, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I was first greeted my a male who instructed me to pull I was first greeted my a male who instructed me to pull my vehicle forward. From there I waited over twenty minutes to be help, while the guest behind me were assisted. While I waited to be helped, I was not acknowledged by any employees and it was not until my husband came where I was then acknowledged. This has been by far the worst experience and I hope this place does a better job at assisting their guest.
Business response:
Thank you for the review, Erica. We're disappointed to hear about this situation and will make sure it gets looked into & addressed with our team. We hope you'll consider giving us the chance to provide you with a better experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Not very helpful. Not very helpful. They just rush you and make you pay a lot of money
Business response:
Hi Davis, I'm sorry to hear of your impression of our team and if you wish to discuss this situation further, I welcome you to reach out to our team. Thanks, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I began a claim with my warranty company and this I began a claim with my warranty company and this dealership in January. The dealership estimated a 5-hour tear down time to determine the issue causing my heat to not work. The warranty company determined that this time greatly exceeded the actual time needed to perform the diagnostic. The dealership was uncompromising with the estimate, while failing to provide an explanation on the time allegedly needed. Jeremy attempted to assist with the claim and eventually decided to r... read more
Business response:
Thank you for reaching out. I'm sorry to hear we didn't leave you with a better impression and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Calvin Jeong - Service Director - calvinj@sbhyundai.com
They sold us lojack and other items we did not need. They sold us lojack and other items we did not need. I will never buy another Hyundai.
Business response:
Hello Dmyung, We are completely transparent with our pricing. Who was your salesperson and what was the last 8 of your vin number so I can look into it? Is there a phone number that I can reach you at to discuss your experience? Best Regards, Steven Suh Sales Manager South Bay Hyundai
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.