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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I don't think it is possible for a zero star go they get... I don't think it is possible for a zero star go they get a 1 for the service department and the serviec director as well at the general manager. Absolutely no communication from those people at all after the brand new car being in the shop more than I have been able to drive it in the first 30 days.
Business response:
Thank you for reaching out. We truly apologize for your frustration, as well as for the lack of communication from our team. A member of our staff will be reaching out to you shortly. Thanks again.
I didn't get an update on my car until I called them at 5... I didn't get an update on my car until I called them at 5 pm. They told me they had to keep my car because the diagnostic machine was tied up all day, even though I made an appointment weeks beforehand. I got my car back the next morning and all they did was reset the computer. The same vehicle alert has been popping up for weeks. The service advisor did not return my call. Taking the car in again this week.
Business response:
Thank you for sharing these concerns. We truly apologize for any inconvenience this experience caused you, and also for the lack of communication from our team. We will be taking this feedback into consideration as we continually work to improve the service we provide to our valued customers. Thanks again and please don't hesitate to reach out directly if there's any additional feedback you'd like to make us aware of. Calvin Jeong - Service Director - calvinj@sbhyundai.com
t t t t t t t t t t t t t t t... t t t t t t t t t t t t t t t
Business response:
Thank you for your five-star rating of South Bay Hyundai!
1.C4.ouldn't get pricing of the estimate finalized.... 1.C4.ouldn't get pricing of the estimate finalized. 2.Couldn't explain why coolant leakage wasn't detected on service 4 weeks earlier. 3.Could not tell me the exact part needed. 4. Was unable to find the documentation of the recommended sevice 4 weeks earlier.
Business response:
We understand your frustration. We would like to hear more about this experience to learn how we can make it better next time. Please reach out to me so we can discuss this in more detail. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com
We tried to buy a vehicle on Sunday and the dealership... We tried to buy a vehicle on Sunday and the dealership would only take a non refundable $3,000 deposit and we needed to pay in cash. They wanted "green" cash. We asked about a cashier check and they wouldn't take it. The next day the vehicle we were buying was sold to someone else. So on Tuesday when my money transferred from my bank I went in to purchase and put down a $5000 cash down-payment and get a cashiers check the next day to buy the other vehicle that we didn... read more
Business response:
Thank you for reaching out, Matt. We apologize for any frustration or inconvenience this experience may have caused for you and will be addressing your feedback with our team so that we can work to improve. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Steven Suh - Sales Manager - stevens@sbhyundai.com
Please stop advertising one price and then have a much... Please stop advertising one price and then have a much higher price when you walk in the door. This is why everyone hates dealing with you guys. Marcia Levin
Business response:
Thank you for taking the time to share this feedback, Marcia. I'm sorry to hear of your frustration and hope you'll consider giving us chance to do better in the future. Please don't hesitate to reach out directly if you'd like to speak with us in greater detail. Thanks, Steven Suh - Sales Manager - stevens@sbhyundai.com
Took 2 months in the shop for them to inform me that the... Took 2 months in the shop for them to inform me that the part needed for my car was on back order and the rental I was given was only covered for 17 days. I had to cover the other 43 days and Hyundai corporate has yet to reach back to me on finding a solution. And my car is still not fixed.
Business response:
Thank you for your honest feedback. We value our customers' time and feedback and we apologize for not meeting your needs. Our goal is to address your concerns and hopefully turn this negative experience into a positive one. Calvin Jeong - Service Director - calvinj@sbhyundai.com
Made an after purchase request, & after month of calls,... Made an after purchase request, & after month of calls, emails, etc. I still do not have what I requested Anthony Vargas is my contact person
Business response:
We're disappointed to read this review and would like to discuss this low rating to determine how we can improve it for you. Please reach out to me when you have a chance. Thank you, Steven Suh - Sales Manager - stevens@sbhyundai.com
I received by mail a manufacturer 's service campaign to... I received by mail a manufacturer 's service campaign to install a new auxiliary kit on my 2018 model Santa Fe vehicle. I made the appointment for the procedure, and on the day of the appointment, I handed over the car keys and asked how long I would have to wait for my car to be delivered, the technician went to ask and when he came back he told me, I'm sorry, we don't have the part to fix your car. I lost a day of work to attend this appointment and if I had not a... read more
Business response:
We're sorry to hear that your experience with us was anything less than exceptional and we will be addressing your comments with our team so that we can work on improving our service & communication moving forward. Thanks again for the feedback, and if there's anything else that you'd like to discuss, please reach out, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is closed now. It will open tomorrow at 9:00 a.m.