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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I have had ongoing warranty issues with Hyundai at least I have had ongoing warranty issues with Hyundai at least since October 2022. The dealership never returns my calls and always says it's up to Hyundai corporate to approve work that should be covered by the extended warranty. For the love of god, somebody return my calls and make me a happy customer. The car is fantastic, we love it but the warranty experience is horrible... at least return my calls... someone, some how.. It just feels like Hyundai is either ignoring me... read more
Business response:
Thank you for reaching out, Brett. I'm sorry to hear about your frustration. Please contact me directly at your earliest convenience so we can discuss this situation in greater detail. Respectfully, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I WILL NEVER TAKE MY CAR BACK THERE! I WILL NEVER TAKE MY CAR BACK THERE!!! I had to call to see if my car was ready. I received NO communication as to the readiness or completion of my car. When I dropped off my car I was told that I would get a call to recommend any further repairs or issues, maybe tires. NO CALL ever came. After I paid and the car was brought out, I was told that I needed two new tires because they were bald. LITERALLY, just had that car and couldn't tell me when it was getting fixed. So I took the car to... read more
Business response:
Thank you for reaching out. I'm sorry to hear we didn't leave you with a better impression and will make sure the situation gets looked into & addressed with our team. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
It was very hard to make an appointment on the website. It was very hard to make an appointment on the website. I received a confirmation but when I got to the service center, I was told I didn't have an appointment. I had tried to confirm on the phone, but no one answered the phone and when I left my callback number no one returned the call. This was frustrating as I live a distance from the service center and there was no way of getting in touch with the service center so had to make a (wasted) trip. I made a new appointme... read more
Business response:
Hello - we sincerely apologize for not providing you with a better experience. We understand your frustration regarding your recent appointment and if you wish to discuss this further, I welcome you to reach out. Thanks, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I was lied to about my service. I was lied to about my service. They did not rotate my tires as stated on the service record. This is a huge concern and leads me to believe that this service department cannot be trusted. I also received constant bluelink notifications that my car was left running for 45 minutes. Mind you I only had an oil change and tow hitch recall serviced. This does not require them to leave the car running for that long. I do not recommend using this service department and if you decide to use them, make... read more
Business response:
Thank you for providing us with this feedback. We're sorry to hear that you were not pleased with your service appointment and we invited you to reach out to us so we can try and assist in your satisfaction. Please contact us directly so we can assist. Calvin Jeong - Service Director - calvinj@sbhyundai.com
The service was fine. The service was fine. People were good. Everyone was prompt, HOWEVER, don't believe it when the sales people tell you they cover routine maintenance for three years. That's a lie. For my 15K service, I was charged close to $300 for routine 15K service required by my lease. When I questioned it, they said, "Routine service only covers oil changes and rotating tires." I will not be purchasing another Hyundai and I believe they were being dishonest with their sales pitch. Car was returned dirty.
Business response:
Hi, We're disappointed that your experience wasn't up to our usual standards and we appreciate that you took the time to leave us your honest feedback. Our team strives for better and hopes to have the opportunity to discuss this with you in more detail to help resolve your concerns. Please reach out when you have a chance. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I’ve gone to SB Hyundai since 2014 and the service has I’ve gone to SB Hyundai since 2014 and the service has always been great. I felt my last time there the service was below average. The expectations they set poor and felt like they were trying to push a different sale on me.
Business response:
I would like to learn more about your experience with us here. Please give me a call so we can discuss this further. - Calvin Jeong - Service Director - calvinj@sbhyundai.com
The quote provided was obscenely expensive. The quote provided was obscenely expensive. I was quoted $540 for a fix that I ended up doing myself for $19 in 20 minutes. They also flat out lied and said I need an oil change when I got one just a couple weeks ago. The oil level was fine when I checked after I got home. I will not be back.
Sorry I hate to say this and we don't really have a Sorry I hate to say this and we don't really have a choice because it's the only Hyundai dealership around but I don't feel that they are really bent on finding out the true cause of anything they just say that the computer says everything's fine. Our gas mileage on our 2020 Hyundai Santa Fe Calligraphy has dropped dramatically in the last 3months (only 8000 mi) so that's why we took it in. But apparently "the computer says everything's good" so okie doke there is another d... read more
Please be advised, I did not receive an inspection Please be advised, I did not receive an inspection report in my email regarding in detail upcoming services and the dates required.
Business response:
Thank you for reaching out. I'm sorry to hear you didn't receive this information and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.