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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Dishonest scammers focused on upselling, manipulating and Dishonest scammers focused on upselling, manipulating and wasting my time. The tech was misinformed by my husband that I had replaced the brakes myself. My husband misunderstood me, I had the break pads replaced by a licensed mechanic 2 months ago, I just watched him as he did it. The tech scolded me for replacing the brakes with dirty hands and said they needed to be re-replaced. I do not trust a mechanic trying to make me pay for the same service I just paid for 2 m... read more
Business response:
Thank you for taking the time to review your recent visit with us. I'm sorry to hear about this experience and will make sure your feedback is addressed with the appropriate members of our team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
we had 2x 2018 Ioniq vehicles serviced: 1. we had 2x 2018 Ioniq vehicles serviced: 1. on the first vehicle we were told our vehicle had warped rotors and aftermarket brake pads on the rear, which was not accurate. our vehicle never had brake service. we took the vehicle to another dealership who confirmed factory pads and rotors, rotors within specs, and 8mm brake pad thickness. 2. on the second vehicle we notice oil leaking on the driveway and due to the 4th of july holiday SB hyundai service was closed. i took the car to V... read more
Business response:
Thank you for providing this feedback. I'm sorry to hear we didn't leave you with a better impression and will make sure these instances get looked into & addressed with our team. Please don't hesitate to reach out directly if you'd like to speak with us in greater detail. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
15min before my appointment,told wait time was extra, I 15min before my appointment,told wait time was extra, I was fine waiting. Realized people who came in for the same services were leaving before me, when I finally did try and check on my car they told me my paper work was lost..wth! The man didn't bother dealing with me, instead he told me to hold on and go across the way to parts! Really? I was already waiting patiently for an extra hour and you're telling me wait? Felt more like he pond me off to this poor lady who wa... read more
Business response:
Thank you for reaching out, Pamela. We're disappointed to hear we haven't left you with a better impression and would like to extend our apologies for any frustration or inconvenience this recent experience caused for you. We will make sure your feedback is addressed with our team and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I have been mislead into paying for the full repair, I have been mislead into paying for the full repair, that’s covered under TSB before even picking up the car. My husband spoke with advisor when dropping the car off, and specifically discussed coverage under TSB, when I spoke with advisor, he didn’t mention a word about what he was supposed to look into with management and had me pay for repair over the phone. Found out that completely different process has been requested by my husband only when got home later that day. W... read more
Business response:
Thank you for reaching out. I'm sorry to hear about this situation and would like the opportunity to discuss it with you in greater detail Would you please contact me directly at your earliest convenience? Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I was missing my new headphones 🎧 after this I was missing my new headphones 🎧 after this appointment.. I hate to say, they were stolen for certain there.. the car took an extremely long time to complete 4-5 hours.. an old change takes an hour max, it didn't seem very organized.. I wasn't sure where to even stand or who to talk to upon arrival... upon entering what I thought was the office I was redirected back outside to my car, the woman wasn't friendly.. wasn't a good experience at all. I won't be back. I looked everywh... read more
Business response:
Hello - I'm sorry to learn about your experience and would like the opportunity to address your concerns with you in greater detail. Please contact me at your earliest convenience. Thanks, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Worst service experience of my life (and I'm 62). Worst service experience of my life (and I'm 62). Service department does not answer their phone, nor do they return phone calls. I have to drive down to the dealership to find out what was going on with my car. Finally got their assistant service manager to say he would email me information which came sporadically. When I had questions he would wait a day or more to answer them. I have owned Hyundai's for 20 years and have two at the moment but this dealership will see none ... read more
Poor communication in regards to my service. Poor communication in regards to my service. It was completed on the 8th of April and while they initially completed the service to remove the ‘check engine light’ the first time, they were very dismissive of my question In Regards to my transmission warranty. Not only was their no research done on my behalf, but I felt that I was ultimately getting ignored.
Business response:
Ian, We regret to hear that your visit didn't earn us five stars. We'd like to have the opportunity to resolve your concerns and improve your opinion of us. Please reach out when you have a chance to discuss this in more detail. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Shady sales practices; service dept is good. Their incompetence made me realize they ripped me off, and they now owe me $1231. I bought a 2018 Hyundai Santa Fe Sport at South Bay Hyundai on September 9, 2021. I took in a 2011 Hyundai Elantra Touring wagon for trade. The car had 150k miles or so, but was in great mechanical condition, and decent cosmetic condition. I still owed $1400 or so on it; I know for a fact I could have got at least $2500 selling it on my own, but I wanted to see what the dealership would offer in trad... read more
I took my car in for regular maintenance on 1/24/22 .... I took my car in for regular maintenance on 1/24/22 . Also, my automatic key for driver's side door is not working, I have to lock it manually with the key. While I was there I thought I would get estimate for the repair. My service advisor was Nicole Nelson. I mentioned it to Nicole and asked for estimate. Nicole called me later and said the estimate was $747.48. I told Nicole I will think about it and not going to repair it at this time. I picked up my car during my ... read more
Business response:
Hi Suganthi, We're disappointed to hear about this experience and assure you that we'll bring this to the attention of our team. Please don't hesitate to reach out to me directly to discuss this so I can help resolve the situation. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.