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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Took my car in for service with an issue with a window... Took my car in for service with an issue with a window and Sunroof. I had bought a bumper to bumper extended warranty with Finance Department. I’m I’m getting the run around.
Business response:
We regret to hear about the service issues you've been experiencing with your vehicle. We would like to help get to the bottom of these concerns and improve your rating. Please reach out to discuss this more. Thank you,Calvin Jeong - Service Director - calvinj@sbhyundai.com
Sells lemons as brand new cars. Every new car I purchase... Sells lemons as brand new cars. Every new car I purchase has safety problems. The cars steering and suspension always has problems. Can’t drive straight on the road.
be aware Be aware of a hidden fee. They will ask you pay extra 2K for a already installed accessory which normally cost less than $50 from Amazon.
This was a terrible experience and services. I had to... This was a terrible experience and services. I had to keep calling for an update. Also they didn’t fix everything and i spent a lot of money for them to fix. I will never come back for service and i wish i could get a refund
Business response:
We're sorry to hear about this experience. Please reach out to me to discuss this so we can resolve these issues. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com
I came in to by a new G80. I bought a new Genesis from... I came in to by a new G80. I bought a new Genesis from dealership in 2013 and have brought in for service on schedule and never had a problem. I was given a price for the G80 on a Monday. Costco pricing and the price was good so I said I would come in two days later to buy. Came in two days later and met with Sheek. He gave me different price. Said there were "dealer add-ons" that added over $2000 to price. These were not mentioned on Monday. I asked to speak to sales... read more
Business response:
Thank you for your continued confidence in us. We appreciate your feedback and regret to hear we've fallen short on this experience. We strive for five-star customer service and hope you'll give us the chance to provide this in the future. Please don't hesitate to reach out to us to discuss this more, and we wish you the best in your automotive endeavors. Thank you, Jermaine Johnson - Sales Manager - jermainej@sbhyundai.com
Brang vehicle in for recalls to find the parts were not... Brang vehicle in for recalls to find the parts were not available. Wasn’t told recalls were unavailable on the weekends. I now have to reschedule again
Business response:
We're sorry this experience couldn't earn five stars. Please don't hesitate to reach out if you have any feedback or concerns so we can address them. Thank you, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Horrible experience. The service advisor messed up the... Horrible experience. The service advisor messed up the write up about a problem with my car and a part order. I already took it in twice to have the issue repaired. The service advisor admitted his mistake and promised they would take care of everything. 2 days later I call back to find out when I can schedule the 3rd time for this repair. Suddenly the service manager and assistant service manager say they are refusing me service and I am no longer welcome at the deal... read more
I had an appointment to get my suv detailed and while it... I had an appointment to get my suv detailed and while it was there they finished the job they called me to pick it up and then when I came to pick it up they could not find it they took 30 minutes to find my car but wait that wasn’t all of it then another 20 minutes to find where they had left my keys they had three people look for them they finally found it in a big cardboard box full of keys and they never put a tag on the keys or put them in a dealer box to find ... read more
Business response:
We are incredibly sorry for the experience detailing in your review. Even though it was a busy day at service, we are very disappointed to learn that our team did not handle your case with extra care and efficiency, especially having an appointment. Again, we apologize for the experience that you had and hope you allow us to do business with you in the future. Calvin Jeong - Service Director - calvinj@sbhyundai.com
Initial contact with Parts employee for purposes of... Initial contact with Parts employee for purposes of repair/replacement of damaged key FOB. Was quoted price and was told item would be ordered and programmed. A month passed no contact from dealer. Visited dealer and was told (by the same worker, he didn't order. Escalated to manager (Calvin) who made efforts at customer recovery and satisfaction. I returned following day to pick up new/paid programmed FOB at no cost. While there, my media console was malfunctioning. The... read more
Business response:
Thank you for reaching out. I'd like the opportunity to speak with you in greater detail regarding the issue with your media console. If you could please contact me directly, it would be greatly appreciated. Thanks, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is closed now. It will open tomorrow at 9:00 a.m.