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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
My appointment was for 10:30am fir an oil change, arrived... My appointment was for 10:30am fir an oil change, arrived and checked in. At 12:45 I had to ask the status of my car as no one provided any update. The oil change cost was $70 which I find to be costly. I intend to switch to another dealership for my car servicing. I find some of the service staff men to be condescending and treat me as though I don’t know what I am talking about or experiencing with the vehicle I drive every day. I find myself defending my stateme... read more
Business response:
Thank you for bringing this to my attention. I'm sorry to hear that your experiences with our service department have been less than satisfactory and will be addressing these comments with my team so that we can work to do better. Please don't hesitate to reach out directly if there's any additional feedback you'd like to discuss. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Very expensive service compared to others. Not happy... Very expensive service compared to others. Not happy because i found out the simple reset could be done in other shop for less than a hundred dollars only.
Business response:
Thank you for taking the time to share this feedback. I'm sorry to hear of your disappointment and will be discussing your comments with the team for future consideration. If you'd like to discuss your visit further, please feel free to reach out directly. Thanks again, Calvin Jeong - Service Director - calvinj@sbhyundai.com
Jeremy Davis, service representative is very dishonest... Jeremy Davis, service representative is very dishonest and made me feel as I am a stupid female customer. I will never come back again. Horrible experience.
Business response:
Jen, we sincerely apologize for your recent interaction with one of our team members. It is never our intention for a customer to leave feeling disappointed. We will be addressing your comments with our team and would like the opportunity to discuss this experience with you, please reach out at your convenience, Calvin Jeong - Service Director - calvinj@sbhyundai.com
After initially waiting 10 days for repair I returned 20... After initially waiting 10 days for repair I returned 20 miles later to have same problem fixed at higher cost than originally quoted- nightmare! Terrible experience.
Business response:
Thank you for taking the time to leave us your feedback. We're sorry to hear you did not have a five-star experience and would like a chance to talk it over to see how we can turn this around for you. Please reach out to me when you have the time so I can address your concerns. Thank you, Eric Pak - General Manager - 310-974-8180
Came to this location from DTLA due to me needing to... Came to this location from DTLA due to me needing to complete other errands in the area. It's out of the way for me. Dropped off my vehicle to complete a recall. They were really busy and I stood around for a good 15 minutes before being helped although I had an appointment. Not a big deal they were busy. I get a call about an hour later telling me that the part was not working in my car so they may have to order a new one as it was probably defective and it was their l... read more
Business response:
Thank you for your feedback. Our team strives to provide a five-star experience to our customers and we're sad to see we couldn't hit that mark for you. If you'd like to discuss your rating further, I would be happy to take your call. Thank you, Eric Pak - General Manager - 310-974-8180
The service was horrible I am very disappointed. I took... The service was horrible I am very disappointed. I took my car in and now I have issue That I did not have prior. I’ve called numerous of times not a single person from the service department has returned my call.
Business response:
Thank you for bringing this to our attention. We apologize for this experience, it is never our intention to leave a customer without a response. Please reach out to me directly, I'd like the opportunity to help, Eric Pak - General Manager - 310-974-8180
I was hoping to have a good experience with Hyandai and... I was hoping to have a good experience with Hyandai and this dealership. Sadly I did not get it. The exact car I bought I saw on my first visit for 14,950 and 3 days later it was priced at $15,550. I was considering buying on my first visit but had to leave to catch a bus .Salesman said manager won't lower the price, no matter how much I asked for the price 3 days previously. No owner's manual or Sirius radio guide came with the car. The car still had 2 years left on... read more
Business response:
Thank you for reaching out, Richard - we're so sorry to hear that your experience with us was a disappointing one. We will be addressing your feedback with our team and hope you'll consider giving us a chance to do better in the future. If you would like further assistance or have any additional feedback you'd like to discuss, please feel free to contact me directly. Thanks, Cedric Butler - General Sales Manager - 310-974-8180
Firstly, When I pulled up to the service area on 1/7 it... Firstly, When I pulled up to the service area on 1/7 it took ten minutes for someone to acknowledge that "we'll be right with you". And then another ten minutes to finally speak to someone. Secondly, I was there in regards to the Important Safety Recall letter I received for my Tucson. The letter said, in short, a risk of fire in the engine compartment. It took over two weeks to get an appointment. The letter also stated, repairs would be made in an hour or less, but... read more
Business response:
Thank you for reaching out. We apologize for any frustration or inconvenience that this experience may have caused you, and will be sharing your comments with our team so that we can work on communicating more clearly & efficiently in the future. If you'd like to speak with us in greater detail, please don't hesitate to reach out directly. Thanks, Eric Pak - General Manager - 310-974-8180
I got a car from them 3 months ago and after 5500 miles... I got a car from them 3 months ago and after 5500 miles the transmission starts making noises. I called the guy who sell me the car and he just refer to me to service and never again check in back. At the day of the purchase he also promised me an keychain and text to said he sent it and he never did. Today I dropped the car to get check
Business response:
Thank you for bringing this to our attention. We appreciate your feedback, and we're sorry to hear we missed the mark. If you need further assistance after your visit, feel free to reach out. Thanks, Eric Pak - General Manager - 310-974-8180
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is closed now. It will open tomorrow at 9:00 a.m.